OpenText SIE Integration Slideshare
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This document discusses integrating electronic fax with business applications and devices to securely exchange information. It describes how fax is still widely used for critical business transactions in industries like healthcare, legal, utilities and manufacturing. Integrating fax with email, ERP systems, document management, MFP devices and electronic medical records can streamline workflows, improve compliance and increase productivity by automating the delivery of documents and forms. The benefits include faster processing, reduced costs, improved agility and a foundation for digital transformation.
OpenText SIE Integration Slideshare
- 1. Secure Information Exchange Integrate with Applications and Devices
- 2. OpenText Confidential. ©2016 All Rights Reserved. 22 Information is the currency of the digital economy Integrate business process and secure information exchange Ensure compliance and increase productivity
- 3. OpenText. ©2016 All Rights Reserved. 3 Business Flows Depend on Information Flows Business systems (ERP, ECM, EMR) produce and consume transactional content that needs to be delivered to specific recipients and systems POs, POAs, change order requests Delivery instructions/confirmations Medical records, test results, release forms Trade orders and confirmations, loan applications Monthly statements HR records, employee change forms, new hires Structured & Unstructured
- 4. OpenText. ©2016 All Rights Reserved. 4 Why Integrate Electronic Fax? Connect business processes with secure information exchange Create a seamless flow of information that is more than just point-to- point communication Set a course for your digital transformation journey Create a foundation by which to capture, manage, exchange, and analyze the flow of information
- 5. OpenText. ©2016 All Rights Reserved. 5 Benefits of Integrated Secure Information Exchange Increase productivity and the efficiency of fax-dependent workflows and business processes Excel at process automation Accelerate time to revenue Facilitate growth with faster business expansion Focus on your core business to differentiate and be more agile than your competitors Reduce TCO Get this part right and set your organization up for a successful digital transformation journey
- 6. OpenText. ©2016 All Rights Reserved. 6 Businesses Still Use Fax Healthcare Lab & Test Results Prescriptions Admittance Doc. Claims Processing Legal Contracts Court Filings Patents Wills and Trusts Utilities Trade Confirmations Contract Bids Authorizations Manufacturing Purchase Orders RFI/RFQ/RFP Shipping Documents Bills/Invoices Financial Services Credit Applications Claim Forms Collection Notices Trade Confirmations Government Expense Tracking Property Records Emergency Info Fax is still heavily used in a number of vertical markets for business critical transactions Slide 6 Why? Proven and reliable technology Tamper-resistant image files Used worldwide in every industry Legally binding exchange of information with “Proof of Delivery”
- 7. OpenText. ©2016 All Rights Reserved. 7 Why do companies use fax? A business process or workflow uses fax Confirmed delivery with date and time stamp and audit trail Customers/suppliers/partners continue to use fax Security/compliance - Other ways of sending documents are not secure (email, mail, courier, USB) Legally binding communication
- 8. OpenText. ©2016 All Rights Reserved. 8 Fax has proved much stickier than anyone would have expected several years ago. Businesses find it an essential tool to comply with compliance issues and use fax because their trading partners prefer them to. Peter Davidson, Fax Service Markets, 2012-2017
- 9. OpenText. ©2016 All Rights Reserved. 9 Electronic Fax Integrations With APIs, SDKs and other developer tools, the options are endless, but the most common integrations are… Email Document Management MFPERP EMR
- 10. OpenText. ©2016 All Rights Reserved. 10 Integration with Applications: Email Email is the most widely used application in business Integration allows users to securely send, receive and manage faxes within the application they use the most Microsoft Outlook Office 365 Gmail IBM Notes Any email application
- 11. OpenText. ©2016 All Rights Reserved. 11 Integration with Applications: ERP Integrate with SAP, Oracle and other host or back-end applications Fast and automated delivery of high volumes and batch documents produced by applications Efficient and highly scalable solution to handle any size workload or enterprise requirement Little to no manual involvement with document delivery Turn unstructured content into structured information to be consumed Automatically deliver invoices to customers and/or suppliers Effectively manage sales order changes Communicate with your entire supply chain Shorten business cycles with improved speed and efficiency of business processes
- 12. OpenText. ©2016 All Rights Reserved. 12 Integration with Applications: Document Management Integrate with OpenText Content Server, OpenText eDOCS, Microsoft SharePoint, IBM FileNet or any other content management application Send, receive, and archive faxes in document libraries Comply with privacy, security, and other regulations Prove transaction and documentation history for e-discovery and other legal needs Automate document-centric business processes Document management flow – incoming faxes can be automatically routed to users and groups for document workflow processes Secure any workflow or business process that requires securely exchanging content from to and from applications Received faxes can be easily integrated into applications for distribution and workflow processes
- 13. OpenText. ©2016 All Rights Reserved. 13 Integration with Devices: MFP Non-integrated MFP devices lack control, audit capabilities and are expensive to fax-enable separately Regulations and compliance require protection of sensitive customer and patient information Eliminate costly fax kits for MFP devices Eliminate separate phone lines to all MFP devices Reduce IT management costs and overhead Consolidated audit trail and user transmission history Centralized control of fax activity
- 14. OpenText. ©2016 All Rights Reserved. 14 Integration with Applications: EMR (Healthcare) Secure exchange of PHI between providers, insurance companies, and pharmacies with integrated EMR systems Reduce HIPAA compliance risk by transforming from paper-based manual processes to electronic documents and transmissions *EMR – Electronic Medical Records Eliminate inefficient patient information workflows by integrating with EMR systems
- 15. OpenText. ©2016 All Rights Reserved. 15 $6,500,000,000,000 IN TRANSACTION DOLLAR VALUE PROCESSED 23/25 WORLD-CLASS SUPPLY CHAINS BUSINESSES CONNECTED 600,000 16 BILLION E-COMMERCE TRANSACTIONS 65K CUSTOMERS 2 BILLION FAXES OpenText Business Network Enables:
- 16. OpenText. ©2016 All Rights Reserved. 16 For More Information OpenText Secure Information Exchange Solutions
Editor's Notes
- #3: So we defined the OpenText Business Network… Let’s transition into some of the key drivers for Business Network Information is becoming the currency of the digital economy Companies don’t succeed just based on size, scale, access to resources, or geographic presence—it’s the degree to which they can take advantage of information to innovate and grow It’s critical that companies connect business processes across their ecosystem, and secure the information flows that support those processes Not only is this essential for business continuity, it’s a must for efficiency and productivity in a hyper competitive digital economy
- #4: Managing information exchange is mission critical for doing business All business processes depend on information processing… inside and outside the 4 walls This information might be structured (such as an EDI purchase order) or unstructured (such as handwritten prescriptions) Much of this information is sensitive and must not only be delivered quickly, but also with a traceable delivery/receipt confirmation
- #7: These 6 industries are built on mainly manual paper processes, some of which we’ve identified here. Across all these industries, compliance and productivity are absolutely paramount, and whether the client is dealing with HIPAA, SOX or simply needs a greater level of visibility into what information is being transmitted, fax is the legally binding least common denominator for their most mission critical documents.
- #11: Fax and email are unquestionably two of the most effective tools ever developed for exchanging information. However, anyone who has ever wasted time walking to a fax machine to send or receive documents knows how inefficient this can be. And any administrator faced with managing fax machines and email applications knows the time and cost of managing multiple hardware and software solutions. It doesn’t have to be that way. Smart organizations are integrating electronic fax software with Microsoft® Exchange Server and Exchange Server Unified Messaging to automate faxing and gain the most value from these essential productivity and communications tools. The Connector for Microsoft Exchange provides specific functionality that you get with RightFax that is not available with an SMTP connection. These specific features allow an enhanced experience and makes faxing from email even easier. Connector for Microsoft Exchange enhances the faxing experience by: Adding a “Send a Fax” button on the Outlook toolbar Adding a “Fax Status” button on the Outlook toolbar to check the status of faxes in real-time Pre-populating fax forms for easy faxing from the email client Performing all of the RightFax tasks needed within Outlook The Connector for Microsoft Exchange supports Microsoft Exchange 2013, 2010 and 2007
- #16: The Digital Platform (Integration and Breadth of Capability)