Download to read offline
Uploaded byjuliennehar
DOCX, PDF13 views
One of the most common workplace communication tools is a telephon.docx
The document discusses key principles of effective communication via telephone as compared to email, emphasizing the importance of etiquette in both mediums. It requires a detailed response that should reference the textbook by Anderson and Bolt while meeting a minimum word count. Essential topics include the appropriateness of tone, clarity of message, and maintaining professionalism.
More Related Content
More from juliennehar
One of the most common workplace communication tools is a telephon.docx
- 1. One of themost common workplace communication tools is a telephone. What key principles should you keep in mind when conveying a message via phone versus communicating by email? Include a clear description of phone and email etiquette in your response. Your response should be at least 200 words in length. You are required to use at least your textbook as source material for your response. All sources used, including the textbook, must be referenced; paraphrased and quoted material must have accompanying citations. Anderson, L., & Bolt, S. (2011). Professionalism: Skills for workplace success (2nd ed., Pg. 82-84). Upper Saddle River, NJ: Prentice Hall.