Orders overview
- 1. Orders Overview In this module, we will discuss:- 1. Overview of the Orders tab 2. What is an Order? 3. What are the types of Order? 4. What is an SLA? 5. What are the various SLA breach and cancellation penalties?
- 2. Overview of the Orders tab Orders tab: Here, you can check all your orders Date Filter: You can use this filter to view your orders within a specific date range or view your old orders
- 3. Overview of the Orders tab Search Filter: You can use this filter to search your orders using their different IDs or stages. E.g. Order ID, Item ID Per Page Visibility: Here, you can select the number of orders/items visibility per page Tip - You can search multiple values separated by a comma in the search filter.
- 4. Overview of the Orders tab Confirm & Pack: You will see all your new orders that need to be processed here Request Pickup: This is the stage where you will request for the order’s pickup These are the Order stages through which your orders will move while getting processed
- 5. Overview of the Orders tab To Handover: Here, you will see those orders whose pickup is awaited All orders: You will be able to see all your orders here
- 6. Overview of the Orders tab More- This is where you will see the Shipped, Delivered, and Cancelled orders Shipped- You will see the Shipped orders here Delivered- You will see the delivered orders here Cancelled- You will see the cancelled orders here
- 7. Overview of the Orders tab Here, you can the Download excel sheet for bulk orders and confirm them easily in a single go Download Orders Details (CSV): You can download various reports from this dropdown
- 8. Overview of the Orders tab Here, you can check the quantity of the urgent orders with respect to their stages
- 9. Overview of the Orders tab Urgent Orders: These are the orders which demand an immediate action. Here, you can view those orders whose SLA is breaching soon or has already been breached Urgency filter: You can apply the urgency filter to view your urgent orders
- 10. Overview of the Orders tab Sorting: You can easily sort the orders by their order Manifest date or Shipping date
- 11. Overview of the Orders tab Standard: These orders need to be shipped within the standard SLA Fast Forward: These orders are to be shipped within the FAST FORWARD SLA
- 12. Overview of the Orders tab Request Pickup By – Here, you can check the Request Pickup deadline of the order, by which the order should be marked as Pickup Requested Ship By - Here you can check the shipping deadline of the order (by which the order should be marked as shipped)
- 13. Overview of the Orders tab View More Details - Click here to view the customer and courier details
- 14. What is an Order? • When a customer purchases any product from your catalogue, it is termed as an Order • An Order may include one or more products • Each product of an Order has an Item ID The customer receives the product The order will be visible on seller panel You pack the same and request for its pickup Shipped to delivery partner Customer places an order You acknowledge the order
- 15. There are two types of Orders Single Order • When the customer has purchased only one item • It has only one Order ID and one Item ID
- 16. There are two types of Orders Multiple Orders • When the customer has purchased more than one item or more than one unit of the same item from you • It has a single Order ID and more than one Item IDs
- 17. What is a Service Level Agreement (SLA)? A Service Level Agreement (SLA) is your promise to ship your products to your customers within a certain number of days 1. You can check your ‘days left for shipping’ in the Seller Panel under the Orders tab 2. Try to acknowledge the order within 24 hours Note – If the SLA is breached, the order will be cancelled and you will be charged a cancellation fee.
- 18. Understanding the SLA Scenario Penalties 1. Order cancelled by you before ship deadline 2. Order not ‘shipped’ by ship deadline 7% of selling price is deducted as a cancellation penalty 3% of selling price is deducted as SLA breach penalty 1. Order ‘shipped’ within the grace period 3% of selling price as SLA breach penalty levied at ship deadline breached stage remains Order received Ship deadline breached Auto cancelled DispatchSLA1daygraceperiod 3% of selling price as SLA breach penalty and 7% of selling price is deducted as cancellation penalty 3% of selling price as SLA breach penalty levied at ship deadline breached stage remains and 7% of selling price is deducted as cancellation penalty 2. Order cancelled by you in grace period 1. Order not ‘Shipped’ & ‘Auto-Cancelled’ after grace period Note- 1. The minimum penalty amount will be Rs.35 on both SLA breaches and Cancellations by the Seller 2. These charges are exclusive of taxes
- 19. How can you track the SLA? • The shipping deadline is displayed on the Orders panel for each order • You are advised to ship the order before the ship deadline
- 20. How can you track the SLA? • If the order is not shipped as per the defined SLA, the order may get auto-cancelled • 3% of the selling price is deducted as the SLA breach penalty for all categories • In order to avoid customer dissatisfaction, we give one day as a grace period so that you can ship the order Note- 1. The minimum penalty amount will be Rs.35 on both SLA breaches and Cancellations by the Seller 2. These charges are exclusive of taxes
- 21. How can you track the SLA? • If the order is not shipped within the grace period, then the order will be auto-cancelled • Once your order is cancelled, you will be levied with cancellation penalty, which will be a 7% of selling price as the • The total penalty post cancellation of an order is: SLA breach Penalty which is 3% of the selling price + 7% of the selling price as a cancellation penalty Note- 1. The minimum penalty amount will be Rs.35 on both SLA breaches and Cancellations by the Seller 2. These charges are exclusive of taxes
- 22. Thankseveryone! For any query, please raise a ticket using the Seller Helpdesk tab on your seller panel.