Newfies dialer - autodialer : freeswitch weekly conference 13 march2013
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The document outlines the features and functionality of a telephony platform called Newfies Dialer, including its campaign creation, IVR application, and integration with SMS and TTS services. It details recent deployments, technical updates, and a roadmap for future enhancements. Additionally, it provides links for further information and support resources.
Newfies dialer - autodialer : freeswitch weekly conference 13 march2013
- 1. Auto-Dialer & Telephone Survey Platform with FreeSWITCH Areski Belaid <[email protected]> 13th March 2013 slideshare.net/areski/ github.com/Star2Billing/newfies-dialer
- 2. How does it work? 1) Create IVR application / Survey 2) Import Contacts 3) Create Phonebook and Campaign 4) Campaign Settings : CallerID / Speed / Call duration / Schedule 5) Start Campaign
- 8. Recent deployments - "Huron County", Emergency calling system: Call to duty, Contact verification system - "TransparentAID", Report incident system build on Newfies-Dialer coupled with callback system - Telemarketing, Survey
- 9. What's new in V2 - Acapela integration - TTS - New IVR App Editor (Survey) - Enhancements to the survey branching, logic and capabilities - Comprehensive API and API Explorer - Contact fields & Tag support in TTS - Real-time Reporting - Extension Dialing
- 10. What's new in V2 (next) - TTS Preview - Preview the TTS in browser - SMS Support - Commercial module - AMD module detect answering machine - Duplicate campaign, export surveys - Friendly reporting tool and dashboard
- 11. Under the hood
- 12. Technical updates V2 - Deployment with Nginx, Gunicorn, Supervisord - DBMS - PostgreSQL - Continuous Integration (travis-ci.org) - Lua FS Application
- 13. Performance - Closer to FreeSWITCH - mod_Lua - Caching : issues using memcached lua cache on filesystem : https://github.com/areski/lua-lfs-cache - Bulk inserts : use FS heartbeat - Django optimization : https://docs.djangoproject.com/en/1. 4/topics/db/optimization/ - PostgreSQL : use logs wisely
- 14. Roadmap Newfies-Dialer V3 - Port to Django 1.5 - Redirect to SIP endpoint - Callcenter / Agent interface - Inbound campaign / DID management - Improve the Dashboard
- 15. General Info - Website : http://www.newfies-dialer.org - Mailing-list : Google Group - Get started : Install script - Documentation : http://docs.newfies-dialer.org
- 16. Hope you enjoyed it! Questions? slideshare.net/areski/ github.com/Star2Billing/newfies-dialer twitter.com/areskib Contact email : [email protected]