NetApp #WFH: COVID-19 Impact Report
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In response to the COVID-19 pandemic, NetApp implemented a work-from-home (WFH) policy, extending it indefinitely while developing plans to return employees to offices. The company increased its use of remote work tools like Zoom and Microsoft Teams, resulting in a significant rise in meeting and communication metrics. Additionally, NetApp maintained its operational capabilities through enhanced virtual private network (VPN) services and virtual desktops while ensuring employee safety and connectivity.
NetApp #WFH: COVID-19 Impact Report
- 1. THE PRE-COVID ENTERPRISE JANUARY 2020 Employees Alternative workforce employees 4 Key Remote Work Toolsets10,500 8,000 Zoom Meetings Microsoft Teams VPN for Security NetApp Virtual Desktop Our COVID-19 Report #WFH MARCH 4 MARCH 13 MARCH 15 High Impact Locations WFH NetApp CEO George Kurian restricts travel to revenue generating or business critical activities. WFH directives are sent to high impact locations, and individuals who have traveled to outbreak regions are encouraged to self-quarantine and required to WFH. Companywide WFH Test NetApp conducts a WFH test for all US-based employees and contractors to test access, connectivity, systems and preparedness for scalable remote work. Site-specific amenity closure impacts are communicated on a regional basis. Required WFH Extended GK encourages employees to regularly check the COVID-19 intranet site for updates as well as communications from local leaders and NetApp Safety and Security. Required WFH is extended. THE COVID-19 OUTBREAK MARCH 2020 APRIL 27 WFH Required Indefinitely As the US begins lifting restrictions, GK announces that WFH is extended indefinitely while NetApp leadership develops plans to return to office. NOV. 2020 Projected Return to Office GK and NetApp leadership anticipate a phased approach to returning employees to NetApp offices, as shared via companywide Town Halls delivered in May 2020. more weekday Zoom meetings 63% or major system outages No P1s Support tickets weekly averages have not increased with increased use ZOOM MEETING USAGE Zoom Meetings per Month M ay19 Jun 19 July19 Aug19 Sep 19 O ct19 N ov19 D ec19 Jan 20 Feb 20 M arch 20 Apr20 M ay20 0 50k 100k 150k WFH Zoom Increased Use and Impact more weekend Zoom meetings 5x While the usage of Zoom has increased since WFH, so has Teams for both collaboration via chat and direct calling via Teams Audio MICROSOFT TEAMS Increase in average chats per month 5.4M 11.5M Increase in average calls per month 3500 7650 more Teams Chat messages 2x more Teams Audio calls 2x NVD NetApp's 2700 virtual machines, up by 175 this quarter, enabled day 1 support for acquisitions, intern onboarding and served as a break fix for any hardware issues. Virtual Private Network for security and NetApp Virtual Desktop for remote onboarding and more VPN + NVD VPN NetApp's virtual private network enabled split tunneling for performance on Zoom meetings, protecting traffic without losing access. Before WFH WFH Sunnyvale D urham W ichita EM EA Bangalore H ongKong Tokyo Sydney 0 5 10 15 20 VPN Usage JUNE 2020 © 2020 NetApp, Inc. All rights reserved. No portions of this document may be reproduced without prior written consent of NetApp, Inc. Specifications are subject to change without notice. NetApp, the NetApp logo OnCommand, and ONTAP are trademarks or registered trademarks of NetApp, Inc. the United States and/or other countries. All other brands or products are trademarks or registered trademarks of their respective holders and should be treated as such. A current list of NetApp trademarks is available on the web. NetApp has fully embraced the tools that allow for seamless, collaborative work and as a result was fully prepared to minimize COVID-19's impact on how we conduct business. THE BOTTOM LINE