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Overview of Best Practices from the ENoLL community (EIP_AHA C2)
The document provides an overview of the European Network of Living Labs (ENOLL) and showcases best practices in user empowerment from various living labs across Europe. It emphasizes the co-creation of innovations in real-life environments, particularly in health and societal care, through collaborative projects and community engagement efforts. The document highlights multiple initiatives aimed at enhancing independent living for the elderly and improving user interaction with technology in a variety of sectors.
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Overview of Best Practices from the ENoLL community (EIP_AHA C2)
- 1. European Network of Living Labs (ENoLL) Overview of Best Prac;ces from the ENoLL community Ana Garcia European Network of Living Labs (ENoLL) User Empowerment Mutual Learning Seminar EIP_AHA C2 Eindhoven, October 23th, 2013
- 2. The European Network of Living Labs (ENoLL) +300 Accredited Living Labs European Network of Living Labs, Brussels based international non-profit organisaton, fac i l i t at e s t h e co o p e r at i o n a n d t h e exploitation of synergies between its 300+ members worldwide. 2
- 3. Living Labs suppor;ng EIP_AHA A Living Lab is a real-‐life test a n d e x p e r i m e n t a ; o n environment. where users and producers co-‐create innova;ons. In a trusted, open ecosystem that enables business and societal innova;on
- 4. Living Labs suppor;ng EIP_AHA
- 5. Overview of best prac;ces User Empowerment – AHA domain 5
- 6. Overview of best prac;ces from ENoLL community: User Empowerment – AHA domain • Coventry Ci;lab (UK): – Warm Neighbourhoods®, AroundMe™, Serious Games: Business and societal objec;ves. Best prac;ce in Co-‐crea;on à service design, business models, service blueprint + User stories. • iMinds (Belgium): – Care Living Labs: Scaling and measuring Living Lab + societal/business impact – Care4Balance: Itera;ve co-‐crea;ve R&D approach • AIM (+Waag) (NL): • WAAG Society (+Laurea) (NL): – Health-‐Labs: AHA & SmartCi;zen, scale, diversity of “Labs”, Serious Gaming – Express2Connect: Collec;on of good prac;ces in user engagement/involvement/ empowerment in all the stages of development. People Value Company, Storyville games, Social connectedness. Book (CONECT) • • Laurea University of Applied Sciences (Finland): – M-‐Health booster – RDI: Scale, network of Labs/tes;ng environments – Guarantee project: Involvement tof big tech. companies + Living Labs, Ethics, privacy, data security GAIA (Spain): – ObesiTIC Project: Living Lab as a service – Centre of InnovaQon and Excellence (CoIE) on Embedded Systems for health ApplicaQons: building on knowledge and best prac;ces.Scaling 6
- 7. ci;zen engagement in culture, health and well-‐being co-‐crea;on & serious games Sinead Ouillon Email: [email protected] By Sinead Ouillon
- 8. Warm Neighbourhoods® DALLAS:Delivering Assisted Living Lifestyles at Scale (£23 million) • AIM: to grow the assisted living sector and position companies to take advantage of increasing global demand for assisted living goods & services • OBJECTIVE: to demonstrate that services can be provided at a sufficient scale and cost to enable independent living, whilst thinking beyond traditional health and social care provision The Smoking Chimney 100 years ago I could have checked on my elderly mum as I walked to work Today I live 100 miles away, how do I do know mum’s OK ? By Sinead Ouillon
- 9. WarmNeighbourhoods® “AroundMe™” • The“AroundMe™” service (part of the WarmNeighbourhoods brand) is a consumer self-buy informal care platform that helps people live independently and help their friends and relatives more easily support them • Uses connected home sensor technologies – Appliance monitor – Drawer/door sensors – Temperature monitor • Text messages sent to let carers know their loved one is up and about, and OK. By Sinead Ouillon
- 10. Games technology for ci;zen engagement in: • Health Care (eHealth, Virtual Clinics, Mobile learning) • Educa;on & Training (Games based learning, virtual assistants) • • • • • Tourism (loca;on based content – augmented reality) Retail (intelligent retail systems) Intelligent Transport (wireless parking guidance) Public Service Planning (wireless sensor monitoring) Research and Development (Touch Digital) By Sinead Ouillon
- 11. Tech Example: Virtual Care Lounge Managing Chronic Illness, ini;ally COPD, Direct Reduc;on in Hospital Admissions, Tele Medicine, Virtual Avatars, Library Built with Staffordshire NHS Trust – 47 pa;ents (provided iphones or ipads), diary updates, speak to other pa;ents, stop smoking room, exercise room, display pa;ent data. By Sinead Ouillon
- 12. Care Innovation SpaceFlanders: real-life experimentation and impact testing of innovative solutions for elderly care in large-scale living labs By iMinds
- 13. Care Living Lab SOUNDING BOARD COMMITTEE PROGRAM OFFICE PO SCIENTIFIC CONSORTIUM USER COMMITTEE USER COMMITTEE LIVING LAB PLATFORM 1 PROJECT PROJECT LIVING LAB PLATFORM 2 PROJECT ... PROJECT 13 By iMinds
- 14. Cross-‐overs • Trends and opportuni;es inside and outside Flanders • Informa;on exchange, events, knowledge sharing, match making func;on • Collect and disseminate scien;fic knowledge • Policy advice 14 By iMinds
- 15. Objec;ves for “indicator development” • Development of a measurement instrument with Measurable – qualita;ve and quan;ta;ve key indicators Achievable – measuring outcomes & processes Evaluate projects Outcomes & processes Specific Relevant Time bound • Social & economical impact • Policy advice Evaluate living lab Methodology & processes • S;mulate maturing • LL Plaoorm: by self-‐assessment • Care LL: by tailored support • Flanders: itera;ve policy advice 15 By iMinds
- 16. Indicator development • Development of “Ideal type goals” for care living labs • 4 clusters of key concept and values à translated into a measurable set of indicators Open innova;on Human-‐centered design Determine sub-‐ dimensions Local play ground / experimenta;on space Opera;onaliza;on in indicators Governance & management Evaluate living lab methodology & processes By iMinds 16
- 17. Care4Balance Balancing informal care through mul;-‐service stakeholder design AAL call 5 project One single ICT system that offers care task coordina;on & communica;on within care network By iMinds 17
- 18. Approach • Itera;ve co-‐crea;ve R&D approach (Innova;on Binder) Technology perspec;ve User perspec;ve Business perspec;ve • End users in the driving seat • User requirement analysis • Persona & scenario development “Innova;on binder” • Co-‐crea;ve POC development • Real-‐life tes;ng Informal carers • Technological components & integra;on • Find the op;mal business ‘sweet spot’ Formal within consor;um Elderly carers 28/10/13 18 By iMinds
- 19. Focus on informal carers • What did we do so far? • Domain analysis: – literature study – observa;ons – workshops (n=15) – in-‐depth interviews (n=7) – diary study (n=7) – sensor study (n=7) 28/10/13 From user perspec;ve Informal carers: who? • Persona development What do they do? What are their pains? • Current prac;ce scenario What do they need? • User requirements How support them with technology? • Future prac;ce scenario From technology perspec;ve By iMinds 19 From business perspec;ve
- 20. Health-Lab To support andstimulate ICT & Care developments: • Creating a platform where all people meet, discuss and share development and implementation of new solutions in care • Support and stimulate the set-up of several living lab locations were new solutions can be tested and improved, together with users • The creation of new curricula’s focused on the implementation of these new solutions in educational settings Contact: gijs.vanrijn@health-‐lab.nl www.health-‐lab.nl www.amsterdamsmartcity.com AMSTERDAM SMART CITY 20 By Gijs van Rijn 20
- 21. Digital choir In Almeresenior citizens use online services to participate in a digital choir, hereby elderly maintain easy access to activities in a larger community. Facts & results • Mul;ple actors • The broadband connec;on seniors can sing synchronous • Stay part of a social community • Decrease loneliness • Digital choir is a starter for other social ac;vi;es AMSTERDAM SMART CITY By Gijs van Rijn 21
- 22. GetConnected: serious gaming 50students and several care institutions are developing games that stimulate seniors to keep moving and maintain social interaction, together with the elderly. Facts & results • 10 teams of 5 students ‘Informatics’ • Assignments are given by the institution and the elderly • Increase of interaction between clients • Several serious games developed, some students become entrepreneur AMSTERDAM SMART CITY By Gijs van Rijn 22
- 23. Living labs A2E2 – Digital Coach Hearplay -‐ visual disabiliQes Online Physiotherapy Historic video wall for demented V2me friendship finder system Ipads AMSTERDAM SMART CITY By Gijs van Rijn 23
- 24. Express to Connect: Apps to improve social interac;on Partners: E2C consor;um (Denmark, Sweden, Finland, The Netherlands) By Sabine Wildevuur
- 25. ‘Real life’ living labs By Sabine Wildevuur
- 26. Cocrea;on workshops By Sabine Wildevuur
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- 31. mHealth Booster – RDI project • The purpose of mHealth Booster –RDI project is to plan and co-‐create with the clients, professionals and entrepreneurs ac;ve and par;cipa;ve development environments (test environments). Health technology products, solu;ons and services will be tested and developed tthrough Ac;on research and user-‐driven methods in real life as Living Lab approach. • The mHelath Booster -‐project started in August 2013 and will be implemented during the year 2014. Laurea University of Applied Sciences is coordina;ng the project. mHealth Booster project is funded by The Finnish Centres for Economic Development, Transport and the Environment (ELY Centres). • The ac;vi;es of the mHealth Booster focuses on empowering elderly people to live independently at their own homes as long as possible. Technological solu;ons support and combine health and wellbeing of the elderly people. • The main objec;ve of the Ac;on Research of the mHealth Booster -‐project is to find out how e.g. new mobile products and services can be co-‐created and developed by elderly people and their significant others and professionals. By Paula Lehto
- 32. • ObesiTIC Project: Valida;on of this tool in an area of special interest following a Living Lab methodology for the co-‐crea;on, tes;ng and valida;on of the technology developed within the project through SPORTIS Living Lab. • A Centre of InnovaQon and Excellence (CoIE) on Embedded Systems for health ApplicaQons (AAL. Ambient Assisted Living) was planned to be launched by GAIA, addressing the target organiza;ons, the users, the mechanisms and procedures towards a successful launch and a sustainable CoIE. The experience gathered in FP6 and FP7 Networks of Excellence (NoEs) and some resul;ng CoIEs and Living Labs established in other areas were taken into considera;on. Links with other relevant ini;a;ves, namely ARTEMIS, other ETPS and na;onal and regional CoIEs and Living Labs, like SPORTIS Living Lab were exploited. • By Idoia Muñoz
- 33. Summary Trends involving users in AHA d ment an Reg ional e p: involv city an d u Scaling- tation at • LLs an d l f severa erimen o exp bination m vel + co tion sites le e rimenta ue o f t h l expe ators va ic ring/in d ment u • Meas ab instru serio us d ming an iving L L ga a g e of us tensive • Ex us g am e s ent foc m s develo p ss ty focu e ur i • Busin ata sec d privacy, , Ethics •
- 34. Input provided by: • Sinead Ouillon, [email protected] • Bram Lievens ([email protected]), An Jacobs ([email protected]) • Gijs van Rijn ([email protected]) • Sabine Wildevuur ([email protected]) • Tuija Hirvikoski (Tuija.Hirvikoski@laurea.fi), Rob Moonen (rob.moonen@laurea.fi), Paula Lehto (paula.lehto@laurea.fi) • Idoia Muñoz ([email protected])
- 35. Ana Garcia European Network of Living Labs [email protected] @RoblesAG @openlivinglabs [email protected] www.openlivinglabs.eu