2011   6   8
2011   6   8
3/11
                      180%
               33,000,000
                80%
               120%
2011   6   8
goodwill
2011   6   8
2011   6   8
Silver
               Anvil
               Awards
2011   6   8
2008: San Diego
               Oct. 2007
                      2
               800Km
               200,000/3days


2011   6   8
Jerry Sanders
               “When the fires broke out, I told my
               communications team that we would need
               to supply the public with frequent, timely,
               detailed and accurate information —
               around the clock — and they got that done
               in tremendous fashion.”



2011   6   8
Jerry Sanders




2011   6   8
ERM
               Enterprise Risk Management Framework




2011   6   8
catastrophe
               losses


2011   6   8
ERM
               Enterprise Risk Management Framework




2011   6   8
COSO ERM
2011   6   8
COSO ERM

                      BCP
                Business Continuity Planning


                      BCM
               Business Continuity Management


2011   6   8
BCP



2011   6   8
2011   6   8
2011   6   8
Crisis
               Communication


2011   6   8
Crisis Communication




2011   6   8
Crisis Communication




2011   6   8
BCP
                  Crisis
               Communication
2011   6   8
BCP
                     ?
                  Crisis
               Communication
2011   6   8
2011   6   8
2011   6   8
2011   6   8
2011   6   8
Collective

   Intelligence
2011   6   8
William Wheeler

                 entomologist




2011   6   8
Crisis




2011   6   8
2011   6   8
Work Flow




                           ?

2011   6   8
2011   6   8
2011   6   8
2011   6   8
BCP

                  Crisis
               Communication
2011   6   8
BCP

                  Crisis
               Communication
2011   6   8
2011   6   8
BCP

                  Crisis
               Communication
2011   6   8
BCP
                  WEB
                  Crisis
               Communication
2011   6   8
2011   6   8
2011   6   8
2011   6   8
2011   6   8

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