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- 2. The Knowledge ManagementLandscape • Knowledge Management and Collaboration Systems • Knowledge •If not shared or communicated is useless •55% labor force includes knowledge workers. •Sources of wealth and prosperity is distribution of knowledge. • Collaboration •It is defined as working with others to achieve common goals •Collaborative environments i.e. Google Sites, Social Networks
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- 4. •Important dimensions ofknowledge •Data: Flow of events/ transactions captured by organizational system. • After going through a certain process is converted into information. • When additional resources of information are expended to some procedure, pattern, rules, or context is them known as knowledge. •Wisdom is the application of knowledge i.e. applying knowledge for solution of problems.
- 5. •Important dimensions ofknowledge • Knowledge is a firm asset •Intangible •Creation of knowledge from data, information, requires organizational resources •Value of knowledge increases as more people share it (network effects) • Knowledge has different forms •May be explicit (documented) or tacit (residing in minds) •Involves know-how, ability, skill •Involves knowing how to follow procedures •Involves knowing why, not simply when, things happen (causality)
- 6. •Important dimensions ofknowledge •Knowledge has a location •Either in the mind of humans or documented •Knowledge is sticky, situated and contextual •Knowledge is situational •Conditional: Knowing when to apply a procedure (solution) according to the situation (problem) •How to use a certain tool according to circumstances
- 7. •Organizational learning •Process inwhich organizations learn •Gain experience through collection of data, measurement, trial and error, and feedback •Adjust behavior to reflect experience •Create new business processes •Change patterns of management decision making
- 8. • Knowledge management:Set of business processes developed in an organization to create, store, transfer, and apply knowledge • Knowledge management value chain: • Each stage adds value to raw data and information as they are transformed into usable knowledge.
- 9. • Value Chain •KnowledgeAcquisition •Using several ways depending upon the knowledge one seek. •Documents, presentations, or reports can be used. •Unstructured documents i.e. emails •Online Experts •TPS to track internal and external knowledge •Knowledge Storage •Storage so it can be retrieved and used. •Storing of knowledge requires large databases.
- 10. •Data Management System:Storing documents in databases through a frame work •Expert Systems: Helps company is preserving knowledge that is acquired after conversion in accord to organization process or culture. • Knowledge Dissemination •Sharing knowledge through Portals, Wikis, Social Networks etc. •To find exact information, supportive culture that includes training programs are involved
- 11. •Knowledge Application •Using exactknowledge to solve problem creates business value •High return on investments require organizational knowledge to become a part of DSS •New knowledge system must be applied in firms for managing business relationships.
- 12. •Three major typesof knowledge management systems: •Enterprise-wide knowledge management systems •General-purpose firm ide efforts to collect, store, distribute, and apply digital content and knowledge •Knowledge work systems •Specialized systems built for knowledge workers: employees charged with discovering and creating new knowledge for a company •Intelligent techniques •Diverse group of techniques such as data mining used for various goals: discovering knowledge, distilling knowledge, discovering optimal solutions
Editor's Notes
- #3 How presentation will benefit audience: Adult learners are more interested in a subject if they know how or why it is important to them. Presenter’s level of expertise in the subject: Briefly state your credentials in this area, or explain why participants should listen to you.
- #5 How presentation will benefit audience: Adult learners are more interested in a subject if they know how or why it is important to them. Presenter’s level of expertise in the subject: Briefly state your credentials in this area, or explain why participants should listen to you.
- #6 How presentation will benefit audience: Adult learners are more interested in a subject if they know how or why it is important to them. Presenter’s level of expertise in the subject: Briefly state your credentials in this area, or explain why participants should listen to you.
- #7 How presentation will benefit audience: Adult learners are more interested in a subject if they know how or why it is important to them. Presenter’s level of expertise in the subject: Briefly state your credentials in this area, or explain why participants should listen to you.
- #8 Lesson descriptions should be brief.
- #9 How presentation will benefit audience: Adult learners are more interested in a subject if they know how or why it is important to them. Presenter’s level of expertise in the subject: Briefly state your credentials in this area, or explain why participants should listen to you.
- #10 How presentation will benefit audience: Adult learners are more interested in a subject if they know how or why it is important to them. Presenter’s level of expertise in the subject: Briefly state your credentials in this area, or explain why participants should listen to you.
- #11 How presentation will benefit audience: Adult learners are more interested in a subject if they know how or why it is important to them. Presenter’s level of expertise in the subject: Briefly state your credentials in this area, or explain why participants should listen to you.
- #12 Example objectives At the end of this lesson, you will be able to: Save files to the team Web server. Move files to different locations on the team Web server. Share files on the team Web server.