Off the Shelf Elearning Courses on Behavioral, Compliance, Finance, Management, Sales and Languages

2014 | E-Learning Courses Catalogue

OFF THE

SHELF

© 2014 Zobble Solutions Pvt. Ltd. All rights reserved.



Index
Who We Are

3

Our Off-the-Shelf Programs

4

Our Catalogue

5

Contact Us

115

Courses to
live well,
and make
well.


2


With Open Minds
Who We Are

We help you attain your goals by:

With Open Minds is a
dedicated place for learning
for both individual learners
and institutions or groups.
With Open Minds serves as a
platform
for
imbibing
knowledge about a variety of
topics such as learning new
languages, improving soft
skills, understanding financial
procedures
and
other
concepts that enrich the
learners’ mind and equip
them to work better in a
professional environment. A
complete service is provided
by offering a reliable learning
management system within
the portal, thus eliminating
the need for investing in a
separate platform.



Providing cost-effective training for your team with
off-the-shelf learning programs



Providing custom learning programs to meet your specific
corporate and brand needs



Rapidly transferring the most current knowledge to your
corporate, educational and individual liaisons by developing
custom learning programs



Ensuring compliance with corporate integrity agreements and
robust and effective certification programs

Our off-the-shelf courseware,
combined with our blended
learning approach to program
development, allows us to
deliver the best possible
solutions to meet your unique
educational needs — all
without breaking the bank!


3


Our Off-the-Shelf Courses
At With Open Minds, we understand that the training requirements for
the industry are growing while budgets are shrinking, making the need
for efficient and effective training even more important. Our
affordable off-the-shelf learning programs allow you to provide quality
educational materials at a fraction of the cost of traditional custom
programs.
Custom Off-the-Shelf
We also recognize that our off-the-shelf programs are not always going
to be an exact fit for your needs. With this in mind, we have made
available custom off-the-shelf solutions. These allow you to take the
existing off-the-shelf program and modify it to better meet your
training requirements — saving you time and money!
New Off-the-Shelf
If you cannot find an appropriate off-the-shelf solution for your needs,
With Open Minds will collaborate with you to develop the right off-theshelf program for your team. You will have the opportunity to provide
direct input during the content development phase.


4

Each With Open Minds
off-the-shelf
program
comes
with
the
following:
• An LMS (SCORM 1.2), Web,
or CD-ROM ready program
•A
paper-based
backgrounder available as a
PDF file
• A customized user interface
and branding to match your
company or business unit
colours


Our Catalogue
Courses on PERSONAL DEVELOPMENT

*
*
*
*

Email Etiquette
Effective Communication
Presentation Skills
Social Etiquette
Business Etiquette
Fine Dining
Corporate Grooming
Giving and Receiving Feedback
Handling Difficult Conversations
Teleconferencing
Time Management
Art of Delegation
Assertive Communication
Negotiation Skills
Decision Making
Emotional Intelligence
Stress Management
Innovative Thinking (Creative Thinking)
6 Thinking Hats
Leading Effective Meetings
74
Managing Conflict
Dealing with Challenging Customer Interactions
Performance Under Pressure
Transaction Analysis

7
10
13
18
21
24
28
32
35
38
42
46
49
52
57
60
64
68
71
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Courses on THE LANGUAGE FACTORY
Introduction to Japanese

77

Courses on MANAGEMENT


80
83
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*

*

Team Building
Coaching
Leading Effective Teams

continued on next page
Content Outline available on request

5


Our Catalogue

(continued…)

Courses on COMPLIANCE
Fraud Awareness & Prevention
Preventing Sexual Harassment at Workplace
Environment, Health and Safety Awareness
Information Security Awareness

86
89
92
97

Courses on FINANCE
Commodities
Basics of Insurance

104
107

Courses on ENVIRONMENT HEALTH AND SAFETY (EHS)
Ergonomics

110

* Courses on THE SALES BRIEFCASE

Selling Skills
Advanced Sales Training
Negotiation Skills for Sales
Assertiveness Sales Skills
Closing Skills: “Confirming the Sale”
Cold Calling: “Effective Introductory” Calls
Consultative Selling
Customer Relationship Skills
Dealing with Challenging Customer Interactions
Mistakes: Eliminating 20 Mistakes Sales Pros Make
Sales Presentation Skills
Prospecting/Lead Generation
Overcoming Objections in Sales
Telemarketing/Telesales

*


6

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Content Outline available on request


PERSONAL DEVELOPMENT

Program Code: PD-EM0-1001
Number of Topics: 3 topics
Seat Time: 70 minutes
Treatment: Level: 2, Scenario
based
Audience: Executives/Manager

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COURSE FEATURES

E-Mail Etiquette

Content

In a rapidly shrinking, ever-inter-connected world, the e-mail
is taking over as the primary tool of communication and proof
of record. In such a scenario, can any professional take
chances by writing e-mails that are unclear, error-ridden, and
vague? Of course not!
But there is a large group out there who could do with a little
tightening of their e-mail writing skills. Zobble Solutions
Private Limited’s E-Mail Etiquette course aims to fill this
critical gap in the modern working professional’s skill set.
Our course covers everything – from the structure of an e-mail
to formatting an e-mail to writing e-mails that convey the
knowledge and professionalism of the sender. With the e-mail
becoming an integral part of everyone’s workday, we believe
that this E-Mail Etiquette course will help our audience
become better at communicating using the written word.

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Branding / Customization

8
Available on request


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E-Mail Etiquette
Course Outline
Module 1: Introduction to Basics of Email
 Importance of e-mails
 Basic structure of an e-mail
Module 2: Email Etiquette
 Writing an e-mail - best practices
 Etiquette for sending e-mails through mobile
phones

Module 3: Writing Effective E-Mails
 Setting the tone
 Structuring the mail message
 Responding to e-mails
 Replying to unpleasant e-mails
 Cultural sensitization
 Checklist before sending an e-mail


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based

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COURSE FEATURES


Content

The importance of communicating effectively one’s thoughts,
ideas, and suggestions has never been clearer in today’s ultracompetitive world. Between two persons at the same level of
skill, the person with the better communication skills will come
ahead every time, based on his/her ability to articulate
thoughts and opinions clearly.
Some people have this ability inherent in them. Most of us do
not. We see master communicators at work and are secretly
envious; we wonder if we ever will be able to put across a
point like that…
With an aim to bridge this requirement gap, Zobble Solutions
Private Limited has introduced its Effective Communication
course! Our aim here is simple –equip the course audience with
practical, easy-to-do, and effective steps towards better
communication skills.

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What this is NOT
This is NOT a language training course!
We do not believe that effective communication is the
preserve of the English language alone. Our course focuses on
language-independent skills. We have created this course in
English though, with English the dominant language in today’s
corporate workplace.


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Course Outline
Module 1: Basics of Communication
 Concept of communication – an introduction
 Communication approach – cause and effect
 Components of communication
 Context
 Body Language
 Interference
 Active Listening
 Process of Communication
 Types of Communication
 Written Communication
 Talking tips
 Concrete words, not abstract
 Use of jargon
 Moderate speed of speech
Module 2: Interpersonal Communication
 Interpersonal Skills
 Communicating with Peers
 Communicating with Superiors
 Communicating with Subordinates
 Influencing Skills
 Assertive Communications
 Probing Skills
 Communicate Responsibly with Ownership


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based

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COURSE FEATURES

Presentation Skills

Content

Have you ever been in the audience and admired the way in
which the speaker confidently holds forth on his or her topic?
Have you wondered if it would ever be possible for you to be
on that same stage, keeping the audience spell-bound with
your knowledge and poise?
Some people stride the stage and get their message across
easily. Most of us though, need some practical encouragement.
Zobble Solution Private Limited’s Presentation Skills course is
here to provide that!
This course gives you practical tips on how to put together a
successful presentation. It tells you what to do as well as what
not to do while presenting. As with any skill, all it needs for
you is to practice what you have learned.
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What this is NOT
Our focus in this learning program is NOT the Microsoft
PowerPoint presentation. Instead, we have focused on the
specific skills required by anyone who might come up in front
of an audience - how to connect with them and how to
communicate effectively with them.


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Presentation Skills
Course Outline
Module 1: Introduction to Presentations

Categories of Presentations
 Training Presentations
 Instructional Presentations
 Informative Presentation
 Types of Presentations
 Sales Presentations
 Presentations to Persuade
 Status Report Presentations
 Product Demonstration Presentations
 Business plan/Strategy Demonstrations
 Online Presentations
 Webinar
 Video conferencing
Module 2: Before the Presentation
 Scope of the presentation
 Defining the presentation audience
 Defining time period of the presentation
 Keeping tabs on presentation time


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Presentation Skills
Course Outline (continued)
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Realistic scope
Split presentation into sections
Do not rush
Avoid digressing
Take help
Practice the presentation
To-do list
Invitations and agenda
Check to ensure final version of the presentation
Projector testing
Setting up projector or the environment
Back-up plan (Worst case scenario)
Feedback form – designing and distributing
List of materials to be shared before and after the
presentation
Study material for additional reading

Module 3: The Presentation
 Structure the presentation

Beginning - Getting attention of audience
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Middle – Engaging the audience with the content

End – Engaging the audience in the summary and Q&A
session


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Presentation Skills
 Visual aids
 Tips for the beginning, middle, and end of a
presentation
 How to deal with Question and Answer (Q&A)
sessions
 Handling difficult questions
 Handling unpleasant questions
 Transitions while presenting
 Key parameters of slide presentations
Module 4: Presentation Best Practices
 Involving the audience
 Targeted questions
 Rhetorical questions
 Questions introducing a concept
 Question vis-à-vis Statement
 Recognition
 Non-verbal communication
 Hands
 Pointing
 Touching the face
 Folding arms
 Eye contact
 Gestures
 Posture
 Movement


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based

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COURSE FEATURES

Social Etiquette

Content

Your personal success depends largely on how you present and
behave yourself in the company of others. There are some
un-written rules to this - you might be aware of them but
often ignore them as being unnecessary or unimportant.
We could collectively call these rules ‘Social Etiquette’–the
very name of the product Zobble Solutions Private Limited is
proud to present!
With this course, we have aimed at giving you a helping hand
in understanding and implementing rules of etiquette in the
social sphere.

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Social Etiquette
Course Outline
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Playing the Host
Planning
Arranging venue, food and beverage
Making guest list and sending invitations
Dealing with a difficult guest
Receiving and giving a compliment
Being the Guest
Arrival at a party
Elevator etiquette
Getting in and out of the car
Entering a room, leaving a room
Restroom etiquette
Taboo topics (culture or religion specific topics)
Greeting and complimenting the host
Working the room
Working your way to the dinner table


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COURSE FEATURES

Business Etiquette

Content

In spite of putting your best at work, you may still feel you
are not getting the results you desire.
Success in the business world relies not only on skill but also
on the ability to behave in an acceptable manner in various
corporate settings. If you conduct yourself in the appropriate
way, you are sure to open new vistas that may have otherwise
been closed to you.
The Business Etiquette course will take you through various
segments of the corporate sphere and inform you as to what
to do and what not to.

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Business Etiquette
Course Outline
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Making Introductions
The act of introduction
Handshakes
Using titles
Personal space
Personal enquiries
Business Cards
Meeting Room Etiquette
Meeting timings
Agenda
Mobile phones at a meeting
Speaking at a meeting
Resolving conflicts
Signing off
Distance Interactions
Conference calls and use of speak phone
Video conferencing


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based

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COURSE FEATURES

Fine Dining

Content

The role of a successful professional does not stop at being
good at just your specific job at the workplace. To truly get
that well-rounded personality, you need to equip yourself with
a few other social skill sets.
One such skill set is that of fine dining. Zobble’s Fine Dining
course is for all those of us who might look at a formal dinner
table and wonder what all the forks and spoons and knives are
for…
If you want to give out that aura of polished elegance, the
Fine Dining course is a great place to start. Right from
understanding various items of tableware and silverware to
toasting and serving etiquette, this module will school you in
the intricacies of the formal dining experience.
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An important note! You will find that although we discuss the
finer aspects of dining in this course, most of the etiquette
tips are universal – whether you are in a Michelin star
restaurant or your neighborhood café.




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Fine Dining
Course Outline
Module 1: Arriving and getting seated
 Arriving on time
 Coat check
 Seating charts and other rules of seating
etiquette
 Rules of etiquette for using the napkin
Module 2 : Tableware & silverware
 Plates – types and functions
 Forks, knives, and spoons
 Glasses – types and functions
 Rules of etiquette for silverware & tableware
Module 3: Eating difficult foods and using specific
cutlery
 Sushi
 Crab
 Lobster
 Oysters
 Using chopsticks


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Fine Dining
Module 4: Toasting etiquette
 Etiquette rules for the “toaster”
 Etiquette rules for the “toastee”
Module 5: Dos and don’ts of dining
 Eating and drinking etiquette
 Eating common foods
Module 6: Ordering and passing dishes
 Etiquette rules for using the menu
 Etiquette rules for passing dishes
 Etiquette rules for getting refills
Module 7: Tipping Etiquette


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based


COURSE FEATURES

Corporate Grooming

Content

Have you been in a position where you have been embarrassed
by a colleague – a colleague who is otherwise extremely
competent but is notoriously lax when it comes to his dress
sense or personal hygiene? Chances are, you have. Or even
worse, maybe you were the cause of embarrassment!
At any rate, the above not-so-pleasant introduction was to
highlight the importance of personal grooming at the
workplace. As a work professional, you owe it to your
colleagues, clients, vendors… in fact anyone you might
interact with, to be well-groomed.
Zobble’s Corporate Grooming course will give you straight-up
tips on the dos and don’ts of dressing, accessories, and
personal hygiene. As a bonus, we have also included a section
on rules of casual style – for that last working day of the week
when you can let your hair down (an action that also has
rules)!

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Corporate Grooming
Course Outline
Module 1: Dressing
 Formal wear for men and women
 Shirts and tops
 Trousers and skirts
 Business suits
 Jackets, blazers, and tuxedos
 Semi-formal wear for men and women
 What is allowed
 Where to draw the line

Module 2: Accessories
 Shoes
 Sandals and pumps
 Socks
 Ties
 Belts
 Wallets
 Handkerchiefs
 Glasses
 Cuff links


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Corporate Grooming
Module 3: Hygiene
 Keeping clean

Soaps

Shower gels
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Hands

Feet

Hair
 Deodorants and colognes

Getting the right perfume
 Hygiene red alerts

Hair

Nails

Feet

Nasal hair

Elbows
Module 4: Casual Style
 Acceptable casual wear
 What’s not acceptable casual wear
 Rules of casual wear
 Casual no-nos


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based


COURSE FEATURES


Content

As part of an organization, your performance is critical to its
growth. But how?

The concept of feedback – both giving and receiving is key to
make those important improvements and adjustments to keep
an organization both nimble and forward-looking.

We, at Zobble Solutions Private Limited have created the
Giving and Receiving Feedback course to give you the best
opportunity for quality feedback. It will give you tips on how
to give specific, effective feedback. More importantly, it also
tells you how to effectively maximise feedback that you
receive. Remember, feedback is aimed at improvement – the
better equipped you are at both aspects of feedback, the
better placed you will be to map your own progress to the
organization’s.

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Course Outline
Module 1: Importance of feedback
Module 2: Giving feedback – best practices
 Focus on specific aspects
 Do not get personal
 Actionable feedback
 Ask permission
 Do not give advice
 Give timely feedback
 Consistency of feedback
Module 3: Receiving feedback – best practices
 Open to feedback
 Do not judge
 Appreciation
 Don’t be defensive
 Listen
 Cool down
Module 4: Giving feedback - difficult people


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COURSE FEATURES


Content

It is inevitable that in the course of our professional lives, we
come across colleagues (subordinates, peers, or superiors) who
are difficult to deal with. This type of co-worker typically
conforms to a few specific character traits – easily taking
offence at the slightest provocation, ignoring orders or
instructions, and a drag on morale.
What would you do in such a situation? Zobble Solutions
Private Limited’s Handling Difficult Conversation course gives
you the tips required to deal with such difficult conversations.
This course will give you tips on how to defuse difficult
situations that might arise in your day-to-day lives. The key
idea here is to ensure that such people, who are normally
productive and efficient, are able to do the tasks or jobs
assigned to them effectively; your knowledge of how to deal
with them effectively will ensure their productive
participation in achieving team and organizational goals.

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Course Outline
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Behavioural aspects of difficult people
Temporary and chronic difficult behaviour
Reasons to deal with difficult people
When to deal with difficult people
Importance of assertive behaviour
Tips to handle difficult people
Best practices of giving feedback to difficult people
Identifying different types of difficult people


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COURSE FEATURES

Teleconferencing

Content

A teleconference can simply be an audio conference on a
phone with friends to – depending on the equipment present –
a video conference among business associates across the globe.
The internet has made our world has smaller, communication
has become cheaper. Teleconferencing is often used by larger
businesses and almost always by MNCs. So do you wish to add
this valuable skill to your toolkit? Zobble’s Teleconferencing
course will help you do just that and much more, you’ll learn:
•Setting up an Audio/Video Teleconference
•Setting up at Home/Office
•Troubleshooting Issues
•Common Technical Jargon
And more by the end of this course, you will thoroughly
understand this new means of communication and enjoy using
it.

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Teleconferencing
Course Outline
Module 1: Introduction to Teleconferencing
 What is teleconferencing
 Types of teleconferencing
 Video conferencing (or web conference)
 The need for teleconferencing in present times
 Why teleconferencing is easy and convenient (and
free)
 Uses of teleconferencing
Module 2: How do you set up a teleconference
 How it works
 Minimum requirements to set up a phone/video
teleconference
Module 3: Teleconferencing
 Setting up a teleconference for an individual or
small-time company
How to start a teleconference
How to end a teleconference
 Setting up a teleconference using phone lines
(Company)
How to start a teleconference
How to end a teleconference
 Handling tricky situations


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Teleconferencing
Module 4: Video Teleconferencing
 Setting up a video teleconference (Individual)
How to start a video teleconference
How to end a video teleconference
 Setting up a video teleconference (Company)
How to start a video teleconference
How to end a video teleconference
 Other features of video teleconferencing
(eg. Chat, file sharing, and more)
 Handling tricky situations
Module 5: Video conference Etiquette
 Introduction (Consequences of being unaware of
etiquette)
 Before starting a teleconference (business)
 Informing clients/teams and setting up
 During a teleconference (business)
 Dos and Don'ts
 Ending the call (business)
Module 6: Vulnerabilities and Preventive Measures
 Changing configurations
 Encryption Setting and changing passwords
 Troubleshooting


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Program Code: PD-EML-1010
based
Audience: Executives - Ltd. All rights
© 2014 Zobble Solutions Pvt. Leadership reserved.

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COURSE FEATURES

Time Management

Content

Worried about how minutes turn to hours while browsing through
the internet or talking with colleagues? A week's deadline delayed
by almost a month; creating this empty feeling which eats into your
motivation as well as the faith you have in your skills. Why do you
think it happens?
Time is a fixed resource – we all get 24 hours a day. The reasons
why some get their tasks done while others end up rushing, boils
down to:
•Listing priorities correctly
•Setting realistic time-aware goals
•Avoiding procrastination
Time management is important in today’s competitive world.
Understanding this requirement, Zobble’s Time Management
course trains you in scheduling effectively, dealing with
distractions, implementing techniques for delegation, and much
more.

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Time Management
Course Outline
Module 1: Introduction
 How is your time management?
 Importance of time management
 Understand barriers to successful time management
 Self-test
 Daily activity log
Module 2: Goal setting
 Introduction
 Why Set Goals?
 Starting to Set Personal Goals
 S.M.A.R.T. goals (Specific, Measurable, Attainable, Realistic,
Timely)
 Backward Goal Setting
Module 3: Tools for Prioritization
 Important vs. Urgent
 Delegation
Module 4: Managing Interruptions
 Managing Interruptions
 Tips for managing interruptions


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Time Management
Module 5: Managing Procrastination
What is procrastination?
Causes of procrastination
Indicators of procrastination
Strategies for overcoming procrastination
Module 6: Scheduling




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COURSE FEATURES

Art of Delegation

Content

“Delegation” is quite a common term used in various professional
circles, but do most people really understand its meaning beyond
that of “assigning work”. Shoddy delegation skills will frustrate,
confuse, and demotivate employees and teams; wasting valuable
time, money, and resources for the company.
Going through the course, you will add an important tool to your
management arsenal by understanding—the Art of Delegation.
The course teaches you:
•How to delegate?
•What gets in the way of delegation?
•Why delegate?
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•Characteristics of effective delegators
•Knowing when to let go
And much more as you move along the module to understand what
makes an efficient delegator.




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Art of Delegation
Course Outline
Module 1: Introduction to Delegation
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What is delegation?
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Aspects of delegation
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Delegation benefits
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Characteristics of effective delegators

Delegation triangle
Module 2: The Delegation Process
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Five stages of delegation
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Why delegate?
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Approaches to delegation
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Sideways delegation
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Upward delegation
Module 3: Overcoming Delegation Problems
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Importance of clear communication
 What the task is
 Why you are delegating to them
 Where the task fits in the big picture
 When it must be completed
 What resources are available
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Levels of authority
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Monitoring progress
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What gets in the way of delegation?
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Do not over delegate


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COURSE FEATURES


Content

“Our lives begin to end the day we become silent about things
that matter” – Anonymous
From a very young age we have been told to only focus on our
core skill and assume that recognition will follow, while this
advice does hold true, it is not enough. In today’s highly
competitive world it is necessary to be able to state your needs
and bring your hard work to the attention of your superiors,
failure to do results in; resentment and reduced motivation.
Assertive communication lets you express your views as well as
hold your ground without appearing unnaturally aggressive.
Zobble’s Assertive Communication course will teach you all that
which is necessary to communicate assertively.
You will learn:
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•Elements of Assertive Behaviour
•Benefits of Being Assertive
•Different Types of Communication
•Conflict Resolution
And much more also, with the stimulated scenarios provided in
our course to test your understanding, we hope you will not have
to worry about being tongue-tied ever again.




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Course Outline
Module 1: Introduction to Communication
 Types of Communication
 Characteristics of Different Types of
Communication
Module 2: Assertive Communication
 Elements of Assertive Behaviour
 Difference Between Assertiveness and
Aggressiveness
 Benefits of Being Assertive
 When Does Assertiveness Not Work?
 Learning Assertive Behaviour
 Barriers to Assertive Communication
 Bringing Assertiveness in the Profession
 Various Techniques for Conflict Resolution
 Techniques for Assertive Communication


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Program Code: PD-0M0-1013
based
Audience: Manager

52


COURSE FEATURES

Negotiation Skills

Content

Whether it is getting money, time, cooperation, or
commitment, negotiation skills are necessary if you wish
to avoid heated arguments and lessen resentments. We
all have needs and wants; negotiation helps you resolve
the conflicts that arise due to these wants. It helps you
to create a compromise that will benefit both parties
essentially creating “win-win” situations.
Zobble’s Negotiation Skills will teach you:
•Creating Desire
•Adopting the Correct Attitude
•Cause of Objections
•Negotiation styles
•Getting agreement

Technology

And a wide range of other topics to give you an edge to
turn a hesitant “Yes” to a confident one.




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Negotiation Skills
Course Outline
Module 1: Introduction to Negotiation
 What is negotiation?
 Why negotiate?
 Stages of negotiation
 Preparation
 Discussion
 Clarifying Goals
 Negotiate for a win-win outcome
 Agreement
 Implementing a course of action
Module 2: Before Negotiations Begin
 Plan and prepare for negotiations
 Understand any objections raised
 Identifying the root of the objection
 Failure to create desire
 Failure to be perceived as an expert
 Adopt the correct attitude


54


Negotiation Skills
Module 3: Guidelines for Successful Negotiations
 Negotiating styles
 Personal power and how to increase it
 Demonstrate respect
 Reaffirm your statement
 Define the problem
 Collaborate
Module 4: Strategies for Overcoming Objections
 Get to it first
 Silence is golden
 Thank them
 Empathise
 Overcoming common objections
 Fear of change
 Timing
 Need for other input
 Personal politics


55


Negotiation Skills
Module 5: Strategies for Getting to Agreement
 Positional negotiators
 Attacking their own position
 Attacking your ideas
 Attacking you
 Using a third party
 Changing the paradigm
 Closing stages of negotiation
Module 6: After the negotiation
 When agreement is reached
 When no agreement is reached
 Alternatives
 Making your agreement last
 Preparing a personal action plan


56



based
Audience: Manager

57


COURSE FEATURES

Decision Making

Content

Taking quick decisions shows bold character, taking
effective decisions shows foresight, which is a skill good
leaders possess. In any workplace, the ability to take
good decisions is crucial. Good decisions are guided by
context, defined principles, clear objectives, and
understanding options.
Zobble’s Decision Making course will teach you:
•Components Aiding Decision-Making
•Looking/Evaluating Alternatives
•Making Tough Decisions
•Getting Used to Risk and Uncertainty
•And more
By the end of this course you will learn various methods
and gain insights which will enhance your decision
making process. So get the decisive edge, and have full
faith in your decisions for now on.

Technology




58


Decision Making
Course Outline
 What is decision making?
 Effective decision making
Module 2: Stages of decision making
 Listing possible solutions
 Setting a time scale and deciding responsibility
 Information gathering
 Weighing the risks
 Deciding what is important
 Weighing up the pros and cons
 Making the decision


59



based
Audience: Manager

60


COURSE FEATURES


Content

Having trouble keeping unwarranted bursts of anger in check?
Count to ten!
Do you get this crippling sense of fear when you make mistakes
at your office? Remember that “your mistake is not your
identity” and tell yourself “I made an honest mistake, I can fix
it“.
A good understanding of EI (emotional intelligence) is
necessary to be more successful, healthier, and happier.
Zobble’s Emotional Intelligence course will teach you:
•Understanding that Emotions can Incapacitate You
•Your Emotional Triggers
•Root-Cause Feeding Unhealthy Emotions
•Increasing Self-Awareness
•Predicting Your Emotional Responses
•Social Awareness
•And more

Technology

By the end of this detailed course you will be able to manage
your own emotions as well as be aware the emotions –and act
accordingly– of the people around you.



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Course Outline
Module 1: Overview of Emotional Intelligence
 Theories of multiple intelligences
 Importance of emotions
 Emotions and the brain
Module 2: Why Emotional Intelligence Matters?
 Value of optimism
 Cost-savings from emotional intelligence
 Emotionally intelligent leaders
 Emotional intelligence and safer, happier workplaces
Module 3: Self-Awareness
 Emotional self-awareness
 Increasing self-awareness
 Accurate self-assessment
 What self-assessment involves
 Forecasting your feelings
 Self confidence
Module 4: Self-Management
 Self-control
 Reflection
 Reframing
 Rehearsal


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





Trustworthiness
Conscientiousness
Adaptability
Achievement Orientation
Initiative

Module 5: Social Awareness
 Empathy
 Awareness and acknowledgement
 Sensitivity
 Organizational awareness
 Service orientation
Module 6: Social Skills
 Influence
 Leadership
 Developing others
 Communication
 Change catalyst
 Building bonds
 Teamwork and collaboration




based

64


Stress Management

COURSE FEATURES
Content

Stress is inevitable…might as well get used to it, right? Not
exactly, your brain is hardwired to set off a rush of hormones the
second it feels threatened immediately or in the near future, but
constantly being in this heightened state is harmful, the harm is
similar to being told to sprint 100 m every day. Just like physical
exertion, mental stress is harmful if it occurs persistently beyond
your capacity to cope.
Zobble Solutions Private Limited’s Stress Management course
intends to teach you just that; to cope with the inevitable stress
that comes everyday in your personal and professional life.
You will learn to:
•Identify Types of Stress
•Warning Signs of Excessive Stress
•Methods for Reducing Stress
•And Much More

Technology

Also included are further tips for employers and supervisors. Take
control of your life. Good Luck!





Stress Management
Course Outline
 Why people experience stress
 Learning to manage job stress
Module 2: Types and Cause of Stress
 Process of stress
 Hierarchy of needs
Physiological needs
Safety needs
Belonging needs
Ego-status
Self-actualisation
 Types of organisational stress
 Personal sources of stress
Module 3: Impacts of Stress
 Levels of stress
 Acute stress
 Episodic acute stress
 Chronic stress
 Warning signs of excessive stress at work
 How you currently cope with stress



Stress Management
Module 4: Self Care Methods for Reducing Stress
 Exercise
 Healthy eating
 Plan for success
 Get plenty of sleep
 Changing your focus
 Plan for relaxation
Module 5: Further Methods for Reducing Stress
 Reducing stress through time management
 Improving emotional intelligence to reduce stress
 Additional tips for employees
 Additional tips for employers and supervisors




based

68


COURSE FEATURES

Innovative Thinking

Content

Edward de Bono has rightly said “Creative thinking is not a
talent; it is a skill that can be learnt”.
Innovative Thinking is the process of generating new & useful
ideas to solve existing problems. It empowers people by adding
strength to their natural abilities which improves teamwork,
productivity and where appropriate profits.
Zobble’s Innovative Thinking course offers many practical
methods to stir the gray cells in your brain in the right direction.
Here you will learn how to break limitations in one’s thinking,
master new techniques that will help create innovative ideas as
well as learn how to choose the best idea out of many and
develop plans for its presentation and
implementation. Developing original ideas isn’t dependent only
on one’s ability but, it’s also important to acquire techniques to
develop new ideas.
Our course will teach you to:
•Cultivate Creative Thinking
•Understanding What is Innovative Thinking
•Methods like Reverse Brainstorming, Multi-Screen Thinking

Technology

And much more, so think creatively, think innovatively…!!



69


Innovative Thinking
Course Outline
 What is Innovative Thinking?
Module 2: Thinking techniques
 Mind Mapping
 Brainstorming
 Reverse Brainstorming
 Attribute Listing
 Assumption Busting
 Multi-Screen Thinking
 Role Playing
Module 3: Conclusion
 Cultivating Innovative Thinking Everyday


70



based
Audience: Manager

71


COURSE FEATURES

6 Thinking Hats

Content

As we know thinking is a mental process which enables
us to make sense of, interpret, represent the
environment we live in, and to make predictions about
that environment.
•What
•What
•What
•What
•What
•What

is Blue Hat thinking?
is White Hat thinking?
is Red Hat thinking?
is Yellow Hat thinking?
is Green Hat thinking?
is Black Hat thinking?

'6 Thinking Hats' is an important and powerful technique
used to look at decisions from a number of important
perspectives. This enables you to move outside your
habitual thinking style, and helps you to get a more
rounded view of a situation.

Technology




72


6 Thinking Hats
Course Outline
 What is parallel thinking?
 Concept of Six Hats
 Significance of the Hat Colours
 General Hat Issues
 Benefits of Six Thinking Hats
 Using the Six Hats
Module 2: The Six Hats
 Blue Hat Thinking
 White Hat Thinking
 Red Hat Thinking
 Yellow Hat Thinking
 Green Hat Thinking
 Black Hat Thinking
Module 3: Creative Problem Solving
 Traditional CPS
 Common Idea-Finding Methods
 Six Hats and Problem Solving
Module 4: Check Your Understanding
 Identify the Type of Hat in Conversations
 Identify the Responses According to Different
Hats


73




74


COURSE FEATURES


Content

Leading a meeting effectively doesn’t only involve
managing the proceedings, it is a complete procedure that
begins from planning. Error at any stage of planning,
execution or conclusion of the meeting, will prevent from
achieving the desired outcome.
In today’s corporate environment, where major business
resolutions and conclusions are achieved in a meeting or
brainstorming session, it is highly crucial to pay closer
attention to all the stages to meeting, from planning to
execution.
Our course on Leading Effective Meetings will teach you to:
• Plan the meeting
• Execute the meeting effectively
• Manage difficult people in the meeting

Technology

After this course, you will be able to lead meetings
effectively and gain the desired outcome.




75


Course Outline
Module 1: Course Introduction
Module 2: Pre-meeting preparations
 Identify purpose and set goals
 Create an agenda
 Set sequence of meeting activities
 Decide meeting time
 Determine the list of attendees and their roles
 Send out the agenda/notify the attendees
 Circulate information and details in advance
 Arrange meeting room/conference room
 Make all the necessary arrangements
 Prepare presentations
Module 3: Points to remember during a meeting
 Commence on time
 Beginning the right way
 Ensure a quorum
 Move ahead as per the agenda
 Keep discussion focused
 Encourage participation
Module 4: Types/nature of difficult situations
 Losing track
 Dominant people
 Arguments
 Disruptive behaviour from an attendee


76


Module 5: Managing differences/Handling conflicts
 Focus attention on conflicting ideas
 Define common ground
 Separate points of disagreement
 Suggest alternatives
 Schedule separate meeting if required
 Stay calm and refer to ground rules
Module 6: Concluding a meeting effectively
 Help group arrive at a decision
 Summarize decision
 Decide the action plan
 Compare accomplishments with desired outcomes
and identify in case of any unfinished discussion
 Draft agenda for next meeting(s)
 Evaluate the meeting
Module 7: Actions to be taken after the meeting
 Distribute minutes
 File meeting documents
 Check for action/follow up


77


THE LANGUAGE FACTORY


78

Program Code: LT-EM0-1001
based


COURSE FEATURES


Content

Zobble Solutions Private Limited is proud to introduce
its first language course, Introduction to Japanese!
Right from the busy business professional who is on a
long deputation in Japan to anyone with a genuine
interest to learn Japanese, this course is designed as a
kick start in learning the Japanese language.
To this end, this course on the basics of the Japanese
language familiarizes the learner with all the terms,
phrases, sentences, and questions that could help
him/her communicate effectively in the language.
We have aimed to cover all the various common
situations, places, and conversations that is part of
using any language. So, the next time a Japanese friend
or colleague calls you from Tokyo, you can surprise them
by replying in their own language!

Technology

Our goal is to give you enough confidence to use the
language– which is the best test of how effective this
program is.



79


Course Outline
Module 1: Basic Japanese Terms
 Greetings & Other Introductory Terms
 Numbers
 Days & Months
Module 2: Your Immediate Surroundings
 Household items
 Things around town
 Things around the office
Module 3: Basic Conversations
 Sentence structure & elements
 Self introduction
 Paying compliments
Module 4: Travel & Directions
Module 5: At a Restaurant
Module 6: Visiting the Doctor
Module 7: Shopping
Module 8: Using the Telephone
Module 9: At the Office



MANAGEMENT

Program Code: MA-0M0-1001
based
Audience: Manager

81


MANAGEMENT
COURSE FEATURES

Team Building

Content

Team building is a continuous process that helps workgroups
evolve into a cohesive unit. Without it, you would limit yourself
and your team. Team members not only share expectations for
accomplishing group tasks, but trust and support one another
and respect one another's individual differences. Team building
takes a group and turns it into a team.
Zobble’s Team Building course will teach you
•What is Team Building?
•Why Team Building Essential?
•Team Building Strategies
After this course your improved team-building skills will help you
be able to unite employees around a common goal and generate
greater productivity.

Technology




82


MANAGEMENT
Team Building
Course Outline
 Definition of team building
 Why team building essential
Module 2: Team Building Strategies
 Clarity of expectations
 Understand the context of situations
 Always be committed
 Encourage your team
 Clarity in communication
 Respect your team


83


MANAGEMENT


84


MANAGEMENT
COURSE FEATURES

Coaching

Content

Managers often need to train their team members; either to
teach them new skills or to help them do things better. Zobble’s
Coaching course illustrates how one can go about coaching
someone, the common problems faced, and how to avoid them.
After this course your improved coaching skills will help you be
able to help your team members learn new skills and methods of
handling their tasks, and thereby generate greater productivity.

Technology




85


MANAGEMENT
Coaching
Course Outline
Module 1: What is coaching
Introduction
Scenario
Module 2: Benefits of Coaching
Module 3: Whom to coach and when to coach
Identifying Coaching Opportunities
Listen for signals
Module 4: Traits of an effective coach
Roles a coach can play
Leadership styles
Listening and interpreting accurately
Situational leadership: Blanchard model
Evaluate your coaching skills: Worksheet
Module 5: How to Coach
Coaching strategies: Directive vs Supportive
Understanding perspective
Asking powerful questions
Playing to employee strengths
 Learn what motivates employees
 The four development levels
 Learning styles
 Identifying correct coaching approach: Skill Will
Matrix


86


MANAGEMENT
Coaching
Module 6: Four steps of the Coaching process
Preparation

Observe a potential coachee

Estimate the probability of improvement

Ask the employee to prepare for coaching
Discussion of skills and performance

Use of communication skills

Create atmosphere of trust

Identify problems and gaps

Agree on gaols

Create an action plan
Ongoing dialogue

Check your coachee's progress

Refine your approach

Blend inquiry with advocacy
Follow up
Module 7: The GROW Model
Importance of a model in coaching
What is the Grow model
Using the Grow model

Goals

Reality

Obstacles and Options

Will/Way Forward
Module 8: Feedback in coaching
Module 9: How not to coach


87


COMPLIANCE

Program Code: CO-EM0-1001
based

88


COMPLIANCE
COURSE FEATURES


Content

Banking Fraud is an incessant problem in today’s world. Even
with improved security measures, such scams make their way
to newspaper headlines every other day.
One major factor that aids fraudsters is the lack of
awareness regarding these frauds. Most people are
unsuspecting and do not realise the extent to which conartists can go to get what they desire. But now, with Zobble
Solutions Private Limited’s Fraud Awareness and Prevention
course, you can learn about exactly that!
This course demonstrates the typical methods employed by
fraudsters to trick people and also advises how to safeguard
against such attempts. Be in charge of your accounts and
never fall prey to frauds!
Technology




89


COMPLIANCE
Course Outline
 Dangers of fraudulent emails.
 Importance of scanning documents for forgery.
 Consequences of keeping signed cheques carelessly.
 Need for proper surveillance at ATMs.
 Threats arising from improper signature verification.



COMPLIANCE

based

91


COMPLIANCE

COURSE FEATURES
Content

For an organization to ensure safe and respectful
working environment, it is very important to prevent
sexual harassment at workplace.
In order to achieve this, an organisation needs to adopt
and enforce a clear sexual harassment policy. Train the
employees to recognize and prevent workplace
harassment and discrimination. Also, it is essential to
pass on the awareness throughout the organisation
hierarchy.
Our course on Sexual Harassment and Prevention at
workplace will help you make your employees aware
about what all can be considered as sexual harassment
and how they can protest and fight against it by
reporting the harassment allegations. It will help you
have a safe and sound, harassment free working
environment.

Technology




92


COMPLIANCE
Course Outline
Module1: Recognise Sexual Harassment
 What is sexual Harassment?
 The behaviours that constitute to sexual
harassment
 The Quick 5 Tool to recognise Sexual Harassment
 The complainant and the harasser
 Effects of Sexual Harassment on an individual
 Effects of Sexual Harassment on the organization
Module 2: Do not tolerate and report the right way
 Object Sexual Harassment
 Report and Address Sexual Harassment
 Importance of Reporting
 Role of Internal Complaints Committee
 Investigation and Redressal process
 What is Settlement
 Role of the Witness
 The responsibility of an employee



COMPLIANCE

based

94


COMPLIANCE

COURSE FEATURES
Content

Every one of us is entitled to work in an environment where
risks to our health and safety are properly controlled.
Zobble’s Employee Health Safety Awareness course aims to
provide you with a basic knowledge of health and safety at
your work site. This course will benefit you with the increased
knowledge to work safely, as well as assess and deal with
unsafe working environments. It also fulfils the organization's
legal duty to provide you information, instruction, and
training. This course is intended to help you raise awareness in
areas such as:
•Environmental Hazard Management
•Physical Hazards
•Easy Access to the Safety Equipments
•Emergency Preparedness
•Evacuation Protocols

This course will help you to promote interest, increase safety
awareness, and gain acceptance of safe work practices. So,
what are you waiting for? Prepare your mind to have an
attitude to work safely.

Technology




95


COMPLIANCE
Course Outline
Module 1: Environmental Hazard Management
 Air Emissions and Ambient Air Quality
 Energy Conservation
 Wastewater and Ambient Water Quality
 Water Conservation
 Hazardous Materials Management
 Waste Management
 Noise Management
 Contaminated Land and Remediation
 Releases to water and land
 Use of raw materials and natural resources
 Energy emitted, heat/radiation/vibration
Module 2: Occupational Health and Safety
 Physical Hazards
 Chemical Hazards
 Biological Hazards
 Radiological Hazards
Module 3: Personal Protective Equipment (PPE)
 Eye Protection
 Hand Protection
 Protective Clothing
 Hearing Protection
 Foot Protection
 Fall Protection
 Easy access to safety equipment


96


COMPLIANCE
Module 4: Health and Safety
 Transport of Hazardous Materials
 Hazard Anticipation and Reporting
 Use of correct equipment
 Disease Prevention
 Fire Safety
 Traffic Safety
 Electrical Safety
Module 5: Emergency Preparedness and Response
 Evacuation protocols and Spill Response
 Evacuation Maps
 Signage (Hazards and Emergencies)
 First Aid Kits
 Fire Extinguisher
 Power outage procedures
 Incident reporting
Module 6: Laboratory Safety
 Precautions and best practices
 Lab Optimization and Design Process
 Working Alone
 Phones in Labs
 Unattended Operations
 Access to Laboratories (Visitors, Children, pets)



COMPLIANCE
Module 7: Transport And Storage
 Chemical Labeling
 Non-Original Containers
 Labeling Requirements
 Transporting Chemicals
 Precautionary Measures
 Vehicular Transport
Module 8: Ergonomics
 Workspace design as per natural orientation
 Keep critical controls and field instruments
within eyesight
 Place labels horizontally to make them easier to
read
 Best practices for sitting and manual handling



COMPLIANCE

based

99


COMPLIANCE
COURSE FEATURES


Content

‘Information Security’ is the practice of protecting information
from unauthorized access, use, distribution, and destruction.
Awareness about information security is a necessity for any
business to flourish and profit. With softwares regularly evolving,
upgrading alone is no guaranteed safeguard against data theft.
Loss of your precious data whether your clientele list or personal
information can result from your ignorance… just like you would
be cautious of evil looking salesmen knocking at your door the
same caution needs to apply to your digital data.
Zobble Solutions Private Limited’s Information Security
Awareness modules do just that, our detailed and intensive
lessons cover:
•Malware
•Net Use protocols for PC and Mobiles
•Creating Backups
•Email Security
•Access Control to Tech Assets
•Social Media

Technology

As well as lessons to protect your data in the real world from
prying eyes and shoulder surfing.




100


COMPLIANCE
Course Outline
Module 1: Introduction to Information Security
Importance of information
Types of information
Importance of user training and awareness
Role of employees in information security
Responsibilities of employees towards information
security
Module 2: Access Control
Importance of Access Control
Access rights and physical access control
Piggybacking and Tailgating
Visitor Escorts
Module 3: Password
Tips for setting a strong password
Do’s and Don’ts for keeping passwords secure
Some disagreeable practices


101


COMPLIANCE
Module 4: Clear Desk Policy
 The right and wrong actions regarding Clear Desk
Policy
 The consequences of not following Clear Desk
Policy
 Theft of data and information
 Risks of not following Clear Desk Policy
 Consequences of non-compliance to the Clear
Desk Policy
Module 5: Clear Screen Policy
 Clear Screen Policy- Right actions & wrong
actions
 Consequence of not abiding the 'Clear Screen
Policy'
 Risks associated with not following the Clear
Screen Policy
 Consequences of non-compliance to the Clear
Screen Policy
Module 6: Secure Disposal
 Consequences of not disposing securely
 Correct procedure for disposal
 Disposing of Paper Information
 Disposing of Electronic Information
 Disposal of Software or Hardware Assets by
authorized personnel only


102


COMPLIANCE
Module 7: Social Engineering
 Social engineering fraud
 Types of Social Engineering
 Social Engineering- Do’s and Don’ts
 Social Engineering awareness
Module 8: Shoulder Surfing and Eavesdropping
 The evils of Shoulder Surfing
 Where Shoulder Surfing can occur
 How eavesdropping can occur
 Guidelines for preventing Shoulder Surfing
Module 9: Internet Usage
 Results of internet misuse
 Guidelines for internet usage
 Guidelines for sharing information via internet
 Internet usage policy for download and upload
 Safe usage of internet on mobile phones
Module 10: IT/Company Assets
 Threat to IT assets
 Usage of handheld devices
 Loss Prevention Guidelines
 Guidelines for loss or theft of laptops


103


COMPLIANCE
Module 11: Piracy and Copyright
 Intellectual Property Rights and Copyright
 Piracy
 Objectionable material that should not be
accessed
Module 12: Email Security
 Phishing Scams
 Chain mails
 Usage of email communication
 Email etiquette
 Rules for usage of official email
 Ensuring email security
Module 13: Social Media
 Consequences of posting personal or confidential
information
 How do social media crimes occur
 How to use social media safely
Module 14: Mobile Phone Usage and protecting
portables
 Importance of information security via mobile
phones
 Safe usage of internet on Mobile- Dos and Don'ts
 Bluetooth related security
 Mobile wireless networks (Wi-Fi)


104


COMPLIANCE
 Suggestions for protecting portables
 Password protecting the mobile phones
 Importance of back-ups
Module 15: Malware
 What is a Malware
 Types of malware
 Prevention of malware
 How malware spreads and affects the system
 Steps to be taken when the system is infected by
Malware Defense against virus infection
Module 16: Incident Reporting
 What is an incident
 Your responsibility of reporting incidents
 How to report and whom to report to


105


FINANCE

Program Code: FI-EM0-1001
based

106


FINANCE
Commodities
Commodities are raw substances—the coffee beans in
your coffee, the gold in your ornaments, the food you
consume, or the petrol in your car. Commodities are
always in demand, they power the world’s economy and
also our basic needs i.e. food, clothing, and shelter
making them a good investment for investors. Are you
curious to know more?
Zobble’s Commodities course explains:
•Characteristics of Commodities
•Types of Commodities
•Difference between Fungibility & Liquidity
And much more, so if you are an investor looking to
know more about commodities and their importance
before you invest in them, then our course will help
you.


107


FINANCE
COURSE FEATURES

Commodities

Content

Course Outline
 What is a commodity
Module 2: Characteristics
 Features of a commodity
 Fungibility
 Derivatives
 Economic Costs
 Tradability
 Deliverability
 Liquidity
Technology

Module 3: Types of commodity
 Soft commodity
 Hard commodity
 List of traded commodity




108


FINANCE

Program Code: FI-EM0-1002
based

109


FINANCE
COURSE FEATURES

Basics of Insurance

Content

Insurance is a great way of combating or managing risks
that you face in life.
However, a lot of people are unaware or misinformed
about the benefits of insurance. Zobble Solutions
Private Limited’s Basics of Insurance course is here to
teach the need for insurance and how insurance
evolved!
This course explains the concept of risk and how
insurance can help to mitigate them. This is done
through an illustrated example.

Technology




110


FINANCE
Basics of Insurance
Course Outline




Evolution of insurance
Importance of insurance
Basic concepts of insurance



ENVIRONMENT HEALTH & SAFETY

Program Code: EHS-EM0-1001
based

112

(EHS)



(EHS)
COURSE FEATURES

Ergonomics

Content

Improvement in technology has led to an easier lifestyle
in which we do irregular and limited physical activity.
This kind of lifestyle is riskier for our health. A
sedentary lifestyle can contribute to or be a risk factor
for chronic diseases like diabetes, obesity, high blood
pressure, depression, cardiovascular diseases, anxiety,
and much more.
If your job demands more than 5 hours of sitting, you
need to ensure that your work environment is
comfortable for you i.e. the chair, the work station,
lighting etc.
Zobble’s course on Ergonomics guides you to maintain
your health at your workplace and helps reduce
absenteeism. This course will teach you:
•Quick stretching techniques to use at your desk
•Preventing MSD (Musculoskeletal Disorders)
•Quick tips on positioning your workstation
By the end of this course you will leave your worries
about backache, behind. So be ready to have an
ergonomic session!

Technology




113


Ergonomics
Course Outline
Module 1: Overview
 Importance of Health and Safety for Employees
Module 2: Ergonomics at the Workplace
 Introduction to Workplace Ergonomics
 Factors Affecting Workstation Ergonomics
 Identifying Risk Factors
 Implementing Workstation Ergonomics
 Organizational Ergonomics
 Cognitive Ergonomics
 Environmental Ergonomics
Module 3: Musculoskeletal Disorders (MSDs)
 Introduction
 Types of MSDs
 Taking Preventive Steps


114

(EHS)


Contact Us
Should you need more information about our services
and offerings, don’t hesitate to contact us at...
Zobble Solutions Pvt. Ltd.
301, Almar Arcade, Fr. Justin D’Souza Rd.,
Orlem, Malad(W), Mumbai – 400 064, India
Phone: +91 22 30504215
Mobile: +91 9769978844 / +91 9987317744
Web: www.withopenminds.com
E-mail: inquiry@withopenminds.com

www.withopenminds.com

Version 15 | 14 January, 2014


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