Mobile collaboration at Tieto
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The document discusses Tieto's vision for enhancing mobile collaboration within its workforce to boost productivity and streamline information flow. It outlines the journey towards a digital workplace that incorporates mobile and social technologies, emphasizing the importance of collaboration and user-centric services. Tieto aims to create a personalized and engaging digital experience that supports effective teamwork anytime and anywhere.
!["Collaboration counts for 36% of overall
business performance."
(Gofus et. al., 2006)
"...the relative gain of improving the
performance of those [collaborative]
activities is significantly higher than
improving the performance of individual
activities.” (Kristensen & Kijl, 2008)
© 2012 Tieto Corporation](https://image.slidesharecdn.com/mobilecollaborationattieto-120210072202-phpapp02/85/Mobile-collaboration-at-Tieto-5-320.jpg)
![We need to segment users to find
and address similar needs
Specialists Outreach
• Stationary and mobile • Mostly mobile
[Picture of a
• Project work [Picture of a • Line work
fictive but fictive but
typical • Collaborative knowledge typical • Networking and
person] work person] communication
• Developer, designer, • Managers, sales
Jenna business consultant Maria people, project manager
Administration Service
• Mostly stationary • Mostly mobile
[Picture of a • Process work [Picture of a • Tasks
fictive but fictive but
typical
• Administration & typical
• Support, problem
person] information person] solving, service
• Finance assistant, • Technicians, Store
Marko secretary Stefan personnel
© 2012 Tieto Corporation](https://image.slidesharecdn.com/mobilecollaborationattieto-120210072202-phpapp02/85/Mobile-collaboration-at-Tieto-29-320.jpg)
Mobile collaboration at Tieto
- 1. Mobile collaboration @ Tieto Mobilizing Tieto’s workforce to improve productivity and collaboration Oscar Berg Future Office Evangelist Tieto, Digital Business Consulting © 2010 Tieto Corporation
- 2. About me Expertise in how to leverage mobile, social and collaboration technology to improve collaboration and information worker productivity. Twitter: oscarberg © 2012 Tieto Corporation
- 3. About Tieto 18,000+ employees ≈ 25 countries Complex & Involving Virtual teams dynamic IT talents & virtual projects across the organization globe © 2012 Tieto Corporation
- 4. Constant change is the new normal Then Now Pace of change Predictable Unpredictable & stable business & dynamic business environment environment Allowed for long term We need to be planning prepared for change Based on illustration by Dennis Bottjer, www.DennisBottjer.com © 2012 Tieto Corporation
- 5. "Collaboration counts for 36% of overall business performance." (Gofus et. al., 2006) "...the relative gain of improving the performance of those [collaborative] activities is significantly higher than improving the performance of individual activities.” (Kristensen & Kijl, 2008) © 2012 Tieto Corporation
- 6. Collaboration is the new frontier for productivity gains Mobile and social technologies as productivity boosters Source: McKinsey Quarterly ”Six ways to make Web 2.0 work” (February 2009) © 2012 Tieto Corporation
- 7. If we work together virtually, we can get more done in less time © 2012 Tieto Corporation
- 8. The digital workspace represents a paradigm shift From static desktop work… …to agile collaboration • PC desktops • Digital workplace • Transaction-oriented • Knowledge-oriented • Productivity tools • Social collaboration • Enterprise applications • Services • Office hours at the office • Anytime and anywhere • Colleagues in close proximity • Anyone © 2012 Tieto Corporation Image credit: “Leap Factor Executive Presentation”
- 9. Mobility should not be an afterthought – think mobile first! © 2012 Tieto Corporation
- 10. Embrace the massive innovation in the consumer marketplace! Ease of use Access anywhere, anytime Social and interactive Always connected © 2012 Tieto Corporation
- 11. How we are mobilizing our digital workplace @ Tieto Our journey, vision and where we are right now. © 2010 Tieto Corporation
- 12. Mobilizing and socializing processes, better support for social collaboration, improved 2012 information flows. Our journey 2011 Social innovation platform, the first mobile apps, continuous improvements of services. continues… 2010 Personalization, micro-blogging, new services. 2009 Introduction of our new digital workplace with 2nd continuous launch of easy-to-use services. Generatiion 2007 Vision, strategy, governance, conceptual design, new technical platform, enterprise search. 2004 Knowledge sharing and collaboration with team sites, blogs, wikis, communities and communication tools. 2002 Established one intranet and ERP 1st system. generation 2000 Fragmented environment without a common vision, strategy. governance and platform. © 2012 Tieto Corporation
- 13. Our vision for 2015 Personal, appealing and addictive desktop, available on any device anywhere. • The place to carry out work-related tasks on a daily basis • Efficiently supporting company-wide collaboration • Enabling multidimensional communication © 2012 Tieto Corporation
- 14. Our vision in practice • Desktop – All the needed things that I have access to in one place. • Personal – Providing relevant content and services related to my identity, role, location, organisation, interests, projects, services, etc. • Appealing – Excellent user experience; simple, smooth, visually attractive and easy to use, high-quality and up-to-date content. • Addictive – The place to exist, socialise and meet colleagues. The place to share and to keep up with all that’s happening. Something you cannot do without. • Available – Any supported device, anywhere, anytime. © 2012 Tieto Corporation
- 15. Mobilizing the digital workplace is a natural next step Business needs Coworker needs Reduce lead times to speed Better support and up business processes Get the job flexibility in my daily work done when Boost productivity by and where it Simplify my interactions enabling collaboration with systems and people needs to get Act faster on opportunities done! Connect me to my peers and problems and help us collaborate © 2012 Tieto Corporation
- 16. At Tieto, we have the luxury of knowing mobile Finland Sweden Poland Germany USA Czech China India • The largest European mobile software R&D service provider, among top 3 in the world. • 1500+ mobile software R&D, solution, and service design experts • Over 15 years back log • Global Delivery Model
- 17. Here are some of the new apps for our knowledge workers MyFeed MyApprovals Enterprise App Store MyColleagues MyTime MyMeetings MySlides MyCustomers Also for WP7 © 2012 Tieto Corporation
- 18. MyApprovals Shorter time to invoice • Business case • The faster the overtime hours are approved the faster the invoice can be sent • Reduce costs occuring because delayed invoices up to 500 K€ • Solution • Easy, fast and secure multiplatform mobile access to the Overtime Approvals implemented on Tieto Enterprise Mobility Platform on top of Tieto ERP © 2012 Tieto Corporation
- 19. MyTime Saving time, money…and frustration 2 M € in savings / year + 0.5 M € / year From 8000 hours/week to 1500 hours/week Easy to use Integrated At our Complex (ERP) fingertips (web-based service) (In intranet) (mobile) © 2012 Tieto Corporation
- 20. Mobile Sales Signals We are all sales people! • Every employee in client encounters is given the chance to effortlessly report new sales opportunities • They can easily capture relevant information they heard, saw or realized in a manner that is most suitable for each client encounter and then effortlessly submit the information forward to be evaluated by sales responsibles. © 2012 Tieto Corporation
- 21. Mobile Sales Signals Mobile sensors enrich descriptions Add location to map Make a note Add an image Record a sound Tag it © 2012 Tieto Corporation
- 22. MyMeetings Little things make all the difference By pushing the button you will be directly called in to the meeting without need of manually entering PIN © 2012 Tieto Corporation
- 23. MyFeed All you need to know in one feed © 2012 Tieto Corporation
- 24. Mobile MyFeed …designed for mobility from the start Web UI Native Apps (hybrid UI) © 2012 Tieto Corporation
- 25. Yammer Easy sharing at our fingertips Why reinvent the wheel, especially when people are already using it? © 2012 Tieto Corporation
- 26. How to approach mobility Our own approach and experiences from mobilizing the digital workplace © 2010 Tieto Corporation
- 27. Reality check: Our needs differ from situation to situation Plan project with Team members Collect information from a customer Discuss an idea with colleagues Find information and complete a task Provide feedback to a business partner Meet with members from a dispersed team Helping out to answer a Share experiences with question from a customer colleagues © 2012 Tieto Corporation
- 28. © 2012 Tieto Corporation
- 29. We need to segment users to find and address similar needs Specialists Outreach • Stationary and mobile • Mostly mobile [Picture of a • Project work [Picture of a • Line work fictive but fictive but typical • Collaborative knowledge typical • Networking and person] work person] communication • Developer, designer, • Managers, sales Jenna business consultant Maria people, project manager Administration Service • Mostly stationary • Mostly mobile [Picture of a • Process work [Picture of a • Tasks fictive but fictive but typical • Administration & typical • Support, problem person] information person] solving, service • Finance assistant, • Technicians, Store Marko secretary Stefan personnel © 2012 Tieto Corporation
- 30. Sometimes you need services optimized for a certain situation © 2012 Tieto Corporation
- 31. Sometimes a virtual desktop will do the trick © 2012 Tieto Corporation
- 32. How mobility can facilitate workforce collaboration Support different • Support different platforms and devices workstyles Simplify work • Easy to use services which simplify work Connect people • Social interaction is the fuel for collaboration • Design service that are usable, useful and Service design desirable to users • Mobilization is just one aspect of the digital See the big picture workplace © 2012 Tieto Corporation
- 33. Approach it from the right end and realize it’s about more than apps Enterprise Back-End IT Systems Mobile Business & Back-End Enablement Technology Consulting End-to-End Development Solution & Application Co-Innovation Multi-Platform Deployment Lifecycle Management Design © 2012 Tieto Corporation
- 34. 34 © 2012 Tieto Corporation
- 35. Some success factors • Across the enterprise and across all Governance components of the digital workplace • Always start with business and user needs Business-driven • Find the business case • Treat users as you would treat customers People-centered • Support people in their daily work • Eat the elephant one bite at a time Iterative & agile • Fail fast, fail often, fail cheap • Classify information and devices Security • Security is a people-problem - support them! © 2012 Tieto Corporation
- 36. Can’t find your way to the meeting room? – We have an app for that! © 2012 Tieto Corporation
- 37. © 2010 Tieto Corporation