Prajiv CV

Prajiv CV

• 1.
  Prajiv V @ -[email protected] # - 9566532831 Resume A competent & results-oriented individual with over 4 years of experience encompassing Service Delivery, Team Management, Operations Management, ITIL Services & Infrastructure support. Proficient at managing & leading teams 24X7 for running successful process operations & experience of developing procedures, service standards for business excellence. An overall experienceof 4 yearsand 2 months in IT Service Deskanditsrelateddelivery andprocess functions. Project:Ford Motor Company Role Description:ITSDSpecialist– Change/Knowledge Lead RelevantExperience: 2years 11 months RESPONSIBILITIES Change Management  Applya structuredmethodologyandleadchange managementactivities  Assessthe change impact  Complete change managementassessments  Create change managementstrategy  Identify,analyze,prepare riskmitigationtactics  Identifyandmanage anticipatedresistance  Consultandcoach projectteams  Create actionable deliverablesforthe five change managementlevers:communicationsplan, sponsorroadmap,coachingplan,trainingplan,resistance managementplan.  Supportcommunicationefforts  Supporttrainingefforts  Supportand engage seniorleaders  Coach managersandsupervisors  Supportorganizational designanddefinitionof rolesandresponsibilities  Coordinate effortswithotherspecialists  Integrate change managementactivitiesintoprojectplan  Evaluate andensure userreadiness  Manage stakeholders  Track and reportissues  Define andmeasure successmetricsandmonitorchange progress CAREER OBJECTIVE CAREER PROFILE HCL TECHNOLOGIES
• 2.
  Prajiv V @ -[email protected] # - 9566532831 Resume  Supportchange managementatthe organizational level,EnterpriseChange Management  Manage the portfolioandchange load Knowledge Management  Lead the knowledgemanagement team  Maintainthe knowledge base  Followupwithknowledge authorsandownersforcontents  Ensure knowledge articlesare created,drafted,reviewedinanefficientway  Followthe ITILprocessinmaintainingandreviewingthe knowledgebase  Ensure the knowledge isavailableatthe rightplace to the right people atthe righttime Project:VMware ProjectDescription: Enterprise supportonVMlicensing RelevantExperience:8Months Responsibilities  Deliverserviceandsupporttoend-usersusingphonesoftware,viaremote connectionorover the Internet.  Interactwithcustomerstoprovide andprocessinformationinresponsetoinquiries,concerns, and requestsaboutproductsandservices.  Gather customer’sinformationanddetermine the issue byevaluatingandanalyzingthe symptoms.  Diagnose andresolve technical hardwareandsoftware issuesinvolvingVMware licensing.  Researchrequiredinformationusingavailableresources.  Followstandardprocessesandprocedures.  Identifyandescalate priorityissuesperClientspecifications.  Redirectproblemstoappropriate resource.  Accuratelyprocessandrecordcall transactionsusing salesforce.  Offeralternativesolutionswhere appropriate withthe objective of retainingcustomers’and clients’ business;  Organize ideasandcommunicate oral messagesappropriate tolistenersandsituations;  Followupandmake scheduledcall backstocustomerswhere necessary;  Stay currentwithsysteminformation,changesandupdates Project:Verizon/McAfee CONCENTRIX SUTHERLAND
• 3.
  Prajiv V @ -[email protected] # - 9566532831 Resume Projectdescription: Antivirus support Relevantexperience:7months Responsibilities  Respondstophone callsandemail requestsfortechnical support.  Identify,research,andresolve ITtechnical problemsinthe followingareas: McAfee/Verizon, Virusremoval,Systemslowness,internetconnectivity.  Track and monitorIT technical problemstoensure timelyresolutions.  Developandimplementsolutionsforproblems/opportunitiesdiscoveredinthe enduser community.  Abilitytocommunicate technical informationinlaymenterms  Able toidentifyissuesandimplementsolutionsindependently  Abilitytomethodicallytroubleshootandimplementsolutionstocomplex problems Exam / degree Year Name of institute University/board Percentage B.E Mechanical 2010 Hindustan Collegeof Engineering and Technology Anna University 63 XII-State Board 2006 GKD Hr. Secondary School State Board 83.25 X- Matriculation 2004 IHMMHSS Matriculation 86.45 ** Basic schoolingfromKGto 9th completedinBreeksAllIndiaSecondarySchool affiliated toCBSE syllabus, OOTY  ITIL V3 Foundation  A solid understandingof how people go through a change and the change process  Experience and knowledge of change management principles and methodologies.  Exceptional communication skills –both written and verbal.  Abilitytospeakandwrite clearlyandaccurately  Demonstratedproficiencyintypingandgrammar  Knowledgeof customerservice principlesandpractices  Excellent activelisteningskills. EDUCATION DETAILS TECHNICAL QUALIFICATION KEY SKILLS
• 4.
  Prajiv V @ -[email protected] # - 9566532831 Resume  Properphone etiquette  Ability to clearly articulatemessages to a variety of audiences.  Ability to establish and maintain strongrelationships.  Ability to influenceothers and move toward a common vision or goal.  Flexibleand adaptable, ableto work in ambiguous situations.  Forward lookingwith a holistic approach.  Organized with a natural inclination for planningstrategy and tactics.  Problem solvingand rootcauseidentification skills.  Able to work effectively at all levels in an organization.  Willingnesstoco-operate withothersandworktothe greatergood  Multi-taskingcapabilities  Rewardedbythe HCL DirectorGiridhar K for ExcellentPerformance fromtransitiontillGOLIVE  Rewardedasthe bestperformer3 timeswithinayearinHCL.  Got excellentperformerratinginthe yearlyappraisal  Recognizedfororganizingteamoutingsandcricketclubswithinthe project. Father’sname : Venugopal V Date of birth : 16-03-1989 Sex : Male. Nationality : Indian Marital Status : Single Languagesknown : Read: EnglishTamil Hindi Write:EnglishTamil Hindi Speak: English,Tamil, Malayalam Address : No.13, 5th mainroad, JeyachandranNagar Pallikarnai,Chennai 600100 I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibilityforthe correctnessof the above mentionedparticulars. Place:Chennai Date: Prajiv V REWARDS & RECOGNITION PERSONAL DETAILS DECLARATION