Nine Tips for Effective Wayfinding
- 1. TM AUGUST 2008 YOUR CUSTOMERS ARE LOST. 9 TIPS FOR EFFECTIVE WAYFINDING strategy. design.
- 2. EFFECTIVE WAYFINDING | .01 WHAT IS WAYFINDING? Often, signage is confused for wayfinding. While signage is an important component of any wayfinding system, effective wayfinding is a much broader concept. Done effectively, it incorporates architectural design, surfaces, finishes, landmarks, lighting and signage to make buildings and public spaces easier to navigate and easier to use. At its essence, wayfinding is about helping people get from where they are to where they want to go. Quickly and easily. At its best, it enhances the brand experience and creates return visitors.
- 3. EFFECTIVE WAYFINDING | .02 CREATING EFFECTIVE AND DISTINCTIVE WAYFINDING PROCESS Engaging the wayfinding design consultant early in the architectural process is important to successful wayfinding within any building or public space. A successful program comprises four phases: 1. Strategy – site research and analysis, interviews, overall strategy development 2. Design – system design, initial cost estimates for implementation 3. Documentation – sign location and messaging, preparation of bid documents 4. Implementation – bid submittal support, fabrication and installation
- 4. EFFECTIVE WAYFINDING | .03 NINE TIPS FOR EFFECTIVE WAYFINDING 1. BE MEMORABLE. 6. BE HEARD. Position memorable landmarks at key decision points. They function as Establish audible sounds at signaled intersections. Utilize audible landmarks easy reference points for visitors and brand stewards. such as water fountains near information areas and key decision points. 2. BE CLEAR. 7. BE SPECIFIC. Use simple language that’s easily understood. Utilize standardized “you are here” maps within the system. The most 3. BE TACTILE. important component of getting somewhere is knowing where you are. Use varied floor coverings and architectural finishes to distinguish primary 8. BE COMMON. traffic areas, public areas and private areas. Utilize generally accepted and recognizable iconography where appropriate. 4. BE BRIGHT. 9. BE DISTINCTIVE. Avoid subtle corporate color palettes. Look for high contrast color Supplement wayfinding systems with environmental design elements combinations to aid comprehension. that enhance your brand and establish your personality and identity. 5. BE CONSISTENT. Standardize names for locations and destinations. Establish consistent information hierarchies for all signage. SOURCES // ARTICLES: @issue. “Can You Read Me Now?” Volume 11, No. 1, Fall 2005. ONLINE RESOURCES: Signweb.com. “Wayfinding is Not Signage.” John Muhlhausen. April 4, 2006.
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