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Monitoring employees at office - Good or bad practice?
The document discusses the ethical implications of monitoring employee internet and email usage in the workplace, emphasizing the necessity of such practices in preventing misuse that can lead to significant costs and legal issues for companies. It outlines steps for developing effective monitoring policies, including the implementation of monitoring software and a zero-tolerance policy for inappropriate usage. The conclusion highlights that employee surveillance is standard during work hours, provided it is managed properly to avoid negatively impacting productivity.
Monitoring employees at office - Good or bad practice?
- 1. THIS IS HOWTIME WASTING LOOKS LIKE!
- 2. CASE STUDY ON: MonitoringEmployees on Networks: Unethical or Good Business?
- 3. PRESENTED TO: Mr. A.T.M. Jakaria Khan Lecturer, Institute of Business Administration University of Dhaka PRESENTED BY: Md. Atiqul Basher, ID: 31, Batch – MBA -52D Raisa Tasneem Zaman, ID: 32, Batch- MBA- 52D
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- 5. •The Internet andemail are important tools •Employees abuse the Internet and e-mail during work hours
- 6. In a fastpaced, competitive business world, some employee:
- 7. QUESTION 1: Should managermonitor employee e-mail and Internet usage? Why or why not?
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- 9. 1 OUT OF 3US COMPANIES HIRE INDIVIDUALS TO MONITOR EMPLOYEES - Proof point plus study, 2010
- 10. UNRESTRICTED USAGE CAUSESCLOG TO NETWORK (COMPANIES LIKE PNG PAID A HUGE PRICE FOR THIS!)
- 11. 14% EMPLOYEES ADMITTED THATTHEY SENT COMPANY SECRET AND POTENTIALLY EMBARASSING MAILS TO OUTSIDERS
- 12. $6,50,000 AVERAGE LITIGATION COSTOF SEXUAL AND ANY OTHER HARRASSMENT CAUSED BY MISUSE OF INTERNET AT WORK
- 13. NOT ALLOWED ALLOWED Accordingto the law, US companies are…
- 14. QUESTION 2: Describe aneffective e-mail and Web use policy for a company.
- 15. Step 1: Lay outspecific procedures Step 2: Adapt spectorsoft Step 3: Adopt Zero tolerance Step 4: Introduce Written policy Step 5: Introduce IS department Step 6: Specific personal usage time STEPS TO FOLLOW
- 16. Lay out specificprocedures and accountabilities: Identify which users and organizational units can share information, where information can be distributed, and who is responsible for updating and maintaining the information.
- 17. Spector Soft Corporation: Recordall Web site employee visit, time spend at each site and all e-mail sent. E-mail monitoring software flags certain type of messages and keywords within messages for further investigation.
- 18. Zero tolerance policy: Useof the Internet/E-mail to discuss or distribute information related to the company’s trade secrets, policies or practices. Monitoring software will be employed to scan outgoing e-mail for company sensitive terminology and related subject matter Use of the Internet causing disruption to the facility’s services including reduction of bandwidth available for company business. Transmission of harassing, discriminatory or otherwise objectionable e-mail or files (as determined by the recipient) is strictly prohibited. The Internet must not be used to access, create, transmit, print or download material that is derogatory, insulting, obscene, or offensive, such as slurs, epithets, or anything that may be construed as harassment or disparagement based on race, color or religious. Monitoring software will be employed to block the availability of these types of sites
- 19. Written policy mustinclude explicit ground rule: By position or level Under what circumstance employee can use company facilities for e-mail, blogging, or Web surfing.
- 20. Information Services Department: To monitoremployees to provide weekly reports detailing Internet and e-mail usage during normal business hours per employee.
- 21. Specified personal usage time Personale-mail or Internet surfing is permitted ONLY during the following periods: before stated company business hours, after stated company business hours, or an employee’s lunch hour.
- 22. A good policywill detail exactly what type of activity is acceptable and what is not allowed.
- 23. QUESTION: 3 Should managersinform employees that their Web behavior is being monitored? Or should mangers monitor secretly? Why or why not?
- 24. Yes Should managers informemployees that their Web behavior is being monitored?
- 25. Good Business Practice: •Anautomatic message • Warns all employees of the written policies • Reminds employees about monitoring software
- 26. Letting employees knowthat their computers are monitored can urge them to avoid using the Internet for personal purposes. More productive work hours Improved efficiency
- 27. IN CONCLUSION EMPLOYEE SURVEILANCEIS AN ACCEPTED PRACTICE, AT AND DURING WORKING HOUR ONLY. HOWEVER IT MUST BE TAILORED IN SUCH A MANNER SO THAT WORK DOES NOT GET HAMPERED.
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