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Oceans of information
Stephen Abram's presentation discusses the challenges facing health librarians and information professionals in an environment of abundant online information. It emphasizes the need to understand user needs, personas, and contexts in order to provide valuable services and experiences. Examples are given showing how librarians have positively impacted clinical decisions and outcomes. The presentation also highlights trends in mobile technology, e-learning, and 3D printing that are changing the health field and how librarians need to adapt services accordingly.
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Oceans of information
- 1. Oceans of Information: andthe drowning health disciplines end-user Stephen Abram, MLS MLGSCA / NCNMLG La Jolla, California July 25,2012
- 6. What’s your reasonfor being?
- 7. Librarian Magic What areyour magic tricks?
- 9. Think deeply about. . . 9 Your Operation’s Scalability Your Sustainability The Depth of your Relationships How you Set Priorities: Daily and Future
- 10. A Tale ofTwo Librarians . . . Step’n Fetchit Librarianship Professional Partner & Colleague It’s a Dickens of a challenge!
- 11. Risk Taking inLibrarianship Avoiding the triple diseases of: 1. Conflict avoidance 2. Passive resistance 3. Risk aversion
- 13. Are you lockedinto an old library mindset?
- 14. A Verb .. . an Experience, enlivened for an audience
- 15. A Noun .. . A foundation but not sufficient with professional animation
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- 22. The Library asSandbox
- 23. Infographics • The RochesterStudy: Joanne Gard Marshall • “Changes in the following specific aspects of care were reported by the physicians: diagnosis (29%), choice of tests (51%), choice of drugs (45%), reduced length of hospital stay (19%), and advice given to the patient (72%). Physicians also said that the information provided by the library contributed to their ability to avoid the following: hospital admission (12%), patient mortality (19%), hospital-acquired infection (8%), surgery (21%), and additional tests or procedures (49%).” • “The physicians rated the information provided by the library more highly than that provided by other information sources such as diagnostic imaging, lab tests, and discussions with colleagues.” • “a significant impact on clinical decision making”
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- 26. Medical Personas • Doctors •Surgeons • Interns • Residents • Specializations • Nurses • Professors • Allied Health Professions
- 27. What do theycare about? • What keeps you awake at night? Personally… Professionally… • If you could change one thing - and one thing only at work – what would that be? • What are you passionate about in medicine? Has it changed over the years?
- 28. Observe our usersin situ.
- 29. Ethnography focuses onsocial, work, and psychological context and motivations.
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- 33. OK – Nowlet’s ask ourselves what our users really, REALLY want.
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- 36. Context is King, Contactis Queen. Not Content.
- 37. Do we trulyunderstand their goals?
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- 40. Learning Styles • Visual/Spatial(Picture Smart) • Verbal/Linguistic (Word Smart) • Musical/Rhythmic (Music Smart) • Logical/Mathematical (Number Smart) • Bodily/Kinesthetic (Body Smart) • Interpersonal (People Smart) • Intrapersonal (Self Smart) – Piaget, Bloom, Gardner, etc. Librarians Librarians Medicine Medicine
- 43. Diabetes Online Yes, Stephendid just say Lizard Spit
- 44. What’s Your ExperienceLook Like?
- 45. What’s Your ExperienceLook Like?
- 46. What’s Your ExperienceLook Like?
- 48. Is it Frozenin Time?
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- 50. 95% of docswith smartphones use medical apps
- 51. Ch Ch Change… •Mobile, Tablets, phones • Apps, HTML5, • Streaming • 3D imaging • 3D printing • Digital health records • E-Learning • Cloud (SaaS, IaaS, PaaS) • Devices • Fluid e-Books • Enhanced content • NextGen Search (semantic, sentiment, i mage, voice, …)
- 52. Danger Ahead • Consumerversus Professional • Current? • SEO • SMO • Geo-tagging • DRM, etc. … • Walled Gardens • Privacy, confidentiality, etc. • Quality / Price conundrum
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- 58. Accept that change isan attitude
- 59. Being More Opento Change
- 60. Tell Your Story: Untillions learn to write their own story, the story will always be from the perspective of the hunter not the hunted.
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- 80. Enjoy the Symposium StephenAbram, MLS, FSLA Consultant, Dysart & Jones/Lighthouse Partners Cel: 416-669-4855 [email protected] Stephen’s Lighthouse Blog http://stephenslighthouse.com Facebook, Pinterest, Tumblr: Stephen Abram LinkedIn: Stephen Abram Twitter: @sabram SlideShare: StephenAbram1 Skype: stephenkabram
Editor's Notes
- #35 New enhancements outlined for the portal: View/Search/Open cases Ability to search cases based on description, date range, status, or case number. Ability to keyword search and browse solutions. Sort capability of open and closed cases. View priority levels of cases (default will be 3 when you open a case, but will be updated once Client Care makes the final determination). Ability to close a case immediately via the portal, which will immediately move the open case to the closed case tab. When opening a new case, the Product Sub-Category field will be optional. Required fields will be signified by a red asterisk. Ability to add attachments to an existing or new case.Administrative capability New consortium user which allows an administrator to manage cases across multiple child institutions that exist in SalesForce.com. Administrators can change the contact of a case to another member within the institution. To stay current, administrators (super users or consortium users) will be able to regularly review and dynamically update personal contact information as well as other authorized portal users within the same institution. Portal users will only have access to that individual’s personal information and be able to update information. Super users and Consortium users will be able to view a read-only list of current assets owned and paid for by your institution. A read-only listing of test and production environment statistics will be viewable via the portal.