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Poster (Quality Management)
Quality management techniques are used at Beach House Hotel to continuously improve processes and customer satisfaction. These include quality circles to involve all staff in identifying and solving problems through a PDCA cycle approach. Total quality management is also used to measure performance, identify errors, and drive improvement in quality, time, and cost through benchmarking current practices. Customer complaints are viewed as opportunities to test systems and processes, and a loop feedback process is employed to ensure customer satisfaction through addressing issues and maintaining a customer-focused mindset.
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Poster (Quality Management)
- 1. Quality Management inBeach House Hotel Quality Control •Participative Management Technique. •Work as a Team (6-12). •Define/Solve Problem. Quality Circle •Principle That Every Member Must Follow. •Long Term Process For Continuous Improvement. •Involvements Of Everyone in Organization. •Seeks To Improve The Quality of Products. •PDCA circle. TQM •Quality Improvement Tool. •Comparison of Practices and Performance. •Identify Errors. •Performance Improvement. •Measurement of Quality, Time and Cost, Bench Marking Where are we now ? What is our Destination? Our Aims, Expectation, Destination. Using Quality Management System. Elements-Key Activities, Progress, Follow up. Self Assessment • A System or Procedure. • Maintaining Standards in Manufacturer. • Test of Sample Output. • Process of Creating Product Without Problems. Benefits Of Complaints • Complaints identity faulty products • Complaints challenge the quality. • Test internal systems and processes status. • Complaints are friends/gift. • Complaints provide the opportunity for service recovery. How to Use to Improve Loop Feedback Process. Ensuring Satisfaction. Different Mindset. Prepare for Difficult Situation. For Our Hotel Placing Our self in position of Customers. Monthly Basis Complaints Check. Provide Customer Feedback (With Action). Taking Appropriate Action. Methods Of Consultation Focus Group. Group Meeting. Making Event. Taking Opinions. Group Discussion (5-7)