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Organizational learning
This document discusses the history and concepts of organizational learning. It describes early contributions from Herbert Simon in 1969 about individual learning leading to organizational problem solving. Chris Argyris in 1974 defined single and double loop learning, with single loop focusing on error correction and double loop enabling structural and policy changes. Peter Senge popularized the concept of a learning organization in 1990, emphasizing shared vision, mental models, team learning and systems thinking. In the 1990s, Shell Oil implemented a large organizational learning program to increase competitiveness through change techniques and learning principles.
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Organizational learning
- 1. Organizational Learning • Herbert Simon(1969): Process, individual developing insight and structural actions for organizational problems. – Concrete example of learning still questionable. • Chris Argyris (1974): Process of detecting and correcting error. Single loop & double loop. – Single loop as detect & correct that inhibits learning – Double loop as change the underlying structures and policies to FACILITATE the learning process Detecting & Correcting Error Single Loop Double Loop Structural actions Developing insight (Learning: Individual) Learning to solve organizational problems Communities of practices Shared Knowledge Lack of clear-cut process “Piecemeal approach” to the change initiative
- 2. Environment fosters learning– strategies to promote growth and develop Various learning principles The Learning Organization Trigger 1987, Peter Senge & Jay Forrester (system theory) on Weekly FGD on LO Senior Executive of Shell Oil spent a sabbatical at Harvard TheFifthDiscipline Shared Vision Mental Models Team Learning Personal Mastery Systems Thinking Momentum 1995, 4-year Organizational Learning Program at Shell Oil Learning Organizational as a change techniques Increased competition and globalization or dissatisfaction of existing organizational development techniques Is a relatively intangible concepts, a broad term For any organization SOP (Cyert & March, 1963) Double Loop (Argyris and Schon, 1978)
- 3. Based on HELMS-MILLS,J., DYE, K. & MILLS, A. J. 2008. Understanding Organizational Change, Taylor & Francis. Created by: Dhany Dewantara