@vladblagojevic
 @nickboucart
  @sirris_be
Agile Development
   is good for…
Will agile help them build better
            products?
Google Wave




Build it, and they will come…
(good products = big bucks)

           Right?
What do you need for a successful business?
Auto/pers
                 What                    onal/comm
                 will you                unities?
                 need to    What do                    Who are
What can         master?    you offer?                 your
you                         Value?                     customer
outsource                   Uniqueness                 s?
to whom?                    ?
                What do                  How to
                you need                 communic
                to build                 ate &
                up?                      deliver?

                                                How will
            What                                you make
            are my                              money?
            costs?
Groupon: deal of the day in your inbox.

Get 50%-90% off the best stuff your city has to
   offer.
Merchant                              Personal/Call
                        Acquisition                             Centers
                       Copy-writing
                                                              Automated/
                           Deal                 New, local                               Merchants
                                                                E-mail
                         selection              customers
                                              (guarantee #)

                                                                                         Consumers
                                               Discounts
                                                               Direct sales
                          Email DB
                                                              Google ads
                       Personalization
                           engine                             Social media




                                                                       50% commission
                               Cust. acquisition
    Merchant                   (30% of revenue)                        20% unfulfilled
Acquisition (sales =
                                                                         groupons
  ½ employees)                        Churn
Entrepreneurship as a science
began as a MMO game
                              What happened
                                       here?



began with PDA payment tool
Who is the
customer?

What do they
value?

What is our product
anyway?
”Startup   is    a   temporary
 organization with purpose to
 search for a repeatable and
 scalable business model.

                           S. Blank


      Startup ~ research
State
            Hypotheses




 Pivot or
                         Experiment
persevere
State
            Hypotheses




 Pivot or
                         Experiment
persevere
parkr™

                Bootstrapping:
                parking scouts                      SMS
                                      Help find                      Drivers in
                                      parking     Mobile app
GPS producers                                                          cities
                                      Monetize
                Near-location          unused
                 notifier + UI        parking     App store
                 Community                          Viral
                 User credit
                   cards


                                                              Micro
                    Community                               commission
     Platform     (parking spotter)
parkr™

                Bootstrapping:
                parking scouts                  SMS
                                  Help find
                                  parking     Mobile app        Drivers in
GPS producers
                                                                  cities
                                  Monetize
                Near-location      unused
                 notifier + UI    parking     App store
                 Community                      Viral
                 User credit
                   cards

                                                             Micro
                                                           commission
                     Community
    Platform          (scouts)
Customers                                       Problem
do I know who they are & how to reach              top 3 customer problems?
               them?
                                                 Pain level: must have vs nice to
    Segment? Early adopter?                      have
    Roles: user, economic buyer,
                                                 Awareness: active vs. latent
     influencer, saboteur?
    How do they search for                      Alternatives : how do they deal
     products?                                    with these problems today?


                                   Solution
                              top 3 product features?
          Do they solve the top 3 problems?
          Barriers to adoption (e.g. fit/integration with existing workflow)?
          Is my price accepted?
State
            Hypotheses




 Pivot or
                         Experiment
persevere
A 1st problem is…            Would you pay $20 a
Does this resonate with      month to use a tool like
you? How do you deal         this?
with it today?
Is it a must-have?...




  This is how our solution looks today
  (screen per problem).
  Which of the screens resonated the
  most? Which could you live without?
  Are there any additional features you
  think are missing?                        Use Mocks
Trouble Parking in Brussels?
www.parkr.com
Find parking when you need it.
Park easily in busy streets of Brussels

Paying too much for parking?
www.parkr.com
Monetize your unused parking time and
help others find free parking!
Concierge MVP   Wizard of Oz
Document
            Hypotheses




 Pivot or                Experiment
persevere
CHEATSHEET

                                   Customer problem pivot: same product, same segment,
                                   different problem
   Change of an aspect of          Starbucks : started selling coffee beans & espresso makers
                                   Segment pivot: same product , similar problem,
    a business model               different set of customers
                                    e.g. consumers aren’t buying, enterprises have a similar problem

     Successful startups           Sometimes a pure marketing change
                                   Technology pivot: repurpose the technology to solve a
      change direction quickly     more pressing or marketable problem
                                   Product feature pivot: remove features for focus, or to
     Based on learning            add features for a more holistic solution
                                    pay close attention to what real customers are doing
                                   Revenue model pivot
                                    e.g. from a premium customized, to a low price commoditized solution
   Grounded in the vision          e.g. from a one-time sale to monthly subscription or license fees
                                    e.g. razor versus blade strategy

     They keep one foot in the    Sales channel pivot: use lessons learned from customers
                                   to switch from direct sales
      past and place one foot in    E.g. distribution channel, ecommerce, white-labeling …
                                   Product versus services pivot: if products are too
      a new possible future        different or too complex to be sold effectively to the
                                   customer with the problem
                                    bundle support services with the product, education offerings...

   Vision: search space           Major competitor pivot: react when a major new player
                                   or competitor jumps into your space
                                    one of the above pivots to build your differentiation and stay alive
Parkr™ foursquare for parking spots

                Bootstrapping:
                parking scouts                          SMS
                                       Help find
                                       parking       Community         Drivers in
GPS producers
                                                                         cities
                                       Monetize
                Near-location           unused
                 notifier + UI         parking        App store
                 Community                              Viral            Cities
                                      Promoting
                 User credit             public
                   cards                             Mobile app
                                       transport

                                                   App fee          Micro
                       Building                                   commission
     Platform        Community                     Subvention
                    (critical mass)
IDEAS


     Pivot                                Continuous
             LEARN              BUILD
Root-cause                                deployment



             DATA               PRODUCT




                      MEASURE




                      Metrics                        Lean startup
                     Feedback             build-measure-learn loop
                                                       by Eric Ries
   Counter-intuitive and            Speed
    beyond comfort zone                If you’re really on to
                                        something, there are other
   Learn from the data                 4-5 companies pursuing a
                                        similar vision
     You don’t get a gold star
      for following the process
                                     Techniques helpful, but
   It’s okay to be                   you need to be very
    opportunistic                     creative
     …but stay grounded in
      your vision                    Emotional rollercoaster

                                     Find mentors
   Lean Startup by Eric Ries         Tools
     startuplessonslearned.com         leancanvas.com
     theleanstartup.com/book            leanlaunchlab.com
     sllconf.com                       usertesting.com
   Steve Blank                         KissMetrics, Piwik
     steveblank.com                    uservoice.com
     steveblank.com/books.html
   Ash Maurya                        More references
     ashmaurya.com                       businessmodelgeneration.com
     runningleanhq.com (book)            venturehacks.com
   Dave McClure                          500hats.typepad.com
     AARRR: Startup metrics for          paulgraham.com
      pirates                             news.ycombinator.com/
                                      Even more:
                                       steveblank.com/tools-and-
                                       blogs-for-entrepreneurs
   Startup Weekend               Talk to us
    Brussels 21-23 October          Vladimir Blagojevic
     Featuring Ash Maurya           ▪ vladimir
                                       .blagojevic@sirris.be
     brussels.startupweeken
                                     ▪ blog.launched.be
      d.org
                                     ▪ @vladblagojevic
 betagroup.be
                                    Nick Boucart
 Founder Institute &                ▪   nick.boucart@sirris.be
  MIC                                ▪   sinnobok.org
 westartup .eu                      ▪   @nickboucart
 techbrew.be                        ▪   Book: The art of software
                                         innovation

Nick boucart lean startups

  • 1.
  • 2.
    Agile Development is good for…
  • 3.
    Will agile helpthem build better products?
  • 4.
    Google Wave Build it,and they will come… (good products = big bucks) Right?
  • 5.
    What do youneed for a successful business?
  • 6.
    Auto/pers What onal/comm will you unities? need to What do Who are What can master? you offer? your you Value? customer outsource Uniqueness s? to whom? ? What do How to you need communic to build ate & up? deliver? How will What you make are my money? costs?
  • 7.
    Groupon: deal ofthe day in your inbox. Get 50%-90% off the best stuff your city has to offer.
  • 8.
    Merchant Personal/Call Acquisition Centers Copy-writing Automated/ Deal New, local Merchants E-mail selection customers (guarantee #) Consumers Discounts Direct sales Email DB Google ads Personalization engine Social media 50% commission Cust. acquisition Merchant (30% of revenue) 20% unfulfilled Acquisition (sales = groupons ½ employees) Churn
  • 9.
  • 10.
    began as aMMO game What happened here? began with PDA payment tool
  • 11.
    Who is the customer? Whatdo they value? What is our product anyway?
  • 13.
    ”Startup is a temporary organization with purpose to search for a repeatable and scalable business model. S. Blank Startup ~ research
  • 14.
    State Hypotheses Pivot or Experiment persevere
  • 15.
    State Hypotheses Pivot or Experiment persevere
  • 16.
    parkr™ Bootstrapping: parking scouts SMS Help find Drivers in parking Mobile app GPS producers cities Monetize Near-location unused notifier + UI parking App store Community Viral User credit cards Micro Community commission Platform (parking spotter)
  • 17.
    parkr™ Bootstrapping: parking scouts SMS Help find parking Mobile app Drivers in GPS producers cities Monetize Near-location unused notifier + UI parking App store Community Viral User credit cards Micro commission Community Platform (scouts)
  • 18.
    Customers Problem do I know who they are & how to reach top 3 customer problems? them?  Pain level: must have vs nice to  Segment? Early adopter? have  Roles: user, economic buyer,  Awareness: active vs. latent influencer, saboteur?  How do they search for  Alternatives : how do they deal products? with these problems today? Solution top 3 product features?  Do they solve the top 3 problems?  Barriers to adoption (e.g. fit/integration with existing workflow)?  Is my price accepted?
  • 19.
    State Hypotheses Pivot or Experiment persevere
  • 20.
    A 1st problemis… Would you pay $20 a Does this resonate with month to use a tool like you? How do you deal this? with it today? Is it a must-have?... This is how our solution looks today (screen per problem). Which of the screens resonated the most? Which could you live without? Are there any additional features you think are missing? Use Mocks
  • 21.
    Trouble Parking inBrussels? www.parkr.com Find parking when you need it. Park easily in busy streets of Brussels Paying too much for parking? www.parkr.com Monetize your unused parking time and help others find free parking!
  • 22.
    Concierge MVP Wizard of Oz
  • 23.
    Document Hypotheses Pivot or Experiment persevere
  • 24.
    CHEATSHEET Customer problem pivot: same product, same segment, different problem  Change of an aspect of Starbucks : started selling coffee beans & espresso makers Segment pivot: same product , similar problem, a business model different set of customers e.g. consumers aren’t buying, enterprises have a similar problem  Successful startups Sometimes a pure marketing change Technology pivot: repurpose the technology to solve a change direction quickly more pressing or marketable problem Product feature pivot: remove features for focus, or to  Based on learning add features for a more holistic solution pay close attention to what real customers are doing Revenue model pivot e.g. from a premium customized, to a low price commoditized solution  Grounded in the vision e.g. from a one-time sale to monthly subscription or license fees e.g. razor versus blade strategy  They keep one foot in the Sales channel pivot: use lessons learned from customers to switch from direct sales past and place one foot in E.g. distribution channel, ecommerce, white-labeling … Product versus services pivot: if products are too a new possible future different or too complex to be sold effectively to the customer with the problem bundle support services with the product, education offerings...  Vision: search space Major competitor pivot: react when a major new player or competitor jumps into your space one of the above pivots to build your differentiation and stay alive
  • 25.
    Parkr™ foursquare forparking spots Bootstrapping: parking scouts SMS Help find parking Community Drivers in GPS producers cities Monetize Near-location unused notifier + UI parking App store Community Viral Cities Promoting User credit public cards Mobile app transport App fee Micro Building commission Platform Community Subvention (critical mass)
  • 27.
    IDEAS Pivot Continuous LEARN BUILD Root-cause deployment DATA PRODUCT MEASURE Metrics Lean startup Feedback build-measure-learn loop by Eric Ries
  • 28.
    Counter-intuitive and  Speed beyond comfort zone  If you’re really on to something, there are other  Learn from the data 4-5 companies pursuing a similar vision  You don’t get a gold star for following the process  Techniques helpful, but  It’s okay to be you need to be very opportunistic creative  …but stay grounded in your vision  Emotional rollercoaster  Find mentors
  • 29.
    Lean Startup by Eric Ries  Tools  startuplessonslearned.com  leancanvas.com  theleanstartup.com/book leanlaunchlab.com  sllconf.com  usertesting.com  Steve Blank  KissMetrics, Piwik  steveblank.com  uservoice.com  steveblank.com/books.html  Ash Maurya  More references  ashmaurya.com  businessmodelgeneration.com  runningleanhq.com (book)  venturehacks.com  Dave McClure  500hats.typepad.com  AARRR: Startup metrics for  paulgraham.com pirates  news.ycombinator.com/  Even more: steveblank.com/tools-and- blogs-for-entrepreneurs
  • 30.
    Startup Weekend  Talk to us Brussels 21-23 October  Vladimir Blagojevic  Featuring Ash Maurya ▪ vladimir [email protected]  brussels.startupweeken ▪ blog.launched.be d.org ▪ @vladblagojevic  betagroup.be  Nick Boucart  Founder Institute & ▪ [email protected] MIC ▪ sinnobok.org  westartup .eu ▪ @nickboucart  techbrew.be ▪ Book: The art of software innovation

Editor's Notes

  • #3 … developing solutions that cannot be specified entirely upfront… delivering customer value… involving a customer in software development… (iterative) product delivery - you build good products!
  • #5 “I think GeoCities was the first proof that you could have something really popular and still not make any money on the internet”Webvan: Poster child of premature scaling Grocery business has razor-thin margins to begin with, it was never able to attract enough customers to justify its spending spree
  • #6 What do you need for a successful business?
  • #9 On LeanKanbanwe can ask the audience, and show filed by field. On XP Day we will do the workshop, and then ask each group and also show what we got.
  • #17 What are the major risks?
  • #18 Notsureaboutthisslide
  • #22 Good for very early feedback, or choosing between alternativesMention measuring already
  • #28 This experimentation approach does not stop when the product is finally deployed to users. You treat your feature/improvement ideas as hypotheses. You build them (or a minimal version that will allow you to learn) and deply as fast as possible. Agile practices are essential. You have to be able to iterate quickly and respond rapidly to customer feedback. Then you measure. You measure behaviour your feature was supposed to promote (e.g. whether email notifications bring customers back to the product), and monitor metrics that are relevant for your business. You also solicit feedback from your customers: both online, and face to face (e.g. usability tests). Pivoting at this later stage may mean simply rolling back the change (if it proves to have adverse – or even zero – effect). If you encountered a problem, you want to make sure you are dealing with it systemically, therefore root-causing (e.g. using 5Y). This practice can be also integrated with retrospects.