Mmm 5 5 08

Mmm 5 5 08

• 1.
  Monday Morning MeetingMay 5th, 2008
• 2.
  Agenda iShowroom QualityQuotient Other items
• 3.
  Vehicle Information Center(1995 – Present) Began in Canada in 1995
• 4.
  Vehicle Information CenterHit the US Auto Shows in 1997
• 5.
  Vehicle Information CenterHit the US Dealerships & Auto Shows in 1998 2800 VIC Subscriptions In 2,400 US Dealerships
• 6.
  Vehicle Information Center4 rd Generation – 2003
• 7.
  Vehicle Information CenterBig Screen VIC – 2007 Auto Shows
• 8.
  Vehicle Information Center5 th Generation – iShowroom Q3 2008
• 9.
  Current 2008 PlanOpen Positions - 15
• 10.
   
• 11.
  WRT Quality Mission“ Zero Incidents at a client review”
• 12.
  “ The QualityQuotient is a number that is derived from numerous factors that result In a negative Client Experience”
• 13.
  LAST WEEK 246THIS WEEK 157
• 14.
  Jan Feb MarchApril May
• 15.
  Quality Quotient SystemThe overall goal of the QQS is to produce improved results in every aspect of the company through the measurement of key metrics Metrics provide the cornerstone of the system and provide an objective measurement of the success of the program
• 16.
  Steering Committee Representation from senior management from all the functional areas within the organization is to be represented The key responsibilities include ensuring conformance, provide communication to the staff, champion metrics and lead continuous improvement
• 17.
  Other Items WRo C k and Bowl – Wednesday May 15 th