From Segments to Fragments
Conflicting economic signals and their
implications for marketers
Presentation to CIM Spring Conference
Paul Flatters
The forces of fragmentation
ME
Presentation content
• Economic context: Multi-speed and polarised
• Demographic context: The peril of stereotypes
• Cultural context: The New Morality, mobile
connectivity and local activism
ECONOMIC CONTEXT: MULTI-
SPEED AND POLARISED
Living through economic history
-9.0%
-8.0%
-7.0%
-6.0%
-5.0%
-4.0%
-3.0%
-2.0%
-1.0%
0.0%
1.0%
2.0%
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26
Total GDP, quarterly change after pre-recession peak
80s recession
90s recession
Great Depression
Current downturn
Source: ONS/Trajectory
Three narratives for the UK economy
“Boom time Britain”
Automotive industry
raises 2013 new car
forecast as July posts
17th consecutive
monthly rise
UK jobless claimant
count plunges,
unemployment
steady
“Cost of living crisis” “Austerity Britain”
Budget cuts could
make councils 'go
bust' says senior
councillor
2.8 3.0
2.6
-0.3
-4.3
1.9
1.6
0.7
2.6
2.6 2.8 2.7 2.7 2.4 2.3 2.4
-5.0
-4.0
-3.0
-2.0
-1.0
0.0
1.0
2.0
3.0
4.0
2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020
UK GDP growth, % year on year
Real
Forecast
Source: Oxford Economics 2014
Recovery underway and
set to continue
But economic prospects vary by region
Greater London
2.7%
1.8%
1.6%
1.6%
1.7%
1.8%
1.7%
1.9%
1.9%
2.2%
1.9% 2.5%
UK Regional Growth 2014-19
(average annual GDP growth forecast)
Source: ONS/Experian (2013 forecasts)
London is expected to see the greatest increase in GDP growth at 2.7%, whilst Wales and N.
Ireland are to expect the lowest at 1.6%
...and there are even bigger local disparities
Local Authority Average growth rate Region
Harrogate 2.5% Yorks & The Humber
East Yorkshire 1.4% Yorks & The Humber
Richmondshire 0.3% Yorks & The Humber
Manchester 2.5% North West
Blackpool 1.4% North West
Copeland 0.6% North West
Kens & Chelsea 3.0% Greater London
Merton 3.0% Greater London
Greenwich 2.3% Greater London
Lewisham 2.1% Greater London
Average annual GDP growth forecast 2014-19
Source: ONS/Experian
-1.0
0.0
1.0
2.0
3.0
4.0
5.0
6.0
7.0
2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018
Wage and price inflation growth, % year on year
Consumer Price Index Consumer Price index - forecast
Wages and salaries - real Wages and salaries - forecast
Inflation is falling, while wages
are (slowly) growing (for some)
Source: Oxford Economics 2014
Wages will not recover fully until 2017
(at the earliest)
60%
70%
80%
90%
100%
110%
120%
130%
2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020
Average wages (2007=100)
Source: Oxford Economics 2014
Public sector austerity to
continue until 2020
-6.0
-5.0
-4.0
-3.0
-2.0
-1.0
0.0
1.0
2.0
3.0
4.0
2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020
Employment in public/private sector, y/y % change
Public sector
Private sector
Spending cuts are forecast to continue into the next parliament (after 2015
general election) and will have a major impact on public sector employment –
even as the private sector continues to grow
Source: Oxford Economics
Changes in Employment UK:
2008-2014
90
95
100
105
110
115
120
2008
Q1
Q2 Q3 Q4 2009
Q1
Q2 Q3 Q4 2010
Q1
Q2 Q3 Q4 2011
Q1
Q2 Q3 Q4 2012
Q1
Q2 Q3 Q4 2013
Q1
Q2 Q3 Q4 2014
Q1
Q2 Q3
Total Employment Employees Self-employed
Source: ONS
The labour market in 2015: Fragility
Skills deficit & the ‘hour glass’
economy
58%
57%
54%
50%
49%
44%
46%
48%
50%
52%
54%
56%
58%
60%
Skills gaps caused by lack of each skill
Skills Commission 2013
DEMOGRAPHIC CONTEXT
Changing populations
Over the next decade there will be massive growth in the numbers of older
people worldwide, but also pockets of growth (and decline) elsewhere
65-79s +41%
80+ +29%
Under 20s +5%
20-34s 0%
35-49s +13%
50-64s +21%
+15%
+22%
+6%
-6%
0%
+10%
+40%
+27%
+5%
+3%
+6%
-3%
+10%
+17%
-2%
-5%
-19%
+15%
+8%
+30%
+14%
-2%
0%
+8%
World UK USA Italy Sweden
Population growth, 2015-2025
Source: UN WPP 2012
Changing meaning of age
Source: Willmott, Nelson, Complicated Lives,
2005 / Trajectory
More time before family = more
time spent in education/training
Fewer children = less time as
‘parent’ and less financial
constraint
Longer retirement and shorter
‘old age’ = longer
independence
UK population by
generational group
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
1971
1974
1977
1980
1983
1986
1989
1992
1995
1998
2001
2004
2007
2010
2013
2016
2019
2022
2025
Gen Extra
Gen Y
Gen X
Baby Boomer
Pre War
Pre War
Baby Boomer
Gen X
Gen Y
% of UK adult (18+) population in each generational grouping, 1971–2020
Source: ONS/Trajectory
Two Hyperbolic Narratives
Pre-recession
Generation Next
The iGeneration
Digital Natives
Post-recession
The Jilted Generation
The Lost Generation
Generation Screwed
The many faces of Ageing
Diversity
DIVERSE PEOPLE-DIVERSE CULTURE-DIVERSE EXPECTATIONS
Complex Families
Separation. Divorce. Marriage. Remarriage. Step-Children.
No children. My Children. Grand Children. Mixed Ethnicity.
Same Sex. Education. Housing. Child-Care. Income. Leisure.
Privacy. Freedom. Great-Grand Children. Vertical Families.
Emigrants. Immigrants. Mixed-Faith. Single Parents.
CULTURAL CONTEXT
Political Fragmentation:
No Longer Two Tribes
97
90
87
75
81
77
74
68
65
83
61
65
0
20
40
60
80
100
120
1951 1966 1970 1974 1979 1997 2001 2005 2010
Labour & Conservative combined share of national vote at selected
General Elections
Two Party Share of UK GE Vote (%) Turn Out
Current UK Polling Report Polling
Average - UK
34
33
15
9
6
4
Labour
Conservative
UKIP
Lib Dem
Green
Other
Is it really happening? Does it
really matter?
The New Morality
Self-Preservation Society C-Suite Scrutiny Brands: Citizen to Personal
The Compromised Consumer
Value Hunting
Discretionary Thrift
Mercurial Consumption
Decline of Deference
Anxiety Society
Hyper-Connectivity
financial crisis, recession, austerity, stagnation, debt, youth, income, employment
Mobile Everything
Hybrid Lives
Fast & Slow
Hybrid Portfolios
“To be a successful youth brand, you
must be able to do at least one of three
things: make young people’s life
easier, more fun or save them money”
Simon Eder, Voxburner
F&B responses to fragmentation
Fragmentation of marketing itself
Customer journey of the future…
Thank you
Trajectory Ltd
Enterprise House
1-2 Hatfields
London SE1 9PG
T 020 3567 5801
#TrajectoryTweet
www.trajectorypartnership.com
Paul Flatters: Founder & CEO
paul@trajectorypartnership.com

Paul Flatters CIM Spring Marketing Conference 2015

  • 1.
    From Segments toFragments Conflicting economic signals and their implications for marketers Presentation to CIM Spring Conference Paul Flatters
  • 2.
    The forces offragmentation ME
  • 3.
    Presentation content • Economiccontext: Multi-speed and polarised • Demographic context: The peril of stereotypes • Cultural context: The New Morality, mobile connectivity and local activism
  • 4.
  • 5.
    Living through economichistory -9.0% -8.0% -7.0% -6.0% -5.0% -4.0% -3.0% -2.0% -1.0% 0.0% 1.0% 2.0% 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 Total GDP, quarterly change after pre-recession peak 80s recession 90s recession Great Depression Current downturn Source: ONS/Trajectory
  • 6.
    Three narratives forthe UK economy “Boom time Britain” Automotive industry raises 2013 new car forecast as July posts 17th consecutive monthly rise UK jobless claimant count plunges, unemployment steady “Cost of living crisis” “Austerity Britain” Budget cuts could make councils 'go bust' says senior councillor
  • 7.
    2.8 3.0 2.6 -0.3 -4.3 1.9 1.6 0.7 2.6 2.6 2.82.7 2.7 2.4 2.3 2.4 -5.0 -4.0 -3.0 -2.0 -1.0 0.0 1.0 2.0 3.0 4.0 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 UK GDP growth, % year on year Real Forecast Source: Oxford Economics 2014 Recovery underway and set to continue
  • 8.
    But economic prospectsvary by region Greater London 2.7% 1.8% 1.6% 1.6% 1.7% 1.8% 1.7% 1.9% 1.9% 2.2% 1.9% 2.5% UK Regional Growth 2014-19 (average annual GDP growth forecast) Source: ONS/Experian (2013 forecasts) London is expected to see the greatest increase in GDP growth at 2.7%, whilst Wales and N. Ireland are to expect the lowest at 1.6%
  • 9.
    ...and there areeven bigger local disparities Local Authority Average growth rate Region Harrogate 2.5% Yorks & The Humber East Yorkshire 1.4% Yorks & The Humber Richmondshire 0.3% Yorks & The Humber Manchester 2.5% North West Blackpool 1.4% North West Copeland 0.6% North West Kens & Chelsea 3.0% Greater London Merton 3.0% Greater London Greenwich 2.3% Greater London Lewisham 2.1% Greater London Average annual GDP growth forecast 2014-19 Source: ONS/Experian
  • 10.
    -1.0 0.0 1.0 2.0 3.0 4.0 5.0 6.0 7.0 2005 2006 20072008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 Wage and price inflation growth, % year on year Consumer Price Index Consumer Price index - forecast Wages and salaries - real Wages and salaries - forecast Inflation is falling, while wages are (slowly) growing (for some) Source: Oxford Economics 2014
  • 11.
    Wages will notrecover fully until 2017 (at the earliest) 60% 70% 80% 90% 100% 110% 120% 130% 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 Average wages (2007=100) Source: Oxford Economics 2014
  • 12.
    Public sector austerityto continue until 2020 -6.0 -5.0 -4.0 -3.0 -2.0 -1.0 0.0 1.0 2.0 3.0 4.0 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 Employment in public/private sector, y/y % change Public sector Private sector Spending cuts are forecast to continue into the next parliament (after 2015 general election) and will have a major impact on public sector employment – even as the private sector continues to grow Source: Oxford Economics
  • 13.
    Changes in EmploymentUK: 2008-2014 90 95 100 105 110 115 120 2008 Q1 Q2 Q3 Q4 2009 Q1 Q2 Q3 Q4 2010 Q1 Q2 Q3 Q4 2011 Q1 Q2 Q3 Q4 2012 Q1 Q2 Q3 Q4 2013 Q1 Q2 Q3 Q4 2014 Q1 Q2 Q3 Total Employment Employees Self-employed Source: ONS
  • 14.
    The labour marketin 2015: Fragility
  • 15.
    Skills deficit &the ‘hour glass’ economy 58% 57% 54% 50% 49% 44% 46% 48% 50% 52% 54% 56% 58% 60% Skills gaps caused by lack of each skill Skills Commission 2013
  • 16.
  • 17.
    Changing populations Over thenext decade there will be massive growth in the numbers of older people worldwide, but also pockets of growth (and decline) elsewhere 65-79s +41% 80+ +29% Under 20s +5% 20-34s 0% 35-49s +13% 50-64s +21% +15% +22% +6% -6% 0% +10% +40% +27% +5% +3% +6% -3% +10% +17% -2% -5% -19% +15% +8% +30% +14% -2% 0% +8% World UK USA Italy Sweden Population growth, 2015-2025 Source: UN WPP 2012
  • 18.
    Changing meaning ofage Source: Willmott, Nelson, Complicated Lives, 2005 / Trajectory More time before family = more time spent in education/training Fewer children = less time as ‘parent’ and less financial constraint Longer retirement and shorter ‘old age’ = longer independence
  • 19.
    UK population by generationalgroup 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 1971 1974 1977 1980 1983 1986 1989 1992 1995 1998 2001 2004 2007 2010 2013 2016 2019 2022 2025 Gen Extra Gen Y Gen X Baby Boomer Pre War Pre War Baby Boomer Gen X Gen Y % of UK adult (18+) population in each generational grouping, 1971–2020 Source: ONS/Trajectory
  • 20.
    Two Hyperbolic Narratives Pre-recession GenerationNext The iGeneration Digital Natives Post-recession The Jilted Generation The Lost Generation Generation Screwed
  • 21.
    The many facesof Ageing
  • 22.
  • 23.
    Complex Families Separation. Divorce.Marriage. Remarriage. Step-Children. No children. My Children. Grand Children. Mixed Ethnicity. Same Sex. Education. Housing. Child-Care. Income. Leisure. Privacy. Freedom. Great-Grand Children. Vertical Families. Emigrants. Immigrants. Mixed-Faith. Single Parents.
  • 24.
  • 25.
    Political Fragmentation: No LongerTwo Tribes 97 90 87 75 81 77 74 68 65 83 61 65 0 20 40 60 80 100 120 1951 1966 1970 1974 1979 1997 2001 2005 2010 Labour & Conservative combined share of national vote at selected General Elections Two Party Share of UK GE Vote (%) Turn Out
  • 26.
    Current UK PollingReport Polling Average - UK 34 33 15 9 6 4 Labour Conservative UKIP Lib Dem Green Other
  • 27.
    Is it reallyhappening? Does it really matter?
  • 28.
    The New Morality Self-PreservationSociety C-Suite Scrutiny Brands: Citizen to Personal The Compromised Consumer Value Hunting Discretionary Thrift Mercurial Consumption Decline of Deference Anxiety Society Hyper-Connectivity financial crisis, recession, austerity, stagnation, debt, youth, income, employment
  • 29.
  • 30.
  • 31.
  • 32.
    Hybrid Portfolios “To bea successful youth brand, you must be able to do at least one of three things: make young people’s life easier, more fun or save them money” Simon Eder, Voxburner
  • 33.
    F&B responses tofragmentation
  • 34.
    Fragmentation of marketingitself Customer journey of the future…
  • 35.
    Thank you Trajectory Ltd EnterpriseHouse 1-2 Hatfields London SE1 9PG T 020 3567 5801 #TrajectoryTweet www.trajectorypartnership.com Paul Flatters: Founder & CEO [email protected]