My slides from SharePoint Saturday Oslo
Download as PPTX, PDF0 likes164 views
This document discusses building an intelligent SharePoint bot. It recommends starting with identifying the desired business outcome and determining if a conversational bot is the best approach. It provides an overview of the Bot Framework, LUIS.ai for natural language processing, and demonstrates connecting a bot to SharePoint. It also discusses options for getting started with bot development or using no-code bot platforms.
My slides from SharePoint Saturday Oslo
- 1. Build an intelligent SharePoint Bot Rick Van Rousselt Advantive 11.11.2017 SharePoint Saturday Oslo 2017
- 3. Help us do better next time… Session Evaluation https://goo.gl/fGz887 Event Evaluation https://goo.gl/GRmMKm 11.11.2017 SharePoint Saturday Oslo 2017
- 6. What’s the first bot you ever used?
- 13. Not: Should I build a bot But What is the outcome I want for users of my product or service?
- 14. What is the business outcome you want to drive? - Customer retention - Customer service - Ex: helping a user until a live person is available
- 15. Is a conversational chatbot the best medium for your outcome? Vacation booking site? Recipe's site?
- 16. Does your idea try to replace tasks that people love doing? - Ex: Plan a trip
- 17. Is the cost for using your chatbot-powered product or service less than the perceived value? Ex: Shopping list
- 19. Start easy
- 20. What do we need to build a SharePoint bot
- 23. Demo
- 24. Luis.ai
- 25. Utterances Training sentences Ex: What do you think the user will ask to the bot
- 26. Intents Task or action a user wants to perform => verbs Ex: What's the weather like in Oslo?
- 27. Entities Information relevant to the intent => Nouns Ex: What's the weather like in Oslo?
- 28. Entities Prebuild: dates, times, geography Simple List: synonyms Hierarchical: parent – child relationship Ex: $TravelClass: including $First, $Business, and $Economy Composite: made up of other entities that form part of a whole
- 30. Features Phrase list features: Help establish an utterance pattern Ex: Who is Rick, Who is Jeff, Who is Dan Always use pre-build entities if they exist first Pattern features: Express that some words or structures are meaningful Ex: INCd => INC12345
- 31. Pre-build domains Prebuild sets of intents and entities Use them to see how it can be done
- 32. Luis.ai Demo
- 34. Supported Languages Locale Language Prebuilt entity support en-US American English ☑️ fr-CA Canadian French - fr-FR French (France) ☑️ it-IT Italian ☑️ nl-NL Dutch - de-DE German ☑️ es-ES Spanish (Spain) ☑️ es-MX Spanish (Mexico) - pt-BR Portuguese (Brazil) ☑️ ja-JP Japanese ☑️ ko-KR Korean - zh-CN Chinese ☑️
- 37. Webchat control hosted on an azure website
- 38. Connect it to MS Teams
- 39. Skype 4 Business
- 40. Custom WebChat Control in SharePoint
- 43. How can I start (dev) https://dev.botframework.com/ https://www.luis.ai/ https://mva.microsoft.com/en-us/training- courses/getting-started-with-bots-16759
- 44. How can I start (non- dev) https://www.onsequel.com/ https://botsociety.io/ https://chatfuel.com/ https://qnamaker.ai/ https://www.luis.ai/
- 45. Rick Van Rousselt Office Servers and Services MVP BIWUG Board Member Email : [email protected] rickvanrousselt
Editor's Notes
- #4: On this slide, you’ll find two links along with their QR codes; one for sessions evaluation and the other for event evaluation. Sessions evaluation form will be open for responses right after the keynote at 10:00 o’clock and will close right before the raffle prizes (around 4:00), while event evaluation form will open for responses at 3:00 o’clock in the afternoon and will close right before the raffle prizes as well. Both forms require your ticket number from Eventbrite, so if you have your ticket printed out on paper, don’t throw it yet, you gonna need it! We encourage you to evaluate all the sessions you have been to, in addition to evaluating the event as well! Only those who evaluated at least one session, evaluated the event and visited all sponsors are eligible for raffle prizes draw
- #8: Demo how to use the Q&A maker with a simple FAQ. Go to qnamaker.ai New bot Use url: http://www.epizone-eu.net/en/Home/show/FAQ-SharePoint.htm
- #24: Quick walkthrough how to create a new bot https://dev.botframework.com/bots/new
- #30: No relation with SharePoint Features
- #42: https://github.com/RickVanRousselt/SharePointAdminBot