Millers_Jason_Resume
- 1. Jason Millers 3131 wayside loop Springifled, Oregon, 97477 541-520-5692 [email protected] WORK EXPERIENCE SYMANTEC, Springfield, OR Technical Support Engineer – Symantec, Netbackup Group, Jan, 2013-2015 • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective componets when necessary. • Network troubleshooting and configuration. From basic hardware communication to DNS, Routing, Subnets, LAN, WAN, WLAN, and SAN configurations. • Software and hardware support for all versions of enterprise level operating systems. Including Windows, Linux, and Unix. • Install new hardware or software systems and components, ensuring integration with existing network systems. • In depth process flow and system log analysis. • Create, maintain, and revise Technical documentation for support and customers. • Perform data backups and disaster recovery operations at the network level. • Provide advanced troubleshooting to large enterprise clients and government entities using Netbackup and Puredisk applainces. • Assisting customer in production down situations with high impact towards a quick resolution. • Basic scripting and server maintenance. Technical Support Engineer – Symantec, Altiris Group, April, 2011-2013 • Created a new product support team for Symantec Protection Center. Starting and maintaining technical documentation and support methods our team would use. • Analyze network data to determine network usage, disk space availability, and appliance maintenance. • Install firewall software and hardware as well as maintain security software installation and operation. • Maintain records of daily data communication and transactions., problems and remedial actions taken, and installation activity. • Develop training materials and procedures, or train users in the use of hardware or software. Case Manager – Symantec, Norton , June, 2009-2011 • Answer user inquiries regarding computer software or hardware operation to resolve customer issues. • Enter commands and observe system functioning to verify correct operations or detect errors. • Virus removal and general performance maintenance on customer systems. • Refer major hardware or software issue or defective products to vendors. • Install and perform minor repairs to hardware, software or peripheral equipment. • Set up equipment for employee use, performing and ensuring proper installation of cables, operating systems and software. • Maintain records of daily communcations with customers and customer issues.
- 2. • Develope training materials and technical documents for internal use. Marshall's , August , 2005-2009 • Started working as sheetmetal manufacturing custom parts for HVAC systems. • Stocked inventory and performed ordering and organizing for the sheetmetal shop from distributors. • After about 2 years. Moved to installation of HVAC systems on new construction sites. • Performed installation and service work for existing HVAC systems at customer sites. • Continued with Marshall's while going to school full time. Education Pioneer Pacific College, Springfield, OR Associates of Computer and Networking Technology Springfield Highschool, Springfield, OR Diploma Additional Skills • Networking, DNS, TCP/IP , LAN, WAN, SAN, VLAN, SNMP, SMTP, IPSec, Virtualization, Netbackup, Apache, CustomerService, LogAnalysis, Storage, NAS, CIFS, SCSI, RAID, BASH, Python, Unix, Linux, WindowsServer.