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orchestrating 
content 
sara wachter-boettcher 
@sara_ann_marie 
fowd nyc // november 2014 
flickr.com/photos/wolfworld/3597078422
flickr.com/photos/chrisdlugosz/2910249177/
flickr.com/photos/mypubliclands/9406650850 
Let’s talk about how I 
screwed up instead.
Orchestrating Content—FOWD NYC
Orchestrating Content—FOWD NYC
Orchestrating Content—FOWD NYC
#WVpdx | 05.18.2012 
@sara_ann_marie
#WVpdx | 05.18.2012 
@sara_ann_marie
#WVpdx | 05.18.2012 
@sara_ann_marie
Orchestrating Content—FOWD NYC
Orchestrating Content—FOWD NYC
Orchestrating Content—FOWD NYC
So I made content 
models.
Orchestrating Content—FOWD NYC
And I made things 
modular.
Orchestrating Content—FOWD NYC
CONTENT 
GOES HERE
Orchestrating Content—FOWD NYC
Orchestrating Content—FOWD NYC
flickr.com/photos/familymwr/5115357756
‘‘I don’t see why we need to fill out 
those fields. Look, I can just paste 
my press release right here. 
— OH at CMS training
Orchestrating Content—FOWD NYC
Mobile design 
requires content 
that works.
Web design 
requires content 
that works.
Orchestrating 
content
Orchestrating 
content models
Orchestrating 
content people
Orchestrating 
content realities
headaches 
we can 
actually stop 3
“My thing matters 
1 most!” 
www.flickr.com/photos/bevgoodwin/9482142313/
‘‘ Tools like carousels are used as 
appeasers to keep everyone from 
beating the sh** out of each other. 
— Brad Frost, “Carousels”
Discord is why we 
can’t have nice 
things.
Cluttered layouts 
Bloated navigation 
Rogue departments 
One-off requests
flickr.com/photos/42dreams/485750534 
What to do: Unify your 
performers.
flickr.com/photos/digitalart/2958134354
flickr.com/photos/22711505@N05/9328371477
Orchestrating Content—FOWD NYC
Feelings can be 
as important as 
features.
flickr.com/photos/dandelion-tree/4525221446
Orchestrating Content—FOWD NYC
Who are we? 
Who is our audience? 
What are our goals? 
How should we sound?
Create simple 
reminders.
‘‘ Principle: keep it simple 
Students have a lot going on: 
courses, clubs, jobs, sports. Make 
life easier, not more stressful.
Common ground 
before content.
“Wait, you want ME 
2 to do WHAT?! 
flickr.com/photos/bevgoodwin/9482142313/
‘‘Publishing is easy! Just choose 
a category, fill out these nine 
fields, select three related 
items, and add at least four 
tags from this PDF. 
—Every CMS training
Orchestrating Content—FOWD NYC
flickr.com/photos/jiuguangw/6457845587 
What to do: Listen and 
adjust.
Participation 
weeds out future 
problems.
Establish a shared 
lens for content.
Orchestrating Content—FOWD NYC
the user’s journey
content we have
content we need
What will it take to 
serve that content 
at that moment?
TITLE / 40 characters 
TEASER / 25 words 
DESCRIPTION / 100 words 
FEATURES / 150 words 
RELATED RELATED
Draft real-ish content.
Vet it against the 
current reality.
flickr.com/photos/merlin1487/5518280677
Success is a design 
that’s sustainable.
flickr.com/photos/bjmccray/1564988306 
“This is more work 
3 than we thought!”
‘‘We’re working on our content! 
Probably today! We’re totally 
going to get it done on time! 
—People with good intentions
Orchestrating Content—FOWD NYC
flickr.com/photos/haagsuitburo/7958046990 
What to do: Keep the 
tempo.
Kickstart writing 
tasks.
before 
after
Find your team’s 
rhythm.
Sept. Oct. Nov. Dec. Jan. Feb. Mar. 
PROJECT 
TEAM 
Prototyping Prototyping 
Backend development 
High-level IA 
Style tiles Front-end development 
Content 
modeling Editorial & 
CMS guide 
Content 
principles 
Sample content QA
Sept. Oct. Nov. Dec. Jan. Feb. Mar. 
Prototyping Prototyping 
Style tiles Front-end development 
Content 
workshop 
Content 
batch 1 
Internal 
review CMS entry 
CONTENT 
MANAGERS 
Batch 1 
revisions 
Content 
batch 2 
Internal 
review 
Batch 2 
revisions 
QA 
Content 
batch 3 
Internal 
review 
Batch 3 
revisions 
PROJECT 
TEAM 
Backend development 
High-level IA 
Content 
modeling Editorial & 
CMS guide 
Content 
principles 
Sample content QA
Sept. Oct. Nov. Dec. Jan. Feb. Mar. 
Prototyping Prototyping 
Style tiles Front-end development 
Content reqs 
check 
Pre-CMS 
entry check 
Content 
workshop 
Content 
batch 1 
Internal 
review CMS entry 
CONTENT 
MANAGERS 
Batch 1 
revisions 
Content 
batch 2 
Internal 
review 
Batch 2 
revisions 
QA 
Content 
batch 3 
Internal 
review 
Batch 3 
revisions 
PROJECT 
TEAM 
Backend development 
High-level IA 
Content 
modeling Editorial & 
CMS guide 
Content 
principles 
Sample content QA 
Design/content 
alignment
flickr.com/photos/42dreams/485750534 
Practice, practice, 
practice.
flickr.com/photos/cedwardmoran/633158834 
Build 
things.
flickr.com/photos/dingatx/4794442002 
Build 
confidence.
flickr.com/photos/omcoc/9884103583 
Build the 
future.
flickr.com/photos/paulrobinsonuk/6901390006 
Thank you! 
sarawb.com 
@sara_ann_marie 
Flickr images used via Creative Commons Attribution license unless otherwise noted.

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