Omni HR Consulting Brochure

“ Creating standards others are drawn to”

INDEX
Content
1. About us
2. What we do
3. What we offer
4. Education, Training and Development programs
5. Administration and Business Management programs
6. Contact Centre Development programs
7. Leadership Development programs
8. Personal Development programs
9. Frequently asked questions

ABOUT US
Message from the Managing Director
Thank you for taking the time to get to know Omni HR Consulting. Your interest in what we do and
how we do it is appreciated.
Omni was founded in 2009 with a clear directive to provide business and people development solutions
by means of various training and consulting services. Our intent is simple; to remain a market leader
through developing our strengths and achievements without compromising the principles that our
business has been built on.
Omni’s underlying philosophy to continuous success is that we are driven by the relationships we
have with our customers, learners, suppliers and employees (“our people”). Our commitment to “our
people” knows few boundaries and you will find the Omni team to be trustworthy and reliable, and
that we conduct ourselves in a manner that reflects the professionalism of our Omni Brand.
We are looking at the future with optimism, and we are ready to create the best possible opportunities
through our exceptional people, our high quality standards and our excellent customer relations. We
hold dear the future hopes and aspirations of the people who have been entrusted to us, their business
and organisational development needs.
We would like to take this opportunity to thank our valued customers whose confidence in us inspires
us to extend our services through enhancing our offerings and always aiming to exceed expectations
to the benefit of all parties. And to those of you, who are our potential customers of the future, we pride
ourselves that we have the ability to find the right solutions for our customers and we would welcome
an opportunity to engage with you.
Yours Sincerely
Lize Moldenhauer
Managing Director/Principal
1

WHATWE DO
Omni HR Consulting provides business and people development solutions through training and
consulting services.
Our primary focus is to provide our customers with innovative, relevant and industry-related
training and development solutions which will meet their skills development needs. Our credibility
is based on the fact that we operate within the framework of the Sector Education and Training
Authority (SETA) landscape.
Omni is a Registered and Accredited training provider and assessment centre with the following
quality assurance bodies:
• Services SETA
• Education Training and Development Practices (ETDP) SETA
• Local Government (LG) SETA
• Department of Higher Education and Training (DHET)
Another key focus for Omni relates to our consulting services, which is based on understanding
the key drivers of our customers business. We are able to craft a customised solution to address
performance gaps based on our unique value proposition:
• Make it convenient: a seamless and hassle-free approach and implementation of our services.
• Make it comfortable: ensure we maintain our compliance and necessary statutory requirements.
• Make is consistent: we become an extension of our customers’business.
• Make it customised: ensure alignment with the strategic goals and priorities of our customers.
Omni is a Level 1 Broad-Based Black Economic Empowerment organisation, when engaging with
us through either our training and development solutions or consulting services, our clients are
able to recognise 135% of their skills development spend in terms of BB-BEE.
2

WHATWE OFFER
Training and Development
Our training and development solutions are centred around five categories:
• Administration and Business Management Programmes
• Contact Centre Development Programmes
• Education, Training and Development Programmes
• Leadership Development Programs
• Personal Development Programs
Solutions within each of these segments may be required to meet an immediate need or form part
of a strategic plan for skills development within the business; therefore we are able to offer:
• Just-in-Time (“off-the-shelf”) training and development solutions
• Customised learning material or learning mediums
• SETA Accredited Qualifications, Skills programmes or Learning programmes
• Recognition of Prior Learning (RPL) programmes
For more information on the various learning solutions for each category, please refer to the next
section of this brochure or for a detailed catalogue page refer to our website.
Consulting Services
Our consulting solutions range from:
• Training Needs Analysis
• Alignment of training requirements to registered Skills Programmes, Learning Programmes or
Qualifications on the National Qualification Framework (NQF)
• Implementation and Project Management of Learnerships
• Design and Development of Intellectual Property;
~ Learning material and resources
~ Assessment Tools
• Skills Development Facilitator services
• Accreditation, Assessment Centre and RPL Services
• Designing Performance Management systems
• Assessment and Moderation Services
• Development of Competency Frameworks
Our consulting services may be combined with our training and development solutions to result
in a holistic skills development initiative or be utilised separately.
3

EDUCATION,TRAINING AND DEVELOPMENT PROGRAMMES
4

SETA ACCREDITED QUALIFICATIONS
Qualification Title
ND: Occupationally Directed
Education, Training and Development
Practices
ID 50333: Occupationally Directed
Education, Training and
Development Practices
NC: Occupationally Directed
Education, Training and Development
Practices
Articulation Options
NQF
Level
SAQA ID
number
50334
50333
5
5
YES
YES NO
RPL
Option
OTHER LEARNING SOLUTIONS
Learning Solution Title
Learning
Solution
Type
SETA
Accredited
RPL
Option Articulation Options
Assessor Training
Skills Programme
(SP)
YES YES
ID 50333 + ID 50334: Occupationally
Directed Education, Training and
Assessment Tool Design
Skills Programme
(SP)
YES YES
Coaching and mentoring
learners in the workplace
Skills Programme
(SP)
YES YES
Design and Development
of Learning Material
Skills Programme
(SP)
YES YES
Facilitate Learning
Skills Programme
(SP)
YES YES
Moderator Training
Skills Programme
(SP)
YES YES
Skills Development
Facilitator
Skills Programme
(SP)
YES YES
5

ADMINISTRATION AND BUSINESS MANAGEMENT PROGRAMMES
6

Qualification
Title
SAQA ID
number
NQF
Level
RPL
ND: Generic Management ID 59201 5 YES NO
FETC: General Management
ID 57712
LP 74630
4 YES ID 59201: Generic Management
FETC: Administration Management
ID 57712
LP 58344
NC: Management ID 83946 3 YES
ID 57712 LP 58344: Administration
Management
ID 57712 LP 74630: General Management
NC: Business Administration ID 23833 2 YES n/a
NC: New Venture Creation ID 49648 2 YES n/a
NC: Environmental Practices ID 49605 2 YES n/a
NC: Environmental Practises ID 49552 1 YES ID 49605: Environmental Practices
Learning Solution
Title
Learning Solution
Type
SETA
Accredited
RPL
Planning as a management
function
Learning
Programme (LP)
YES YES
ID 57712 LP 58344: Administra-
tion Management
ID 57712 LP 74630: General
Management
Organising as a management
function
Learning
Programme (LP)
YES YES
Leading as a management
function
Learning
Programme (LP)
YES YES
Controlling as a management
function
Learning
Programme (LP)
YES YES
My organisation and the
business environment
Learning
Programme (LP)
YES YES
ID 23833: Business
Administration Services
Managing self to serve others
Learning
Programme (LP)
YES YES
ID 23833: Business
Information systems basics
Learning
Programme (LP)
YES YES
ID 23833: Business
New Venture Marketing
Training
Workshop (TW)
NO n/a ID 49648: New Venture Creation
Business Finance for non-
financial managers
Training
Workshop (TW)
Business Plan writing
Training
Workshop (TW)
7

CONTACT CENTRE DEVELOPMENT PROGRAMS
8

Learning Solution
Title
Learning Solution
Type
SETA
Accredited
RPL
Customer Experience
Management
Learning
Programme (LP)
YES YES
ID 71489: Contact Centre
Operations
Managing Contact Centre
Sales
Learning
Programme (LP)
YES YES
Operations
Service Level Management
Learning
Programme (LP)
YES YES
Operations
Coaching and Performance
Management
Learning
Programme (LP)
YES YES
Operations
Team Intelligence
Learning
Programme (LP)
YES YES
ID 80566: Contact Centre and
Business Process Outsourcing
Communication Intelligence
Learning
Programme (LP)
YES YES
Processing Intelligence
Learning
Programme (LP)
YES YES
Debt Collection Intelligence
Learning
Programme (LP)
YES YES
Business Conduct
Intelligence
Learning
Programme (LP)
YES YES
Living the Contact Centre
Culture
Learning
Programme (LP)
YES YES
Support
Operating in a Contact
Centre
Learning
Programme (LP)
YES YES
Support
Performing in a Contact
Centre
Learning
Programme (LP)
YES YES
Support
Serving in a Contact Centre
Learning
Programme (LP)
YES YES
Support
Debt Collection
Training
Workshop (TW)
NO n/a LP: Debt Collection Intelligence
Qualification
Title
SAQA ID
number
NQF
Level
RPL
ND: Contact Centre
Management
ID 21792 5 YES NO
FETC: Contact Centre
Operations
ID 71489 4 YES ID 21792: Contact Centre Management
NC: Contact Centre Business
Process Outsourcing
ID 80566 3 YES ID 71489: Contact Centre Operations
NC: Contact Centre Support ID 71490 2 YES
ID 80566: Contact Centre Business
Process Outsourcing
9

OTHER LEARNING SOLUTIONS continue
Learning Solution
Title
Learning Solution
Type
SETA
Accredited
RPL
Workforce Management
Training
Workshop (TW)
NO n/a n/a
Call Calibration
Training
Workshop (TW)
NO n/a
LPs: Service Level Management
and Coaching and Performance
Management
Telesales – Securing the
Appointment
Training
Workshop (TW)
NO n/a
LPs: Managing Contact Centre
Sales and Operating in a Contact
Centre
Telephone Etiquette
Training
Workshop (TW)
NO n/a
LPs: Communication
Intelligence and Operating in a
Contact Centre
Integrating Quality and
Performance Management in
Contact Centres
Training
Workshop (TW)
NO n/a n/a
Quality Management in
Contact Centres
Training
Workshop (TW)
NO n/a
LPs: Service Level Management
and Coaching and Performance
Management
10

LEADERSHIP DEVELOPMENT PROGRAMS
11

Qualification
Title
SAQA ID
number
NQF
Level
RPL
ND: Generic Management ID 59201 5 YES NO
FETC: General Management
ID 57712
LP 74630
FETC: Administration
Management
ID 57712
LP 58344
NC: Management ID 83946 3 YES
ID 57712 LP 58344: Administration
Management
Management
ND: Contact Centre
Management
ID 21792 5 YES NO
FETC: Contact Centre
Operations
ID 71489 4 YES ID 21792: Contact Centre Management
12

Learning Solution
Title
Learning Solution
Type
SETA
Accredited
RPL
Planning as a management
function
Learning
Programme (LP)
YES YES
ID 57712 LP 58344: Administra-
tion Management
Management
Organising as a management
function
Learning
Programme (LP)
YES YES
Leading as a management
function
Learning
Programme (LP)
YES YES
Controlling as a management
function
Learning
Programme (LP)
YES YES
Customer Experience
Management
Learning
Programme (LP)
YES YES
Operations
Managing Contact Centre
Sales
Learning
Programme (LP)
YES YES
Service Level Management
Learning
Programme (LP)
YES YES
Coaching and Performance
Management
Learning
Programme (LP)
YES YES
Career planning and
development
Training
workshop (TW)
NO n/a n/a
Coaching Skills
Training
workshop (TW)
NO n/a
LP: Coaching and Performance
Management
Conflict Management
Training
workshop (TW)
NO n/a n/a
Leading and motivating
for success
Training
workshop (TW)
NO n/a n/a
Leading through change
Training
workshop (TW)
NO n/a n/a
Performance Management
Training
workshop (TW)
NO n/a
LP: Coaching and performance
Management
Leading the multi-
generational workplace
Training
workshop (TW)
NO n/a n/a
Team Development
Training
workshop (TW)
NO n/a n/a
Lemon Leadership
Training
workshop (TW)
NO n/a TW: Lemon Teams
Lemon Teams
Training
workshop (TW)
NO TW: Lemon Leadership
13

PERSONAL DEVELOPMENT PROGRAMS
14

Learning Solution
Title
Learning Solution
Type
SETA
Accredited
RPL
Managing Meetings
Training
Workshop (TW)
NO n/a
LPs: Operational Management
and Organising as a
management function
Assertive Communication
Training
workshop (TW)
NO n/a
LPs: Living the contact centre
culture and Communication
Intelligence
Conflict Handling
Training
workshop (TW)
NO n/a
LP: Living the contact centre
culture and Team Intelligence
Diversity Conversations
Training
workshop (TW)
NO n/a n/a
Effective Business Writing
Training
workshop (TW)
NO n/a
LP: Communication
Intelligence
Emotional Intelligence
Training
workshop (TW)
NO n/a n/a
Handling Change
Training
workshop (TW)
NO n/a
LP: Customer Experience
Management
Interpersonal Skills
Training
workshop (TW)
NO n/a
LP: Living the contact centre
culture
Interviewing Intelligence
Training
workshop (TW)
NO n/a n/a
MoneyWise/ Self-financial
management
Training
workshop (TW)
NO n/a n/a
Negotiation Skills
Training
workshop (TW)
NO n/a
LPs: Business Conduct
Intelligence and Debt
Collection Intelligence
Presentations Skills
Training
workshop (TW)
NO n/a n/a
Problem Solving and Decision
making
Training
workshop (TW)
NO n/a
LPs: Operating in a contact
centred and Leading as a
management function
Relationship Selling Skills
Learning
Programme
YES n/a n/a
15

OTHER LEARNING SOLUTIONS continue...
Learning Solution
Title
Learning Solution
Type
SETA
Accredited
RPL
Service Excellence
Training
workshop (TW)
NO n/a
LPs: Communication
Intelligence and Serving in a
contact centre
Stress Management
Training
Workshop (TW)
NO n/a n/a
Time Wise
Learning
Programme (LP)
YES YES n/a
Lemon Basics
Training
workshop (TW)
NO n/a TW: Lemon Personal
Lemon Personal
Training
workshop (TW)
NO n/a
TWs: Lemon Leadership and
Lemon Teams
16

FREQUENTLY ASKED QUESTIONS
To which quality assurance bodies is Omni registered and accredited?
This notice serves to inform all students registered with Omni HR Consulting (Pty) Ltd, in a
qualification, that in terms of the Continuous Education and Training Colleges Act, 2006 (Act No.
16 of 2006) (hereinafter referred to as“the Act”) and the Regulations for the Registration of Private
Further Education and Training Colleges, 2007 (herein referred to as “the regulations”) Omni HR
Consulting (Pty) Ltd made application for registration as a Private Continuous Education and
Training College.
Omni HR Consulting (Pty) Ltd has been granted accreditation as a training provider and assessment
centre with the following Quality Assurance Bodies:
• Education, Training and Development SETA: Accreditation Number: ETDP 10473
• Services SETA: Learning Programme Approval Number: 3857
• Local Government SETA: Learning Programme Approval number: LGRS-ETDP 510111215
• Department of Higher Education and Training: Private FET College 2012/FE07/038
Should you have any questions regarding our accreditation, please feel free to contact Cindy
Londt, Operational and Quality Assurance Manager on (021) 685 9160.
What is a qualification?
Qualifications prescribe the outcomes and assessment criteria of national unit standards that
intend to provide qualifying learners with applied competence and a basis for further learning.
A qualification consists of structured classroom based learning components and workplace
practical learning components. Assessment of learning will take place after/during class room
based learning (formative) and during the workplace practical (summative) components.
• National Diploma (ND)
• National Certificate (NC)
• Further Education and Training Certificate (FETC)
What are learning- and skills programmes?
Learning programmes and skills programmes refer to predetermined units of learning (building
blocks) with an institutionally determined credit value and duration, and consists of modules of
17

learning. When completed it constitutes credits towards a qualification registered on the National
Qualifications Framework.
The unit of learning can be equal to an Exit Level Outcome(s); a stand-alone unit standard or a
group of unit standards. OMNI’s design preference is to select and group unit standards that
articulate to the same NQF qualification.
A skills programme differs from a learning programme in that skills programmes are occupationally
based.
What is a training workshop?
A learning solution that has a set of learning outcomes that is not aligned to SAQA Unit Standards;
therefore it will not constitute credits towards a learning programme or qualification on the
National Qualification Framework. The duration of the workshop and the learning methodology
applied can be adapted to meet the needs of the client. Credits are not awarded – also called a
non-credit bearing short course.
What is an RPL programme?
RPL (Recognition of prior learning) Programmes make it possible for you to either gain access to,
or earn credits towards, a learning programme, skills programme or full qualification based on
previous learning and experience gained through both formal and informal learning.
What is meant by“articulation options?
It refers to:
• Credits earned through accredited learning solutions that are transferable to other
qualifications vertically or horizontally.
• Being able to move between escalating NQF levels either in the same or related fields of
studies.
• The learning programme or skills programme forms part of a larger qualification.
Can I transfer credits obtained from another accredited institute and gain exemption?
Yes. Omni has a CAT (Credit Accumulation and Transfer) Policy which allows credits to be
transferable, under the condition that the credits already obtained are aligned to the South African
Qualifications Authority (SAQA) and National Qualifications Framework (NQF).
18

Will I need an exemption at Grade 12 level, to register?
No. You will require a valid Grade 12 (Matric) or equivalent certificate, to gain admission into
qualifications with Omni HR Consulting that require it.
What supporting documentations will Omni require for me to register?
Supporting documents that will be required to be submitted are:
• Certified copy of your Identity document (a copy of your marriage certificate, if your names
differ from that as stated in your identity document)
• Certified copy of your highest certificate/ qualification completed e.g. Grade 12 or
equivalent final results
• Motivation letter for RPL (if applicable)
• Up to date Curriculum Vitae
Does Omni HR Consulting assist students with disabilities?
Yes.The candidate’s disability has to be specified on the registration form. In consultation with the
candidate, the registrar/advisor will determine how best Omni can support the candidate for the
enrolled programme.
Will I be required to be working in the relevant industry and position?
Outcomes based qualifications require you to gain evidence in an appropriate real-life setting
(normally a workplace) when completing assignments. Please note that Omni HR Consulting does
not place students in the appropriate workplace environment; you will be required to make your
own arrangements to satisfy the work integrated learning requirements of the qualification.
Where can I find the pricing?
Our costs vary depending on the type of learning solution and qualification you wish to enrol in.
For further details:
• View the relevant catalogue page on the OMNI website – www.omnihrc.com
• Email us on info@omnihrc.com or Contact Cassandra Julius at (021) 685 9160
19

Is OMNI nationally represented?
OMNI is a fully-fletched national company. We have managed various projects and delivered
learning solutions across geographical boundaries. Our head office is in Cape Town and all client
engagements and projects are operationalised from our head office.
Who is the OMNI management team?
How do I register for a learning solution?
• Online web-based registration (www.omnihrc.com)
• Manual registration (with Omni’s main campus)
• Contact the campus for a registration form to be emailed to you
Lize Moldenhauer Principal/Managing Director lize@omnihrc.com
Cassandra Julius Sales and Marketing Manager cassandra@omnihrc.com
Cindy Londt Operations Manager cindy@omnihrc.com
Sharon Benting ETD Resource Manager sharon@omnihrc.com
Megan Hultzer Research and Development Manager megan@omnihrc.com
Louise Barratt Business Support Manager louise@omnihrc.com
20

GET INTOUCH
VISIT US AT:
1st Floor Nolands House
River Park
Off Liesbeeck Parkway
MOWBRAY
7705
WRITE TO US:
P.O. Box 13628
MOWBRAY
7705
CONTACT US:
Tel: (021) 685 9160
Fax: 086 715 4292
Facebook:
Webpage: www.omnihrc.com
Email: info@omnihrc.com
OPERATING HOURS:
8h30-16h30 Monday- Friday

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