Network & Application Performance Monitoring - Troubleshooting HTTP Application Performance with AsiaVAD and SecurActive Performance Vision

© SecurActive - AsiaVAD
PERFORMANCE VISION
NETWORK / APPLICATION
PERFORMANCE MONITORING

N/APM WITH PERFORMANCE VISION
 PerformanceVision concept
 How to identify application bottle neck & degradation?
 Performance troubleshooting for HTTP applications
 Troubleshooting network performance
Presentation
Demonstration
Questions & Answers

First ,
Trust People
ABOUT US

 2007 Product Distributor, HQ in Singapore
 Servicing Singapore, Malaysia, Brunei, Vietnam and Indonesia
 2008 Solution Distributor
 2011 Domain Knowledge Distributor
 Network Management
 Email Communications
 File Transfer
 SMS Text Messaging
 Log Management
 2012 New Technology Partnerships
 Authorized Training Center for WhatsUp Gold NMS
 SecurActive Performance Vision Distributor
YOUR TRUSTED VAD IN ASIA

 Large & Growing Market Coverage
 Created in 2004, Paris, France
 Distribution channel on 4 continents
 Over 500 customers
 30 certified resellers
 Innovative & Fast Growing
 Alliance with Industry Leaders
 Listed in Deloitte’s Fast50
 Red Herring Global Award winner
LEADING EUROPEAN VENDOR IN N/APM

 PerformanceVision concepts
Demonstration
Questions & Answers
Presentation

BENEFITS OF N/APM?

THE N/APM MARKET: A HARSH OBSERVATION
 Have experienced slowdowns: 97%
 Frequently + Permanently: 55%!
 4 out of 5 events have a significant
impact on the end user productivity!
 Traditional monitoring tools
do NOT help!
 71% have a SNMP monitoring
 60% a packet analyzer
 64% a WAN optimizer
No: 3%
Occasional:
42%Frequent:
48%
Continuous
: 7%
Slowdowns
No Occasional Frequent Continuous
(2011 survey)

THE COMPLEX CHALLENGES AROUND N/APM?
Performance
is
Subjective
Issues can
come from
Anywhere
Triggers
are
Intermittent
Human
Time Complexity

WHAT BRINGS PERFORMANCE VISION?
Helps managing changes, projects and migrations
Measures end user experience
Reduces time to solve performance degradations
Initiates collaborative problem solving
Facilitates continuous improvement

WHAT OUR CUSTOMERS SAY ABOUT US
Benefits
“PerformanceVision makes network, system, application teams work
together efficiently on monitoring, decision-making and troubleshooting”
Competition
“SecurActive solutions are the most pragmatic and easy-to-implement
solutions for managing network and applications”

Performance
Vision Use
WHAT DOES A
PERFORMANCE VISION
PROBE DO?

THREE KEY USAGES
Troubleshooting Monitoring IT Intelligence
Who, When & Where? What Happens? Where to Invest?
Diagnostic, IncidentTracking,
Retrospective Review…
Before/After comparisons,
Alerting, Security Monitoring…
Manage by Facts, Capacity Planning,
Projects Impact Review…

PERFORMANCE VISION CORE FUNCTIONS
 SIP & MGCP Protocols
 Quality of Service (MOS)
 TrafficVolume
 Call Summary and Details
 Diagnostic
 Network Quality
 Congestion & Degradation
 ICMP /TCPAnomalies
 Non IPTraffic
 UsageTrends
 Who does what?
 Bandwidth
 Traffic Mapping
 Top Reports
 QoE Reporting
 DrilldownTroubleshooting
 HTTPTransactions
 DNS Performance
 AutomaticTransactions Capture
NPS
[ NETWORK]
APS
[ NETWORK, APPLICATIONS ]
Usage Network
SIP
MGCP
Application

NON-INTRUSIVE IMPLEMENTATION
EasilyCapture theTraffic
100% Non Intrusive
 NoTraffic Overhead
 No Network Change
 No Single Point of Failure
 No Downtime
 Agentless
 Port mirroring (SPAN) orTAP(s)
 7 to 15 listening ports / appliance

FAST DEPLOYMENT
Quick Setup
 Deploy in minutes
 Easy configuration
Lightweight Software
 Simple web interface
 HTML5/CSS3
Seamless Integration
 Reports by mail
 Alerts through SNMP

Demonstration
Questions & Answers
Presentation

How
Performance
Vision Solves
your Problems!
KEY FEATURES

 You have
Performance
issues…
 You don’t
know where
they come
from…
 Find out in 4
clicks!
TROUBLESHOOT
APPLICATION
PERFORMANCE
DEGRADATIONS

CRITICAL APPLICATION DASHBOARD
End User ResponseTime
through time
Color code to
indicate warnings and alerts
Breakdown in Latency, Server
ResponseTime, DataTransferTime
Click to drill-down
toApplication dashboard

 What is the
origin of the
slowdown?
 Which server
is impacted?
 Which user
group?
APPLICATION
DASHBOARD

 When did the
degradation
occur for this
zone?
 Which server
are these
users
connecting
to?
 Which users
are impacted?
CLIENT ZONE
APPLICATION
DASHBOARD

DETAILED CONVERSATIONS FOR ONE CLIENT
Look at packet level for degraded transactions
Are thereTCP errors?
Which conversations have performance issues?
How is that client using the network?

 View ONLY
the slow
transactions
at packet
level
 Get details of
these
transactions
whatever the
application
protocol used
AUTOMATED
PACKET
CAPTURE

How
Performance
Vision Solves
your Problems!
PERFORMANCE
TROUBLESHOOTING FOR
HTTP APPLICATIONS

HTTP PERFORMANCE ANALYSIS?
This application fails every other time!
It is so slow!
I’m stuck in the middle of nowhere!

Application Issue
THIS
APPLICATION
FAILS EVERY
OTHER TIME!
This Application Fails Every OtherTime!

CHECK PAGE LOAD TIMES FOR THE SERVER

SERVER ERRORS AND LONG RESPONSE TIMES

MIXED OK AND ERROR RESPONSES

CHECK DETAILS OF HIT OK (200)

RAW QUERY FOR THIS HIT LOOKS FINE

ACCESS TO DETAILS OF HITS WITH ERRORS

CHECK DETAILS OF HIT ERROR (500)

RAW QUERY SHOWS APPLICATION ISSUE

Network
Correlation
Sometimes it is
the Network…
IT IS SO SLOW!
It is so Slow!

DATA TRANSFER TIME IS HIGH

RETRANSMISSION AT THE SAME TIME

CHECK THE BANDWIDTH

REQUESTS FROM BERLIN: LINK SATURATED

CHECK SECOND BANDWIDTH PEAK

LOCAL REQUESTS ARE RUNNING FINE

Login Issue
I’M STUCK IN
THE MIDDLE
OF NOWHERE!
I’m Stuck in the Middle of Nowhere!

CHECK CLIENT ACTION: LOGIN

PAGE REDIRECTION TO ADVERTISEMENT PAGE

IMAGES COULD BE SMALLER

NO ONE ELSE IS IMPACTED

BUSINESS CRITICAL NETWORK DASHBOARD
 Instant view of network link status
 Summary of latency, retransmission and utilization

BANDWIDTH ANALYSIS
 One click drill-down

 Round Trip Time
 Connection
Time
 Retransmission
Rate & Delay
NETWORK
PERFORMANCE

 Client to
server zone
Performance
map
 Metrics:
EURT
RTT
SRT
DTT
Retransmission
…
PERFORMANCE
MATRIX

 Common Name
protocols:
DNS
mDNS
Netbios / WINS
LLMNR
 DNS Errors
 Misconfigured
hosts and
servers
NAME
RESOLUTION
PERFORMANCE

NAME RESOLUTION ERRORS
 Misconfigured workstations & servers
 DNS configuration issues (TTL, etc…)
 Rogue DNS servers

ICMP ERRORS
 Misconfigured hosts
 Inherited configuration, migration legacy…
 Abnormal behaviors & viral activities
 Outages

NON-IP TRAFFIC
 Track Non-IP flows
 Understand broadcast, routing and spanning tree issues

Questions & Answers
Demonstration
Presentation

Presentation
Questions & Answers
Demonstration

Performance
Vision helps
keeping your
customers
Happy!
Click to read
more about it.
N/APM WITH
PERFORMANCE
VISION

Just Try It!
ONLINE
RESOURCES
JUST TRY IT!
Test
 Download a trial Virtual Appliance
Information
 Contact us for a live demo
 See www.securactive.net
Buy
 Call AsiaVAD our partner in Asia
YourTrusted
Value Added
Distributor in Asia

For anyAssistance or PoC Evaluation
Follow Us on
Performance
Vision
Network
Application
Performance
Monitoring
THANK YOU!
sales@asiavad.com
support@asiavad.com
Singapore: +65 61 00 64 95
@SecurActivePV
www.securactive.net
www.asiavad.com

Network & Application Performance Monitoring - Troubleshooting HTTP Application Performance with AsiaVAD and SecurActive Performance Vision

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Network & Application Performance Monitoring - Troubleshooting HTTP Application Performance with AsiaVAD and SecurActive Performance Vision