Next Set of Leaders Series
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The document outlines key skills for effective management, specifically negotiation and delegation. It emphasizes the importance of preparation, communication, and understanding interpersonal dynamics in negotiations, and provides guidelines for delegation that foster effective teamwork and responsibility. Additionally, it highlights the significance of stakeholder management and people management skills to build trust and positive relationships within a team.
Next Set of Leaders Series
- 1. Next Set Of Leaders Series - OmVikramThapa
- 2. “Negotiations & Delegation” are 2 important assets of a Manager
- 3. NEGOTIATION
- 4. NEGOTIATION 1. Preparation 2. Discussion 3. Clarification of Goals 4. Negotiate towards a Win-Win outcome 5. Agreement 6. Implementation of a course of action
- 5. NEGOTIATION In any negotiation, the following three elements are important and likely to affect the ultimate outcome of the negotiation: 1. Attitudes 2. Knowledge 3. Interpersonal Skills
- 6. NEGOTIATION Failure to Agree > If the process of negotiation breaks down and agreement cannot be reached, then re-scheduling a further meeting is called for. This avoids all parties becoming embroiled in heated discussion or argument, which not only wastes time but can also damage future relationships. Informal Negotiation > There are times when there is a need to negotiate more informally. At such times, when a difference of opinion arises, it might not be possible or appropriate to go through the stages set out above in a formal manner. This can happen over a cup of coffee, bar or smoking room too.
- 7. NEGOTIATION QUIZ : Your team manager told you to push your team of 10 members to complete the project in 3 months and promised that you will get a trip to Thailand if the goal is met. Your team puts heart & soul and completes the project in 3 months but then your manager says due to pandemic we can afford only 6 members to send Thailand. What will you do now?
- 8. DELEGATION
- 9. DELEGATION 1. “Know” what to Delegate? 2. Know your Employees “Strength & Goals”? 3. Define the “Desired Outcome”? 4. Provide the “Right Resource & Level of Authority” 5. Establish a “Clear Communication Channel” 6. Allow for Failure, Let it Go!! 7. Be Patient, Let it Flow 8. Deliver “Feedback” 9. Give Credit Where it’s Due
- 10. DELEGATION ● Look into this problem. Give me all the facts. ● Let me know the options available with the pros and cons of each. I will decide what to select. ● Let me know the criteria for your recommendation, give me options with any risk identified. I will make the decision. ● Recommend a course of action for my approval. ● Let me know what you intend to do. Delay action until I approve. ======================================================== ● Take action. Let me know what you did and how it turns out. ● Take action. Communicate with me only if the action is unsuccessful. ● Take action. No further communication with me is necessary. ● Let me know what you intend to do. Do it and tell me the what went right or wrong.
- 11. DELEGATION QUIZ - You have a team of 10 members and there is a big project which has come your way which is required to be completed between multiple teams. Each team has different priorities and few teams doesn’t have enough resources. You need to complete this project in 1 year framework. There are some experienced and there are some new members in your team. But looks like your estimation is coming upto 1.5 yrs. What will you do? How will you manage this situation and how will you delegate some of the work to other teams?
- 13. PREPARATION 1. Believe in what you want to convey 2. Make it timely 3. Have patience & maintain respectful tone 4. Be problem-focused and specific 5. Talk about the situation, not the individual 6. Convey the message but listen 7. Pinpoint the Areas for Improvement
- 14. T.H.I.N.K (FORYOU) T = Is it True? H = Is it Helpful? I = Is it Inspiring? N = Is it Necessary? K = Is it Kind (Thoughtful)?
- 15. S.M.A.R.T (FOR CANDIDATE) S = Specific? M = Measurable? A = Achievable? R = Realistic? T = Time Bound?
- 17. STAKEHOLDER MANAGEMENT ● Communicate: To ensure intended message is understood and the desired response achieved. ● Consult, early and often: To get the useful information and ideas, ask questions. ● Remember, they are human: Operate with an awareness of human feelings. ● Plan it: Time investment and careful planning against it, has a significant payoff. ● Relationship: Try to engender trust with the stakeholders. ● Simple but not easy: Show your care. Be empathetic. Listen to the stakeholders. ● Manage Risks: Stakeholders can be treated as risk and opportunities that have probabilities and impact. ● Compromise: Compromise across a set of stakeholders' diverging priorities. ● Understand what is success: Explore the value of the project to the stakeholder. ● Take responsibility: Project governance is the key of project success
- 18. PEOPLE MANAGER
- 19. PEOPLE MANAGER 1. Listen First - People Mgmt starts with Listening 2. BuildTrust - based on your own opinion and trust 3. Have Good Communication 4. Ability to Motivate 5. Have Patience 6. Problem-Solving Skills 7. Take Accountability 8. Bring Positivity 9. Remain Honest 10. Make Balance - Praise and Criticize both when needed 11. Be Creative in little things 12. Ask Questions when everything looks good 13. Maintain Personal & Professional Relationship
- 20. THANKYOU