Orbit Medical Case Study
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Orbit Medical faced significant challenges with slow, paper-based billing processes and data management, leading to inefficiencies and potential legal liabilities. By implementing the GoCanvas mobile platform, they improved invoicing speed, reduced paperwork by 75%, and enhanced data management, achieving a nearly paperless operation across all functions. The results included faster billing, increased efficiency, and a safer operational environment, minimizing risks associated with delivery documentation.
Orbit Medical Case Study
- 1. CASE STUDY Orbit Medical The Problem Slow, Paper-Based Billing Orbit Medical, headquartered in Utah with regional sales offices throughout the Midwest, is one of the top medical equipment distrib- utors in the country. They provide their customers with medically essential products like wheelchairs, mobility aids, and in-home oxygen. The problems arose from the stacks of paperwork that accompany work- ing in the medical industry. The biggest issues included: • Inability to bill clients quickly or effectively • Lack of real-time reporting from the field techs • Spelling errors, lost forms, missing data, slow data capture Paper Costs Saved annually $13,687 Productivity Hours saved annually by eliminating paper 200+ $250,000 Annually Return on Investment [email protected] (703) 436-8069 @GoCanvas The Strategy Paper Free Processing GoCanvas Senior Mobile Application Consultants worked with Justin Thomas, Vice Presi- dent at Orbit Medical, to deploy a solution that not only would improve the speed of their invoicing process, but also help fill additional holes in their process that were costing them money. To assist in this process, Justin worked with the actual field technicians and drivers to collect feedback and tweak the GoCanvas platform until it was just right. Other use cases that were implemented include: • Weekly Vehicle Inspections • Dead Stop Report (missed appointments) • Delivery Paperwork • Close-out Procedures Checklist (warehouse) In total Orbit Medical has created and implemented, without any IT support, over 20+ mobile apps. The Results Reduced Liability By replacing their paper delivery forms with GoCanvas, Orbit Medical has been able to cut down on their medical liability across the board. With their “Dead Stop Report”, the techni- cian now has the ability to record a GPS stamp, photo of location, and time stamp to con- firm that their client was not home at the scheduled time of delivery. This report can serve as evidence of attempted delivery in the case of a wrongful death lawsuit, which is all too common in the medical industry. Justin commented that once in the past while using paper forms, they had this exact situation occurred. He stated that “if we would have had GoCanvas sooner, it probably wouldn’t have ever happened.” Increased Billing & Filing Efficiency With the implementation of GoCanvas, deliveries are now processed and invoiced in minutes, not days. More often than not, the technician has completed his/her report and the data has already been transferred to Orbit Medical’s internal billing and electronic medical record(EMR) system via theGoCanvas API before they even leave the client’s driveway. By eliminating manual data transfer, lost forms, and reducing billing time by over 80%, Orbit Medical ensures they get paid on time, every time. Total Paper Freedom When Justin began implementing GoCanvas with Orbit Medical, he made it his mission to find as many ways to use it and integrate it into their current platforms. Today, everyone from the warehouse, to the field technicians, to regional managers use GoCanvas to collect and share their data. By doing this it has allowed the corporate HQ to reduce time spent managing paperwork by 75% and enabled them to focus on the operations that make them money. Orbit Medical has an initiative called “100% GoCanvas”. Justin Thomas explained that this pro-grams aims to make every field process 100% paperless, and today they have achieved that with all their drivers. “We’ve been able to tighten up so many processes that you can’t put a dollar amount on”, stated Justin Thomas, “(GoCanvas) opens the mind to better processes, things that were not possible with paper.” A 5-6-7 Day Process Now Takes Just Minutes!” Justin Thomas, Vice President, Orbit Medical GoCanvas is a mobile platform that makes it simple for any business to automate how work is done, replacing outdated process and expensive paperwork. The App works on all smartphones and tablets, helping companies easily collect information across their orga-nization, share it instantly with others and gain real- time insight on their business operations. “