PrácticaParticipación-INTERLINK-realizingcoproduction_final.pdf
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The Interlink H2020 project aims to enhance public service co-production by integrating top-down and bottom-up approaches, enabling collaboration among public administrations, private stakeholders, and citizens. It provides a digital platform that supports service co-design and co-delivery, emphasizing software reuse and collaborative environments for public service improvement. The project includes pilot testing phases and evaluations to assess adoption, usability, and stakeholder involvement in creating effective public services.
PrácticaParticipación-INTERLINK-realizingcoproduction_final.pdf
- 1. Comunidad práctica de Laboratorios 30 June 2022 Realizing co-creation of public services: INTERLINK Diego López-de-Ipiña (Univ. Deusto) [email protected] @dipina
- 2. Comunidad práctica de Laboratorios 2 17/06/2022 • The INTERLINK H2020 project aims to overcome the barriers that hinder administrations to reuse and share services with private partners (including citizens) by combining the advantages of two often opposed approaches: ▪ “top-down” approach where Government holds primary responsibility for creating these services compliant with EU directives, sometimes seeking the support of citizens for specific design or delivery tasks ▪ “bottom-up” approach in which citizens self-organize and deliver grassroot services where government plays no active role in day-to-day activities but may provide a facilitating framework Towards more citizen-centric and sustainable public services
- 3. Comunidad práctica de Laboratorios 3 17/06/2022 Teaming up co-producers: quadruple helix
- 4. Comunidad práctica de Laboratorios 4 17/06/2022 INTERLINK co-production methodology
- 5. Comunidad práctica de Laboratorios 5 17/06/2022 • COLLABORATION & RE-USE ▪ The INTERLINK platform offers a digital environment that facilitates co- production processes between Public Administrations, private stakeholders and citizens and promotes the re-use of software for delivery of public services. • CO-DESIGN & CO-DELIVERY ▪ INTERLINK provides a step-by-step guidance for the co-production and co-delivery of public services along with guidelines, tips and templates that facilitate the collaboration of different actors. • INTERLINKERs ▪ Pieces of knowledge or software that your team can re-use and customize to deliver services. INTERLINK’s key principles and concepts
- 6. Comunidad práctica de Laboratorios 6 17/06/2022 • Designed to support the co-production methodology of INTERLINK and facilitate its adoption and application in the co-production of novel public services • It offers the following core functionalities: ▪ Co-producer team and project management; ▪ Guide for co-production process; ▪ Recommendation of INTERLINKERs most suitable to the problem profiles represented by the chosen co-production task; ▪ Selection and registry of use (displaying result of using the enabler, e.g. instantiation of a Business Plan) and ▪ Access to INTERLINKER catalogue • Designed to maximize extensibility, adaptation and reusability by making use of declarative models for INTERLINKERs and co-production schemas INTERLINK Collaborative Environment
- 7. Comunidad práctica de Laboratorios 7 17/06/2022 Collaborative Environment
- 8. Comunidad práctica de Laboratorios 8 17/06/2022 • Let’s consider the co-production of Hackathon for Good • We would create a new co-production process “Zaragoza Apps4Good” • Create a new team within Zaragoza organization “ZGZ Apps4Good Hackathon organizers” • Select a suitable co-production tree for such co-creation artefact (“#2 Hackathon creation process”) • Be guided by the co-production tree to make progress in the process ▪ Create rules (DESIGNFocus the problem collaborativelySketch an initial idea of the Hackathon: theme, plan, submission & evaluation process) o Only organizers can modify it ▪ Create participation form (RUNService ImplementationOpen Submissions) o Participants can only view it • You may involve different users to see different aspects (hackathon organizers & participants) Demonstrating co-creation
- 9. Comunidad práctica de Laboratorios 9 17/06/2022 Deployment Environments • We can find them at the following URLs: ▪ https://mef.interlink-project.eu/ ▪ https://varam.interlink-project.eu/ ▪ https://zgz.interlink-project.eu/
- 10. Comunidad práctica de Laboratorios 10 17/06/2022 • 2 iterations per pilot: • 2 sub-phases per phase: Pilots’ planning: approach April - May 2022 (M16 - M17) PRE-PILOT PILOT EXECUTION PILOT ITERATION 2 CONSOLIDATION PRE-PILOT PILOT EXECUTION PILOT ITERATION 1 EXPLORATION June - September 2022 (M18 - M21) March- April 2023 (M27 - M28) May - Sept 2023 (M29 - M33) PRE-PILOT PILOT EXECUTION GOAL: Instantiation of INTERLINK platform and testing TESTING GROUP: Selected group of testers GOAL: Pilot open to all stakeholders (INTERLINKERs and services published and available to authorized users) TESTING GROUP: Open set of users: citizens, public administrations and local businesses (up to 200 users are expected) ITERATION I (M16 - M21) April 2022 June 2022 September 2022
- 11. Comunidad práctica de Laboratorios 11 17/06/2022 Evaluation goals • Global or pilot-agnostic goals: A. INTERLINK USE and CO-PRODUCTION of SERVICES. The number of INTERLINKERs in use, stakeholders involved with the INTERLINK solution during the two Pilots, as well as the co-production of services enabled by INTERLINK, which correspond to the KPIs specified in the Proposal and their targets B. THE VALUE PROVIDED by INTERLINK. The value improvements provided by the INTERLINK solution C. THE USERS’ PERCEPTIONS of INTERLINK. Users’ perceptions of INTERLINK regarding acceptance, usability, and trust • Local or pilot-specific goals: D. PILOT SPECIFIC KPIs. Custom made at each pilot site
- 12. Comunidad práctica de Laboratorios 12 17/06/2022 Evaluation dimensions & constructs • INTERLINK pilots aim to assess whether the co-production model & supporting tools and co-produced assets put forward by the project will enhance the quality, quantity, and reuse of public services among European public administrations (PAs). ▪ What will be the degree of ADOPTION achieved by INTERLINK co-production model, supporting tools and co-produced public services and INTERLINKERs? Product-based Quality • Functional suitability • Performance efficiency • Compatibility • Usability • Reliability • Security • Maintanability • Portability User-based Quality • Effectiveness • Efficiency • Usefulness • Satisfaction • Easy of use • Flexibility Value-based Quality • Inclusiveness • Security/Privacy • Democratic values • Legitimacy • Weberian criteria of public administration TRUST >> ACCEPTANCE >> ADOPTION Quality of co-production process
- 13. Comunidad práctica de Laboratorios 13 17/06/2022 Qualitative and quantitative measures for evaluation gathered at each pilot • Logging mechanism for understanding user-behaviour in co-production and as end users ▪ Guiding document and spreadsheet • Questionnaires for alpha testers (alpha scripts, activity satisfaction, UEQ and in-app questionnaires) • Questionnaires for beta testers (for co-producers and end-users) • KPIs tables: pilot wide and specific metrics • Cognitive Walkthrough, Heuristic Evaluation, Think-Aloud, In-depth interviews or videos, and other techniques Pre-Pilot sub-phase Pilot Execution Phase Aim → Instantiation of INTERLINK services and testing. Testing group → Controlled & selected group of alpha testers (5-10 users/pilot site) Aim → Pilot open to all stakeholders (services published and available to authorized users). Testing group → open set of users: citizens, public administration and local businesses (up to 200 users are expected) April (M16 M17)- May 2022 (M17) June 2022 (M18) – September 2022 (M20 M21) Data logs Cognitive walkthrough Heuristic evaluation Alpha questionnaires Data logs In-app questionnaires Online surveys Think-aloud methods Interviews April (M16)-May (M17) 2022 June (M18)-September (M21) 2022 Pilot Execution sub-phase
- 14. 14 Comunidad práctica de Laboratorios Use case: goal and iterations MEF’s use case goal is to leverage on the INTERLINK platform and its enablers to co-design a Participatory Strategic Planning Module (PSPM). These goals are divided into two clear phases of co-design. Use Case Structure The second iteration, foresees further work on the INTERLINK platform, its enablers, and the PSPM alongside some of the same and potentially new stakeholders to gather additional requirements and feedback. The result of these interactions will be a mock-up of the PSPM. Second Iteration: CO-CREATION PHASE The first iteration has the goal of collecting expectations, requirements and feedback from stakeholders in order to test the usability of the INTERLINK platform and to co-design a blueprint of the PSPM (Participatory Strategic Planning Module) open to Public Bodies to allow their participation in the definition of the MEF’s Strategic Plan. First Iteration: CO-DESIGN PHASE Between iterations a blueprint of the PSPM will be produced 17/06/2022
- 15. Comunidad práctica de Laboratorios 15 17/06/2022 VARAM use-case goal • VARAM aims to improve public services, by involving a wider range of stakeholders in the development and provision of public (specifically municipal) services. • The focus of VARAM pilot is unified municipal services that are provided by all or majority of Latvian municipalities.
- 16. 16 Zaragoza UC context Public admin NGOs Research Entrepreneurs Artists Civic Tissue The City of Zaragoza (ZGZ) together with Zaragoza City of Knowledge Foundation (FZCC) work jointly to promote collaborative and innovative programs in education, entrepreneurship, smart city, and digital culture. Etopia. Center of art and technology, is the headquarters of both the Smart City Service and the Zaragoza City of Knowledge Foundation. In addition to Zaragoza City Council's Smart City Service and the Zaragoza City of Knowledge Foundation, Etopia also involves other stakeholders who design, organise and produce different programmes aimed at schools, creators, artists, researchers, entrepreneurs, companies and citizens in general. eTOPIA_ Center for Arts & Tech. Municipal Innovation Hub DG.O 2022: Democratizing co-creation 17/06/2022
- 17. 17 1. Provide a digital layer to our physical co-creation and co-delivery activities 2. Increase our internal productivity through better reporting, tracking, and booking, also creating a data feedback loop for agile improvement 3. Improve the citizen perception in our brand as a City Making Center through a more accessible and open catalogue of services 4. Promote the transition from users to co-producers and co-deliverers from an agile and "open source" approach. 5. Enhance the engagement and participation level of the communities around Etopia_ including its co-governance through tokenization and gamification. Zaragoza UC: Goals and Expectations
- 18. 18 Other initiatives: SOCIO-BEE & GREENGAGE