PrasadKS

PrasadKS

• 1.
  Prasad K S Contact:+91 9900172631 E-Mail: [email protected] Senior Level Assignments Network Operations/ Solution Designing/ Technology Solution / cloud architect/ Project, Program Management/ Delivery Management Location Preference: Bangalore P R O FI L E S U M M A R Y  A result oriented professional with nearly 22 years of experience in Project Management/ Program Management/ Delivery Management  Successfully developed a project governance model for IT projects with focus on providing transparency in project selection, project priority and execution and management reporting  Expert consultation in cloud strategy, technical assessment, solution design, migration, and delivery of ADAAS over private cloud  Efficiently implemented best practices for infrastructure solution design realizing improvements in efficiencies, risk, and less business interruptions  Expertise in ensuring achievementofcustomer expectations and providing technical leadership in application life cycle activities  Distinction of streamlining the delivery processes in compliance with business functions to support global IT delivery standards  Successfully led the technology solution design team for BFSI/T&M & ABU verticals across geographies  Excellent communicator and relationship manager with aptitude for collaborating with internal and vendor executives, directors and key stakeholders to identify business needs & develop winning solutions  The wealth of expertise entails: IT Governance Networking Operations Project Management Program Management Delivery Management Solution Designing Technology Solution Team Management IT Audits Cloud Architect Fault management System Administration Skill Set
• 2.
  N O TA B L E A C C O M P L I S H M E N T S A C R O S S T H E C A R E E R  Played a pivotal role in leading the cloud architect team providing “Application Delivery As A Sevice” at Banking and Insurance sectors.  Recommend change in architecture to suit Anunta's cloud offering which would best suit for ADAAS implementation in turn managing the entire application delivery chain from server to screen providing a predictable, deterministic way of delivering applications and maximizing end user performance.  Over 10 successful private cloud infrastructure architectural design and implementations.  Played a pivotal role in leading the Enterprise Network Team in handling FSL network worldwide from 2012-2015  Successfullyperformed the following: o Convinced many clients to migrate from a TDM background to MPLS network to carry Voice & data connecting as service improvementplan connecting 5 centers there by achieving substantial savings to the tune of 30% reduction on the overall OPEX spend. o Reduced 30% OPEX spends by migrating legacyIPLC circuits connected over Nortel Passportover to current MPLS technologywithout changing the passports (Voice over Ethernet). o Infrastructure Design,Voice Technology Decision and ProjectExecution of the 49 Domestic and International Delivery Centers across the globe for Firstsource including Centers in London Derry,Belfast, Buenos Aires,US and 15 Centers in India o Designed ITintegration of 3 companies acquired byFirstsource as partof their business acquisition.  Meritoftransitioningover 200 Client Processes andworking withthe team to setupthe 30+ Centers for FSLacrossthe globe  Distinction ofdesigning and implementing solution for load balancing and dynamic load distribution among the multiple sites for DR and Business Continuity  Efficiently produced technical,business and economic feasibilitydocuments and ideas byinvolving different functional,technical and non technical groups  Essayed a stellar role in conducting IT site surveys during mergers and acquisitions in various continents including,South America,North America, Europe and Africa  Recognized and deputed as an IT consultantand IT Project Manager for a large scale business transition from US to India for a leading financial company.Worked at the customer premise and was responsible to solution and center kit out in India  Stellar role in acting as solution lead and PM lead for integrating an acquired companyin North America & UK  Gained significantexposure in managing: o Couple of large projects end-to-end thatcreated large Virtualized Infrastructure and SAN storage at Firstsource and also created the NOC for Firstsource o Multiple Data Center’s moves for FSL during my tenure here and also created multiple hosted COLOData Centers in US and UK for FSL and then migrated those in house for better manageabilityand cost. o Managed to get key wins with the IT Services Consultancyoffered by FSL and generated revenue from IT services o Handled multiple center migrations both domesticallyin INDIA and in USA; have played the lead role in solution design,projectplanning and managed the execution with team in different geographies  Meticulouslyoffered solutions which successfullyintegrates on Virtual Infrastructure and thereby providing additional reliabilityof VI and reduced costs O R GA N I S A T I O N A L E X P E R I E N C E Work Experience Aug 93 – Dec 98 with Lotus Computers Dec 98 – Dec 03 with Frontier Business Systems Pvt. Ltd. Jan 04 – Nov 06 with Central Data Systems Pvt. Ltd. Nov 06 – Dec 13 with Firstsource Solutions Ltd. Since Jan14 with Anunta Technology Management services Ltd.
• 3.
  Since Jan’14 withAnunta Technology Management Solution Ltd., Bangalore, as General Manager – Technology Key Result Areas:  Played a pivotal role in leading the cloud architect team providing “Application Delivery As A Sevice” at Banking and Insurance sectors.  Offering technology Design, solutioning, network assessment for the clients  Providing change in architecture to suit Anunta's cloud by offering best suit for ADAAS implementation in turn managing the entire application deliverychain from server to screen providing a predictable,deterministic way of delivering applications and maximizing end user performance.  Conducting network audits for clients and addressing the pain areas faced by them by recommend changes to permanently arrest their network issues  Responsible for designing, implementing and managing the following: o Layer-2 switches, creating VLANs o Layer-3 switches, creating VLANs and implementing inter-VLAN communication o routing using protocols like RIP (V1/V2) and static routing o STP, PVSTP and MSTP on switches/stacks o LACP, MLT, SMLT, SLT and IST, between Level-2 and Level-3 switches in the Enterprise  Accountable for conficuring the following: o Network security based on MAC based security and other client requirements o QoS for best quality of Voice packet data transfer o Wireless Security Switches and wireless access points using a, b, and g standards o Wireless security based on MAC based security, WEP, and WPA  Overseeing and supporting enterprise application servers and enterprise critical servers  Supporting enterprise network, voice and infrastructure and manage BAU operations supporting 30K+ users in 35+ locations  Delivering support to over 2000 network devices, including Cisco Contact Center / Data Center solutions Nov’06-Dec’13 with Firstsource Solutions Ltd., location as General Manager Technology Key Result Areas:  Acted as Head of Network Services and handled Network Operations and Project Implementations across geography.  Responsible for the following: o Delivering Network Uptime which was ahead of Client defined SLAs. o Redundancy and service continuity to meet Client SLA. o Formulating strategies to implementstrict practice of Change Management for Network Service with Quality and success-rate as key measuring criteria o Capacity Management for physical assets and soft parameters to best utilization of resources  Managed the full life-cycle Network planning, architecture and deployments and operations.  Monitered telecom carriers and service providers to meet or exceed service level agreements, price, response time, matrix tracking, reporting and other contract requirements  Facilitated cross management teams to ensure optimum synchronization to the end users and processes.  Initiated the usage of network tools like Syslog, Cisco ACS, Cisco LMS, Microsoft SMS, Netflow to improve the efficiency and uptime ofthe network. Introduced procedural improvements to increase network uptime and team productivity.  Spearheaded technology solution design team for BFSI/T&M/healthcare & ABU verticals across geographies  Offered IT Solutioning for Global Customers  Clients business development to technology mapping-Understanding the business need of clients, work along with team for design ofappropriate solution with commercial management and rollout as per the business need and SLA compliance.  Clientmanagement,RFP’s/RFI’s & contact center solutions design based on local/remote/TDM/VOIP etc. as per the business need of international/domestic clients.  Managed migration ofmore than 20 business processes from US/Europe to India and Philippines using Avaya, Cisco, and Nortel based ACD.  Supported business development teams by providing CAPEX & OPEX details of the optimum IT solutions.
• 4.
   Oversaw endto end voice/data network infrastructure managementfor the overall growth of the business and its cost effectiveness so as maximize the business revenue and minimize capex and Opex for the overall profitability of the organization.  Initiated interactions with the vendors likes Avaya, Cis co, Nortel, Aspect, Polycom and with telecom service providers like VSNL, BSNL, Reliance,C&W, AT&T, Questcommunication and Bharti etc. for their voice products & services for contact centers (TDM Pay per User minutes based ISD for outbound dialer, IPLC, PRI products in US & tariff plans, NLD &ILD lease lines & dark fibers etc.) & its roll out  Accountable for interaction with different line of business in various business verticals, understand the business needs, work with them as technology consultant and provide the contact center solutions P R E V I O U S E X P E R I E N C E Jan’04-Nov’06 with Central Data Systems Pvt. Ltd., location as Manager Technical Dec’98-Dec’03 with Frontier Business Systems Pvt. Ltd., location as Technical Consultant Aug’93-Dec’98 with Lotus Computers, location as Sr. Network Engineer E D U C A T I O N  MBA (pursuing) in Information Managementfrom Universityof Wales  Diploma in Electronics & Communications from Bangalore University1991 with 60.5 % I N D U S T R I A L T R A I N I N GS  ITIL Foundation Training,FSL Corporate Training  ITIL V3 Framework training , FSL Corporate Training  Developing Skills in Management,External vendor training program  Six Sigma Training,FSL Corporate Training  Time Management, ConflictManagementinternal Training  Trained on various ITES ,BPO voice and data platforms including Cisco ,Avaya, Nortel, Aspect, Verint , NICE and other tools C E R T I FI C A T I O N S  CCNA, CCNP,CCDA, CIPT, CVOICE, EVODD  Sun Certified Workgroup System Engineer  Sun Certified network administrator P E R S O N A L D E T A I L S Date of Birth: 21st April 1971 Address: No 65, AGB Layout, Opp. Sapthagiri Hospital,Hesaraghatta Main Road Bangalore – 560 090 Languages Known: English, Hindi, Kannada & Marathi LinkedIn Profile: https://www.linkedin.com/pub/prasad-ks/6/383/67b