Nick krest - executive director of operations
- 1. Nick krest - EXECUTIVE DIRECTOR OF OPERATIONS Financial Management Introduced financial management tools and taught entrepreneurial skills with NYU professor partnership. Led 9 financial management professionals, a 15-person administrative staff, and internal support for 170 internal IBM customers. Handled all P&L and back office operations, including HR and financial management. Coordinated community events and fundraising endeavors Administered financial management, planning systems, and controls Developed individual program budgets Directed overall organization and financial management of agency operations and functions according to approved policies, procedures and standards. Provided superior administrative support to president, including correspondence, legal documents, financial management, and communications and policy compliance. Ensure Compliance Delivered training to ensure compliance with corporate systems, licensing requirements, accounting and contract standards. Evaluate and monitor mental health agency programs to ensure compliance with state rules and regulations. Served as Finance Director to ensure compliance with all Federal and State regulations. Partnered with other Health Plan Executives to ensure compliance with NCQA requirements. Oversee clinical records to ensure compliance with Department of Social Services. Developed, implemented and monitored policies and procedures and performance standards to ensure compliance with Nevada Gaming regulations and Internal Controls. Customer Service Finalized large-scale data and network operations centers for internal operations and in support of market-differentiating customer services. Strengthened business decisions with real-time metrics and long-range strategies allowing better observation of current customer service practices.
- 2. Received numerous accolades from clients and internal business partners regarding partnership and customer service. Lead Customer Service Assistant responsible for resolution of escalated customer issues. Maintained customer service relations with several international clients. Provide Customer Service to clients internally and externally. Deliver a superb customer service experience. Managed customer service initiatives successfully. Received numerous commendations and was voted employee of the year in 1999-2000 for administering top quality customer service and sales development. Converted the center from a collections call center to one handling the more complex calls of technical support and customer service. Managed a leadership team that achieved significant revenue, and cash flow growth while improving customer service and streamlining operations. Provided postal support for 14,000 personnel and 16 geographically separated organizations in the company's largest customer service area. Key Accomplishments: * Improved Gaming Department's player offerings * Key participant in customer service initiatives and programs Provided ongoing support for internal and external clients in an ongoing effort to provide excellent customer service. Managed all aspects of customer service by providing excellent customer service for customers throughout the US. Provided top-notch customer service to clients, which resulted in significant increases in customer satisfaction. Managed the operations of the company including web development, customer service and marketing efforts. Implemented advanced technologies that reduced costs and redundancy in sales and customer service processes. Focused employee training initiatives on accuracy, efficiency, consistency, and customer service. Managed all functions of Customer Service/Business Operations for the New York/Northern New Jersey Region.
- 3. Facilities Management Supervised all operations of firm including Traffic, Production and Facilities Management. Risk and Operations Management Property and Facilities Management Executive Protection Develop operational functions essential to increasing firm's productivity such as overseeing management related issues, facilities management, and acquisition. Reformulated training and development of all operations in Marketing plans, distribution, travel, event management and facilities management. Retained by the owners of PriCellular Corp. to direct all business operations relating to Procurement and Facilities Management. Strategic Plan Prospected company talent potential and developed/executed leadership growth plans for individuals in alignment with the company's strategic plan. Contributed as an integral member in the strategic planning, construction and establishment of corporate technology directives. Coordinate and Hosting special strategic planning workshops, facilitate planning and control of information systems Provided financial analysis and strategic planning to Board of Directors. Created strategic plans and precise execution for several renovations.
- 4. Participated in numerous strategic planning and process improvement initiatives. Lead creation of organizational strategic plan and execute. Direct the Executive Branch Operations in strategic planning and implementation of all processes, issues and products affecting branch operations network. Defined a new strategic planning process driven by market analysis, product pricing and revenue projections, and overall profitability goals. Selected for attendance to and graduated from the highly competitive US Army War College with a masters degree in strategic planning Directed clinical operations for four LASIK centers, developed strategic plan for marketing/advertising for each center and tracked results. Directed strategic planning and business operations of U.S. Medical Affairs Division, reported to SVP, Global Medical Affairs. Assisted in creating the three year strategic plan to grow a Center of Excellence by $15M in revenue. Reported directly to the Board of Directors and engaged in strategic planning with the Board and leadership team. Developed business and strategic plans around using Targets business walks to teach coach and train the leadership team. Participate with the Board of Directors in developing a vision and strategic plan to guide the organization. Facilitate the strategic planning process for the company working with the Executive Team and Senior Operations Team. Leveraged training in strategic planning, SWOT analysis, 6 Hats creative thinking, and SOAR analysis. Developed and implemented strategic plan consolidating 21 print and insertion sites into four end state sites.