My Five Failures in Office 365 User Adoption Projects Kettukari SPS Helsinki 28.9.2019
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The document presents five key failures in Office 365 user adoption projects as discussed by Karoliina Kettukari during SharePoint Saturday Helsinki. These failures include insufficient internal resources, poor management involvement, treating user adoption as a short-term project, moving at the wrong pace, and not having a user adoption project at all. The author emphasizes the importance of continuous user adoption efforts and strategic planning for successful implementation.
My Five Failures in Office 365 User Adoption Projects Kettukari SPS Helsinki 28.9.2019
- 1. My five failures in Office 365 user adoption projects Karoliina Kettukari, @Kettukari SharePoint Saturday Helsinki 28. September 2019
- 2. Kiitos, thank you our dear sponsors…
- 3. • Consultant at Digital Illustrated • Co-creating organisational change • Planning digital workplace user adoption journey together • Developing internal communications and enhancing teamwork with Office 365 Karoliina Kettukari @kettukari LinkedIn
- 4. When in Finland... • Cloud first • Microsoft first • Low hierarchy • Skills > titles • Straightforward communication
- 5. Let’s learn Finnish! E M Ä M U N A U S A howler / Mother of blunders When you screw up a big time. emä = animal mother muna = egg
- 6. 1 5432 ...and in the end of this session, we all are hopefully a bit smarter! Lessons learned Story time!
- 7. What do you need in a project? 1 5432
- 8. 1 Not enough (internal) resources
- 9. How to ensure internal resource allocation • Answer to WHY? and WHAT’S IN IT FOR ME? • Find allies in HR and communications • Compile and utilise change agent network to share the workload
- 10. Early Adopters 13,5% Everett Rogers: Diffusion of innovations, 1962 Innovators 2,5% Early Majority 34% Late Majority 34% Laggards 16% 1 5432
- 11. 2 Going too fast... or too slow!
- 12. Karoliina Kettukari: Diffusion of user adoption, 2019 your job
- 13. Who’s in charge? 1 5432 The CART syndrome ”Consultants are running this”
- 14. 3 Management not involved
- 15. The myth behing engaging the management • -> Overcome fears • Involve right from the beginning • Find out what’s relevant to their interests • Gain the trust Tackle change resistance
- 16. 1 5432
- 17. 4 Treating user adoption as a project
- 18. User adoption is an on-going activity Plan the future: • Think 2020 now • Think August in April Pro tip for consultants: empower the organisation to continue their user adoption journey independently.
- 19. 1 5432
- 20. 5 Not having a user adoption project at all
- 21. How to close the user adoption deal? • Find the ROI • Provide a roadmap Pro tip for consultants: you can always say NO.
- 22. 1 5432 Not enough resources Going too fast... or too slow! Management not interested Treating user adoption as a project No user adoption at all
- 23. Let’s learn Finnish! V I R H E I S T Ä V I I S A S T U U You’ll learn from your mistakes. Hopefully.
- 24. Thank you! Questions, comments? Karoliina Kettukari @kettukari LinkedIn