Content Marketing:
Beyond “Liking” and
     Tweeting

        Ruben Quinones,
     Director of New Media
   1375 Broadway, 23 rd Floor, NY, NY
Who We Are
          •Strategic Online Marketing Approach
           •Strategic Online Marketing Approach
•SEO, Social Media , ,Pay-Per-Click, Display Ad management
 •SEO, Social Media Pay-Per-Click, Display Ad management
 •Industry leading technology for managing, optimizing &
  •Industry leading technology for managing, optimizing &
             tracking search based campaigns
              tracking search based campaigns
              Some Brands We Have Worked With
Content ….. What it’s not




           Purchase
Content ….. What it’s not




           Purchase
What it is …….
It Also …..
Boosts Your Interior Pages for SEO
Google & Facebook – Critical for Content on the Web



  Indexes content on                      Has content in its
  the web, content is                   property, and the web
   not on Google, its                      has elements of
    found by Google                         facebook in it




                        Intent to Purchase
Social Metrics Increasing in Search
             Algorithm
           Social metrics increased 2% from last biannual report,
                  and is expected to continue to increase.
Characteristics of Web Content
               Topics
What’s New?

Commentary

What’s going to happen…..what to watch out for

How to – process oriented

Tools and resources that would be of value to your readers

Answering a Question

Common Mistakes to look out for
Discovering Content Topics

•Who are our audiences?

•What are the touch points / challenges of
our customers?

•What are they asking?
Discovering Content Topics
   Audiences for Content



Customer
Segmentation
Discovering Content Topics
   Audiences for Content



Alliances
Identify Key Terms for Your
    Customer Segments
Touch points – key terms that are
widely used by your audience. Ex.
(cashflow, tax shelter, appreciation are
terms that accountants would use in
their daily workflow)

Context – key terms that would be
used to describe relevance, for ex.
New York, venue, etc.
Discovering Content Topics
Evaluating Meaning ful Content
   Employ boolean searches – ex.

          If a well known brand, use
“Brand name” “context”, “Brand name” “Touch point”
  “Audience” “Context”, “Audience” “Touch point”
  “Competitor” “context”, “Competitor” “Touch point
                “touch point” “context”
              “touch point” “touch point”
Discovering Content Topics


                              Boolean search for brand
                              name and a touch point.
                                        ex.
                               “new york”, “customer
                                      service”

                         Can be multiple variations of
                            previously mentioned
                              boolean searches


     Filter by News & Blogs
Discovering Content Topics




             Boolean searches on YouTube
Discovering Content Topics




               Boolean searches on Twitter
Discovering Content Topics




                Boolean searches on Twitter
Sourcing Your Next Topic
Discovering Content Topics
       Identifying Key Terms for
               Audiences
Identify
Touch Points
          Identify any
          Context
                     Map back to
                     Audiences
                                   Incorporate into
                                   Content calendar
                                   (onsite and Social)
Onsite Strategic Considerations
On Site Social Integration with your
              Content




      Can I communicate with your brand?
On Site Social Integration with your
              Content




                             Can I share it?
On Site Social Integration with your
              Content
                                                                         Take advantage of Google’s
                                                                         Authorship Markup to show
                                                                           authors picture next to
                                                                           search results for their
                                                                         content. Increases CTR for
                                                                                  your link.




          For a step by step on how to implement, go to
    http://www.pathinteractive.com/blog/2012/09/a-step-by-step-guide-to-google-authorship-markup/
Content Marketing off Site
The Digital Landscape


          Awareness


         Favorabilit
             y
        Consideration



          Purchase
Social Based Content
Repurposed and Dedicated
   Content for the Social Web
•Do you have pdf’s presentations?

•Do you have highly visual images?

•Can you convert your written content into
a visual info graphic? Powerpoint?
Submit Your Content to Other
Sites that Cater to your Audiences
 •Article Sites

 •Guest Blogging on industry sites

 •Guest blogging on alliance sites
Content Marketing off Site -
        Facebook




                 Homepage News Feed
Content Marketing off Site -
        Facebook
Content Marketing off Site -
        Facebook




      Source: Allfacebook Dec. 2011
Which Means to Stand Out…….
                 Must increase
                 engagement

                 Build Affinity

                 Establish
                 Frequency
The Secret to Marketing on
        Facebook




            Don’t Market!
Ingredients for Engaging Content


•Educational

•Entertaining

•Exclusive
Targeting Your Content




    Target by gender, relationship
      status, educational status,
     age, location and language
Segment Your Content




               Utilizing “Facebook Insights”
                you can gauge which theme
                   is performing the best.
Disseminating Content to Your
        Audiences




                  Ads targeted by keyword intent,
                        titles, and interests
Pay for your content to reach your
            audience




                    This content piece was targeted
                     to facebook users who had an
                    expressed interest in the show.
Pay for your content to reach your
            audience




                      This content piece about the
                     conference is being advertised
                           by keyword intent
Process for New Content
                        Discovery
                      Keep Focus
1. What type of post am I writing?

2. Who is my specific audience for this post?

3. What are one or two critical points I can answer for them?

4. What are the two keywords that describe the critical points?

5. Do a boolean search to see what might spark some ideas

6. Can I stretch these out into a series?

7. Next content post, repeat.
Metrics to Look at (not brands)
Metrics
Content will mostly be measured by passive metrics


• On site Metrics
    Passive & Hard
• Social Metrics
    Passive & Hard
Passive Metric




  Your “visit duration” should
improve, an indication that your
  content is being consumed
Passive Metric – New Visitors




Are new visitors coming in as are
     result of your content?
Passive Metric – Deeper
      Navigation




          How deep did they navigate
             beyond your page?
Passive Metric – Referring
         traffic




              Is your content creating new
                  visitors to your site?
                     Sort by referring

            Referring sites will give a clues to
                      your audience
Hard Metric - Goals




               Sort by the content
               section of your site
Social Metrics – Hard
     Factored into Engagement Rate

•   Likes
•   Follows or Connections
•   Shares/retweets
•   Shares
•   Comments
Social Metrics – Passive


•   Impressions
•   Views
•   Clicks
•   Consumption
•   Reach
Social Metrics – Some Deeper
                 Metrics


•   Brand mentions
•   Share of voice (by platform, overall, etc.)
•   Influencer penetration rate
•   Brand association with targeted keywords
•   Brand vs competitive with targeted key
    terms
Some Facebook Metrics


Unique viewers of
 your individual
     posts
                                                 “Talking About
                     Uniques Who                  This” Divided
                                      Uniques     by “Engaged
                     Have Clicked
                                     Who Took        Users”
                    into Your Post
                                     An Action
Tools to use

External tool - https://adwords.google.com/o/Targeting/Explorer?
Case Study
•Post Card Mania – Print Post Cards

•Created a acquisition marketing
campaign geared at a hyper targeted
audience.

•Over the course of a year, gained 600
quality leads, over 72,000 in sales
Case Study Takeaway
•Create Compelling
Content

•Target a vertical

•List development &
remarketing

•Participation &
Evangelization
Thank You!



www.linkedin.com/in/rubenquinones

New York Technology Council 10-12

  • 1.
    Content Marketing: Beyond “Liking”and Tweeting Ruben Quinones, Director of New Media 1375 Broadway, 23 rd Floor, NY, NY
  • 2.
    Who We Are •Strategic Online Marketing Approach •Strategic Online Marketing Approach •SEO, Social Media , ,Pay-Per-Click, Display Ad management •SEO, Social Media Pay-Per-Click, Display Ad management •Industry leading technology for managing, optimizing & •Industry leading technology for managing, optimizing & tracking search based campaigns tracking search based campaigns Some Brands We Have Worked With
  • 3.
    Content ….. Whatit’s not Purchase
  • 4.
    Content ….. Whatit’s not Purchase
  • 5.
    What it is…….
  • 6.
    It Also ….. BoostsYour Interior Pages for SEO
  • 7.
    Google & Facebook– Critical for Content on the Web Indexes content on Has content in its the web, content is property, and the web not on Google, its has elements of found by Google facebook in it Intent to Purchase
  • 8.
    Social Metrics Increasingin Search Algorithm Social metrics increased 2% from last biannual report, and is expected to continue to increase.
  • 9.
    Characteristics of WebContent Topics What’s New? Commentary What’s going to happen…..what to watch out for How to – process oriented Tools and resources that would be of value to your readers Answering a Question Common Mistakes to look out for
  • 10.
    Discovering Content Topics •Whoare our audiences? •What are the touch points / challenges of our customers? •What are they asking?
  • 11.
    Discovering Content Topics Audiences for Content Customer Segmentation
  • 12.
    Discovering Content Topics Audiences for Content Alliances
  • 13.
    Identify Key Termsfor Your Customer Segments Touch points – key terms that are widely used by your audience. Ex. (cashflow, tax shelter, appreciation are terms that accountants would use in their daily workflow) Context – key terms that would be used to describe relevance, for ex. New York, venue, etc.
  • 14.
    Discovering Content Topics EvaluatingMeaning ful Content Employ boolean searches – ex. If a well known brand, use “Brand name” “context”, “Brand name” “Touch point” “Audience” “Context”, “Audience” “Touch point” “Competitor” “context”, “Competitor” “Touch point “touch point” “context” “touch point” “touch point”
  • 15.
    Discovering Content Topics Boolean search for brand name and a touch point. ex. “new york”, “customer service” Can be multiple variations of previously mentioned boolean searches Filter by News & Blogs
  • 16.
    Discovering Content Topics Boolean searches on YouTube
  • 17.
    Discovering Content Topics Boolean searches on Twitter
  • 18.
    Discovering Content Topics Boolean searches on Twitter
  • 19.
  • 20.
    Discovering Content Topics Identifying Key Terms for Audiences Identify Touch Points Identify any Context Map back to Audiences Incorporate into Content calendar (onsite and Social)
  • 21.
  • 22.
    On Site SocialIntegration with your Content Can I communicate with your brand?
  • 23.
    On Site SocialIntegration with your Content Can I share it?
  • 24.
    On Site SocialIntegration with your Content Take advantage of Google’s Authorship Markup to show authors picture next to search results for their content. Increases CTR for your link. For a step by step on how to implement, go to http://www.pathinteractive.com/blog/2012/09/a-step-by-step-guide-to-google-authorship-markup/
  • 25.
  • 26.
    The Digital Landscape Awareness Favorabilit y Consideration Purchase
  • 27.
  • 28.
    Repurposed and Dedicated Content for the Social Web •Do you have pdf’s presentations? •Do you have highly visual images? •Can you convert your written content into a visual info graphic? Powerpoint?
  • 29.
    Submit Your Contentto Other Sites that Cater to your Audiences •Article Sites •Guest Blogging on industry sites •Guest blogging on alliance sites
  • 30.
    Content Marketing offSite - Facebook Homepage News Feed
  • 31.
    Content Marketing offSite - Facebook
  • 32.
    Content Marketing offSite - Facebook Source: Allfacebook Dec. 2011
  • 33.
    Which Means toStand Out……. Must increase engagement Build Affinity Establish Frequency
  • 34.
    The Secret toMarketing on Facebook Don’t Market!
  • 35.
    Ingredients for EngagingContent •Educational •Entertaining •Exclusive
  • 36.
    Targeting Your Content Target by gender, relationship status, educational status, age, location and language
  • 37.
    Segment Your Content Utilizing “Facebook Insights” you can gauge which theme is performing the best.
  • 38.
    Disseminating Content toYour Audiences Ads targeted by keyword intent, titles, and interests
  • 39.
    Pay for yourcontent to reach your audience This content piece was targeted to facebook users who had an expressed interest in the show.
  • 40.
    Pay for yourcontent to reach your audience This content piece about the conference is being advertised by keyword intent
  • 41.
    Process for NewContent Discovery Keep Focus 1. What type of post am I writing? 2. Who is my specific audience for this post? 3. What are one or two critical points I can answer for them? 4. What are the two keywords that describe the critical points? 5. Do a boolean search to see what might spark some ideas 6. Can I stretch these out into a series? 7. Next content post, repeat.
  • 42.
    Metrics to Lookat (not brands)
  • 43.
    Metrics Content will mostlybe measured by passive metrics • On site Metrics Passive & Hard • Social Metrics Passive & Hard
  • 44.
    Passive Metric Your “visit duration” should improve, an indication that your content is being consumed
  • 45.
    Passive Metric –New Visitors Are new visitors coming in as are result of your content?
  • 46.
    Passive Metric –Deeper Navigation How deep did they navigate beyond your page?
  • 47.
    Passive Metric –Referring traffic Is your content creating new visitors to your site? Sort by referring Referring sites will give a clues to your audience
  • 48.
    Hard Metric -Goals Sort by the content section of your site
  • 49.
    Social Metrics –Hard Factored into Engagement Rate • Likes • Follows or Connections • Shares/retweets • Shares • Comments
  • 50.
    Social Metrics –Passive • Impressions • Views • Clicks • Consumption • Reach
  • 51.
    Social Metrics –Some Deeper Metrics • Brand mentions • Share of voice (by platform, overall, etc.) • Influencer penetration rate • Brand association with targeted keywords • Brand vs competitive with targeted key terms
  • 52.
    Some Facebook Metrics Uniqueviewers of your individual posts “Talking About Uniques Who This” Divided Uniques by “Engaged Have Clicked Who Took Users” into Your Post An Action
  • 53.
    Tools to use Externaltool - https://adwords.google.com/o/Targeting/Explorer?
  • 54.
    Case Study •Post CardMania – Print Post Cards •Created a acquisition marketing campaign geared at a hyper targeted audience. •Over the course of a year, gained 600 quality leads, over 72,000 in sales
  • 55.
    Case Study Takeaway •CreateCompelling Content •Target a vertical •List development & remarketing •Participation & Evangelization
  • 56.