Openbar 4 - Leuven - AI for Public Services - Stewie - Arinti
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The document discusses the development and application of AI technologies in public services, focusing on conversational interfaces like chatbots, humanoid robotics, and data analytics. It emphasizes the integration of natural language processing for effective communication and user interaction, along with customizable features for smart city applications. The goal is to enhance efficiency and provide improved city services through advanced AI capabilities.
![AI FOR PUBLIC SERVICES
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Openbar 4 - Leuven - AI for Public Services - Stewie - Arinti
- 1. AI FOR PUBLIC SERVICES C ro n o s L e u v e n O p e n b a [ a ] r 2 5 t h o f O c t o b e r 2 0 1 8
- 2. ABOUT US Your strategic partner for applied artificial intelligence Development of Conversational Interfaces F r o m s i m p l e i n f o r m a t i o n a l c h a t - o r v o i c e b o t s t o m o re a d v a n c e d b o t p l a t f o r m s r e q u i r i n g N a t u ra l L a n g u a g e P r o c e s s i n g a n d i n t e g ra t i o n w i t h R o b o t i c P r o c e s s A u t o m a t i o n f r a m ew o r k s . Humanoïd Robotics D e v e l o p m e n t o f s i m p l e g a m e s a n d i n f o r m a t i o n a l a p p l i c a t i o n s o n h u m a n o ï d r o b o t s . A d v a n c e d r e s e a rc h p ro j e c t s e x a m i n i n g t h e u s e o f h u m a n o ï d r o b o t s i n e d u c a t i o n , t r a i n i n g , m e d i c a l s e c t o r , c i t y s e r v i c e s , s e c u r i t y, . . . Advanced Analytics Training B a s i c t r a i n i n g s i n M a c h i n e L e a r n i n g a n d A d v a n c e d A n a l y t i c s , s o c u s t o m e r s c a n s t a r t b u i l d i n g t h e i r o w n c o m p e t e n c e s i n t h e f i e l d o f A I . Data Science & Machine Learning F r o m d a t a e x p l o ra t i o n t o p re d i c t i v e a l g o r i t h m s , r e a l - t i m e a n a l y t i c s a n d d e e p l e a r n i n g . W e c a n u s e p re - b u i l t m o d e l s a n d e x i s t i n g t o o l s ( A z u re M a c h i n e L e a r n i n g ) o r d e v e l o p o u r o w n c o d e i n R a n d P y t h o n w w w. a r i n t i . a i
- 3. INFORMATION TECHNOLOGY AND BUSINESS ARE BECOMING INEXTRICABLY INTERWOVEN. I DON’ T THINK ANYB ODY CAN TALK MEANINGFULLY AB OUT ONE WITHOUT TALKING ABOUT THE OTHER - BILL GATES B U S I N E S S D R I V E N : S E C TO R S O L U T I O N S A N D C R O S S - S E C TO R F E R T I L I Z AT I O N
- 4. STEWIE T h e Steward f o r y o u r c i t y
- 5. Many different city’s Same information & ser vices IDEA
- 6. Many different city’s Same information & ser vices IDEA ONE PRODUCT X
- 7. A customizable smart city chatbot WHAT?
- 8. A customizable smart city chatbot WHAT?
- 9. Hi Stewie! How are you Hi there! I am fine, thanks for asking! What can I do for you? What’s a chatbot? A chatbot is also called a ‘conversational assistant’. It is a smart automated service using chat interface. Ok, hold on! Smart?! Yes, exactly! I use AI to answer a bunch of questions related to your favorite city! Wow, cool! But still kinda hard to understand. Can you explain a bit more? CHATBOT
- 10. Language Analysis Natural language processing (NLP) • Recognize the intention of the user • Analyze context and retrieve relevant details Is the city hall open? SMART BY USING AI
- 11. Language Analysis Natural language processing (NLP) • Recognize the intention of the user • Analyse context and retrieve relevant details Is the city hall open?Is the city hall open? SMART BY USING AI
- 12. Language Analysis Natural language processing (NLP) • Recognize the intention of the user • Analyse context and retrieve relevant details Yes, the city hall is open at this moment. Is the city hall open?Is the city hall open?Is the city hall open? SMART BY USING AI
- 13. Language Analysis Natural language processing (NLP ) Built-in Search Engine Knowledge Database (KDB) • Questions and answers (FAQ) can be modified or added constantly to the database through a management portal SMART BY USING AI
- 14. SMART BY USING AI
- 15. Language Analysis Natural language processing (NLP ) Built-in Search Engine Knowledge Database (KDB) Learning capabilities During test phase chatbot will be (re-)trained by city-employees SMART BY USING AI
- 16. SMART BY USING AI Confidence level Domain experts confirm right/wrong answer and re-train if necessary
- 17. A customizable smart city chatbot WHAT?
- 18. Base color Profile picture Lay-out Chat flow Buttons Welcoming Personality Name Personal questions Channels CUSTOMIZABLE
- 19. Bertje, The digital assistant of Roeselare city! SHOWCASE
- 20. SHOWCASE
- 21. Lay-out BERTJE
- 23. Lay-out Channels Personality Able to distinguish personal questions from city-related Questions Humour Replying to insults ... BERTJE
- 24. Lay-out Channels Personality Chat flow Welcoming message Buttons Sub-questions Feedback Functionality BERTJE
- 26. Artificial • Bot Knowledge is not endless • Expectations are high Expectation managment Co-bots • Take over standard tasks and question (24/7) Colleagues can work more efficient on important tasks AI keeps evolving every day • Voice bots • More API integrations possible Examples: Itsme, e-payment, blockchain, ticketing systems, CRM, RPA, ...
- 27. #MySmartCity WE AUTO PILOT YOUR CITY INTO THE DAY AFTER TOMORROW
- 28. THANK YOU Wouter Baetens +32 472 44 01 43 [email protected] Veldkant 33a, Kontich www.arinti.ai