Mini project report ON STUDENTS SATISFACTION WITH ADMINISTRATION /STAFF

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MINI PROJECT REPORT
ON
STUDENTS SATISFACTION WITH
ADMINISTRATION /STAFF
FOR THE PARTIAL FULFILLMENT OF RESEARCH
METHODOLOGY COURSE (MBA-2ND
SEM)
SUBMITTED TO: SUBMITTED BY:
MS. SURJIT SODHI KAMALJOT KAUR (1274604)
SAKSHI AWASTHY (1274626)
ABHAY KUMAR (1274582)
JAGPREET KAUR (1274598)
RUHI BHAITA (1274623)
RAYAT AND BAHRA INSTITUTE OF MANAGEMENT

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CONTENTS
SR. No. Topic Page no.
1. INTRODUCTION 1- 6
A. INTRODUCTION OF STUDENT
SATISFACTION
1
B. INTRODUCTION OF INSTITUTE 2 – 6
2. OBJECTIVES OF THE STUDY 7
3. RESEARCH METHODOLOGY 8
4. DATA ANALYSIS AND
INTERPRETATION
9-18
5. CONCLUSION 19

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STUDENT SATISFACTION
The analysis of students' satisfaction with the administration/staff is an important
research area within educational evaluation. With the growing concern for
accountability in educational outcomes, the need for meaningful and stable
measures has grown.
The conventional analysis of satisfaction has been based on the assumption that
satisfaction is best seen in terms of student response to course components and
the methods used by teaching staff. Much of this analysis has been focused upon
comparing mean trends in these components.
Satisfaction is defined as being a consequence of the expectations and
experiences of the subject and/or course. The performance of the teacher will
reduce satisfaction when student feel that they are not being given enough
information on how to pass the subject but will only increase satisfaction when
his/her performance stimulates students well beyond personal, arbitrary
standards of "interesting teaching". The complexity of this relationship is shown in
the likelihood that where a teaching performance brilliantly but fails to give
students a sense of what is formally needed, than the effect will be overall
negative on satisfaction.

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INTRODUCTION OF THE INSTITUTE
Rayat & Bahra Group of Institute established in 2005 to cater to the
growing demand for qualified technical personnel in different streams.
Within a short span RBGI has attained a leading position in technical and
professional education and is determined to steadily grow bigger and
better.
The institute is offering B. Tech. Degree in Computer Science &
Engineering, Information Technology, Mechanical Engineering, Electronics
& Communication Engineering & Biomedical Engineering .Introduction of
new course of M. Tech. in Computer Science & Engineering, &
Mechanical. It also offers Management Degree, Degree in Education,
degree in Hotel Management etc.

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There are nine colleges in Rayat Bahra Group of Institute. i.e
Rayat And Bahra Institute Of Engineering & Biotechnology
Rayat And Bahra College Of Engineering & Biotechnology For
Women
Rayat And Bahra Institute Of Management
Rayat And Bahra College Of Pharmacy
Rayat And Bahra College Of Nursing
Rayat And Bahra Dental College Of Education
Rayat And Bahra College Of Law
Rayat And Bahra Institute Of Hotel Management
Rayat and Bahra Of Education
STRENGTH
The main strength of the institution is the dedicated band of highly qualified
faculty members who are harmonious blend of experience academic
excellence & industrial experience. They are fully engaged in teaching &
research at the undergraduate to doctoral levels in their respective fields. It
has an excellent infrastructure with a number of state of the art

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laboratories, workshops equipped with the latest equipment, instruments
and modern softwares. Library is fully equipped with loads of volumes of
books for the proposed courses. Aesthetical designed tutorial rooms, class
rooms and building etc. in a green and clean ambience provides a very
conducive academics environment.
VISION
The vision of Department of Career Development is to provide 100%
placement to not only all the students of Rayat Bahra Group of Institutes
but also the all the students of this region. We are organizing Mega Pool
Recruitment Drives to provide employment opportunities to the youth of this
region.

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OBJECTIVE OF THE STUDY
To determine the level of satisfaction of the students with the
administration staff.
To determine the satisfaction level between the male students and the
female students.
To determine the satisfaction level among the students of various
departments.
To determine the satisfaction level among the students of different
semesters.

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RESEARCH METHODOLOGY
Research is an art of scientific investigation advances learner’s dictionary
of current English.
“Research is a careful investigation or injury especially through search for
finding new fact in any branch of knowledge
SOURCE OF DATA COLLECTION
In this study, we have used Primary Source of data collection. The
questionnaire used in this study was developed by Udai Pareek and
Surabhi Purohit. In which we approach directly to the students and they
have filled the questionnaire by themselves.
SAMPLING TECHNIQUES
In this study, we have used the Quota Sampling Technique. In which we
select the quota of the students of various departments for filling the
questionnaire.
SAMPLE SIZE
Total sample size = 60

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DATA ANALYSIS
AND
INTERPRETATION
OF DATA

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DEMOGRAPHIC DISTRIBUTION OF THE SAMPLE
In demographic interpretation of data, the total sample size was 60 in which 34
were male respondents and 26 were female respondents.
57%
43%
MALE FEMALE
MALE (1) FEMALE (2)
34 26

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DEPARTMENT WISE DISTRIBUTION OF SAMPLE SIZE
In department interpretation of data, the sample size was 8 and the sample size
of each department is different.
15%
22%
18%
10%
8%
7%
7%
13%
RBIM (1) RBIEBT (2) RBIHM (3) RBIP (4)
RBCEBTW (5) RBIED (6) RBDCH (7) RBCL (8)
DEPARTMENT NAMES SAMPLE SIZE
RBIM (1) 9
RBEBT (2) 13
RBIHM (3) 11
RBIP (4) 6
RBCEBTW (5) 5
RBIED (6) 4
RBDCH (7) 4
RBCL (8) 8

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SEMESTER WISE DISTRIBUTION OF THE SAMPLE
In semester interpretation of data, the sample size was 4 in which 16 students
were from 2nd
semester, 22 were from 4th
semester, 14 were from 6th
semester, 8
were from 8th
semester.
27%
37%
23%
13%
2ND (1) 4TH (2) 6TH (3) 8TH (4)
2ND
(1) 4TH
(2) 6TH
(3) 8TH
(4)
16 22 14 8

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STUDENTS SATISFACTION ON THE BAISIS OF GENDER
MALE (1) FEMALE (2)
55 45
70 105
105 75
110 55
45 95
95 50
115 40
105 30
25 65
70 60
65 65
65 50
75 35
85 30
60 65
80 20
60 75
65 90
55 35
60 80
55 55
60 20
120 50
60 30
55 55
40 95
60
50
75
110
95
100
90
=2535 =1410

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Mean of Male Respondents = 2535/34 = 74.56
Mean of Female Respondents = 1410/26 = 56.54
From the mean of both the genders, we can see that the
mean of male respondents is the higher than the female respondents. So it
is clear that the male students are more satisfied with the administration
staff as compared to the female students.

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STUDENTS SATISFACTION TABLE ON THE BASIS OF
DEPARTMENTS
RBIM
(1)
RBIEBT
(2)
RBIHM
(3)
RBIP
(4)
RBCEBTW
(5)
RBIED
(6)
RBDCH
(7)
RBCL
(8)
75 45 70 70 65 65 95 55
40 105 55 65 65 60 25 60
105 110 50 75 80 90 80 75
50 105 115 55 20 35 55 65
60 100 30 60 20 55
60 45 85 50 60
75 95 60 40
55 65 55 90
95 35 30
30 100
120 95
50
110
=615 =1015 =745 =375 =250 =250 =255 =500

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Mean of RBIM = 615/9 = 68.34
Mean of RBIEBT = 1015/13 = 78.1
Mean of RBIHM = 745/11 = 67.73
Mean of RBIP = 375/6 = 62.5
Mean of RBCEBTW = 250/5 = 50
Mean of RBIED = 250/4 = 62.5
Mean of RBDCH= 255/4 = 63.75
Mean of RBCL= 500/8 = 62.5
From the mean of various departments, we can see that the
mean of RBIEBT department is the higher than the other departments. So it
is clear that the students of RBIEBT department are more satisfied with the
Administration Staff as compared to the students of other departments.

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STUDENTS SATISFACTION ON THE BASIS OF SEMESTER
WISE
2ND
SEM (1) 4TH
SEM(2) 6TH
SEM (3) 8TH
SEM(4)
55 70 95 115
75 45 50 30
45 105 65 65
40 110 105 85
60 105 70 55
65 100 75 30
50 55 30 100
65 95 80 95
60 25 60
120 65 55
75 35 60
55 60 20
20 65 60
75 60 55
55 90
95 40
35
50
20
50
110
90
=1070 =1480 =880 =575

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Mean of 2nd
semester = 1070/ = 66.88
Mean of 4th
semester = 1480/22 = 67.27
Mean of 6th
semester = 880/14 = 62.86
Mean of 8th
semester = 575/8 = 78.88
From the mean of various semesters, we can see that the mean of
8th
semester is the higher than the other semesters. So it is clear that the
students of 8th
semester are more satisfied with the academics as
compared to other semester’s students.

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CONCLUSION
1. It is found that new students in the college are not satisfied with the
administrative/staff. The old students of campus are more satisfied.
2. According to our research, we found that the male students are more
satisfied as compared to female students from the administration/staff
of the college.
3. RBIEBT department is more satisfied with the administration/staff as
compared to other departments.
4. The students of 8th
semester are more satisfied with the
administration/staff as compared to other semester. This shows that
students of higher semester are more satisfied.

Mini project report ON STUDENTS SATISFACTION WITH ADMINISTRATION /STAFF

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Mini project report ON STUDENTS SATISFACTION WITH ADMINISTRATION /STAFF