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- 1. Nancy Dela Cruz Service - Technical Support Specialist M 050-6291726 E [email protected] Qualifications • Excellent English communication skills both verbal and written. • With hands-on experience in e-commerce content management system. • Excellent organizational skills and customer service. • Articulate & very effective working with people of different culture. • Hardworking, trustworthy, forward thinker & team player. Career Objective I am a highly motivated professional with excellent customer service & technical support experience pursuing a career in a well-organised Electronics and Telecommunications organization where I can showcase my expertise. Work Experience April, 2016- Present Technical Assistant / Account Executive at Ocean Artworks and Services, Al-Salemeyah Tower Deira Dubai, UAE • Track jobs for all Ocean Group’s Divisions • Follow up registration & submitted & incoming new inquiry related to IT devises for certification & • Compliances with filling the required forms related to application submission for the Authority (TRA) • Prepares quotation & Invoice along with delivery note as per Ocean application • Prepares daily report for the Ocean Cert & Ocean Design • Answer & respond to emails as per management instruction • Find new clients by means of telemarketing/mail/social media etc.. • Answer phone calls & redirect them to the concern personnel • Schedule appointments, meetings and interviews • Time keeping of attendance & absences Xls log on daily basis • Organize and maintains paper and electronic files • Follow up collections by call or e-mail • Document control along with a reminder list for expiry Visa’s /ID’s / documents for Ocean 050-6291726 [email protected]
- 2. Work Experience Sept, 2014 – April, 2016 E-Commerce Customer Service Specialist at SIT Distribution FZCO, Dubai Airport Free Zone, Dubai UAE • Update & manage website contents on a daily basis (products images, description, keywords) • Reach out to potential customers by giving a series of sales pitches. • Assist customers with their purchase and suggest for new products that they might be interested. • Create and maintain customers’ accounts and ensure that all information are kept updated. • Coordinate with vendors, buyers, suppliers and retailers for product’s monitoring & price update. • Introduce product unique selling points to customers to increase sales. • Surpass the company’s sales goals by helping the team to up-sell products via phone or livechat. • Tackle customer complaints by identifying problems and taking appropriate corrective action. • Demonstrated professional etiquette and behavior when dealing with customers which resulted positive feedback from the customers. • Manage calls from customers and provide information about products and services of the company. • Assist customers with order placement, refunds and exchanges. • Successfully managed and responded to multiple calls and live chat in a day without any complaints. • Maintain knowledge of product lines, prices, delivery times and marketing promotion for the benefit of providing accurate information to the customers. Work Experience Oct 2012 – May 2014 Customer Care Representative / Service Engineer at Technocare, Kohiji Group of Companies, Dubai (Authorized Service Center of Samsung, Apple, Gigabytes) • Responsible for correspondence and documentation • Coordinates messenger and courier service • Monitors incoming mails • Update and maintain the database such as mailing lists, contact lists and client information • Perform work related errands as required by the Management. • Provide technical trouble shooting assistance to maintenance personnel. • Report daily productivity output to the supervisor • Updating CITRIX System online as per TAT requirement & ensure repair status is correct. 050-6291726 [email protected]
- 3. Work Experience Aug 2009 – Sept 2012 Service Repair Technician at SIT Distribution General Trading LLC,Dubai (Authorized Service Center & Distributor of HTC Mobiles) • Inspect, diagnose, check and repair HTC Mobiles • Report daily warranty and non-warranty claims. • Report daily productive output to the team leader. • Update system online ECARE as per TAT requirement and ensure repair status is correct. • Receive phone calls and technical support to the end users. • Handles customer queries and complaints to their utmost satisfaction. Other Skills • Expert in Electronic Circuit Analysis and RF Circuit Analysis • Updated with latest Mobile Technologies and Electronic Circuit Trends • Expertise in handling sophisticated electronic equipments (Oscilloscope, Spectrum Analyzer, RF Calibration Equipments and Power Supply). Education, Trainings & Awards • Bachelor Of Science In Electronics And Communications Engineering • Best Employee of the Year 2003 High Tech Computer Corp., Asis Taoyuan City, Taiwan, ROC • PB Free Iron Forgery Training High Tech Computer Corp, Asia Taoyuan City, Taiwan, ROC • Bluetooth, WLAN, CDMA, WCDMA, GSM, GPRS, GPS Fundamentals and RF Circuit Analysis High Tech Computer Corp, Asia Taoyuan City, Taiwan, ROC, September 2005 • Personal Digital Assistant Circuit Analysis High Tech Computer Corp, Asia Taoyuan City, Taiwan, ROC Personal Info Date Of Birth February 15, 1979 Nationality: Filipino Marital Status Married Visa Status UAE Residence Visa 050-6291726 [email protected]