Same Time Last Year - Year of UC 13-14
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This document provides a summary of notable events in the unified communications industry from March 2013 to February 2014. It covers leadership changes, mergers and acquisitions, key product launches, and emerging trends. Major topics discussed include the growth of cloud, mobile, and video technologies as well as privacy issues stemming from NSA surveillance revelations.
Same Time Last Year - Year of UC 13-14
- 1. UC Year in Review 65 slides in 45 minutes
- 2. UC, A Year in Review: March 2013-Febrary 2014 Dave Michels • NoJitter.com • TalkingPointz.com • UCStrategies.com • Wainhouse Research • @DaveMichels Be sure to check the Innovation Showcase Your Guide thru Time
- 3. UC, A Year in Review: March 2013-Febrary 2014 • Enterprise Connect occurs every March. What happens during the other months? • Let’s take a look…. March 2013 – Feb 2014
- 4. UC, A Year in Review: March 2013-Febrary 2014 Leadership Mergers and Acquisitions Cloud Mobile Video Key Themes
- 5. UC, A Year in Review: March 2013-Febrary 2014 • Mitel names Joe Vitalone EVP Sales • Genesys names Dave Grennyson EVP and GM
- 6. UC, A Year in Review: March 2013-Febrary 2014 • Oracle Intends to Acquire Tekelec • Genesys acquired Utopy
- 7. UC, A Year in Review: March 2013-Febrary 2014 • Avaya announces Collaborative Cloud for SPs • Mitel Partners with Sprint on cloud solutions • Cisco Connects TelePresence and WebEx • NEC General Availability of 3C UCaaS
- 8. UC, A Year in Review: March 2013-Febrary 2014 • New Avaya SBC for “secure communications for remote, mobile and home-based workers” • Avaya New Suites: Mobility and Collaboration
- 9. UC, A Year in Review: March 2013-Febrary 2014 • Vidyo and Philips Healthcare enable enterprise-grade video for remote patients
- 10. UC, A Year in Review: March 2013-Febrary 2014 • Cisco Launches DX650 Android-based endpoint • Cisco Launches Resource Management Automation
- 11. UC, A Year in Review: March 2013-Febrary 2014 • Alcatel-Lucent Names Michel Combes CEO • AVST hires Sean Shaughnessy SVP Sales • Polycom hires Jim Kruger CMO
- 12. UC, A Year in Review: March 2013-Febrary 2014 • Internet2 offers subscription-based Vidyo communications
- 13. UC, A Year in Review: March 2013-Febrary 2014 • Avaya names Ben Taft VP, Inside Sales • Avaya names Brett Shockley SVP, CTO • Avaya names Joe Manuele VP Global SP and SI • Mitel names Tim Gaines VP Sales US
- 14. UC, A Year in Review: March 2013-Febrary 2014 • Thinking Phone Networks Expands into EMEA • 8x8 Supports HIPAA/HITECH Compliance
- 15. UC, A Year in Review: March 2013-Febrary 2014 • ShoreTel announces Dock for iPhones and iPads • ShoreTel announces IP930D DECT Phones
- 16. UC, A Year in Review: March 2013-Febrary 2014 • Google and MPEG LA agree on Royalty-Free VP8 Licensing - WebRTC
- 17. UC, A Year in Review: March 2013-Febrary 2014 • Google drops support of XMPP
- 18. UC, A Year in Review: March 2013-Febrary 2014 • ShoreTel names Pankaj Malhortra SVP Engineering
- 19. UC, A Year in Review: March 2013-Febrary 2014 • Mitel acquires prairieFyre • Genesys acquires SoundBite • IBM acquires SoftLayer (cloud)
- 20. UC, A Year in Review: March 2013-Febrary 2014 • Avaya announces new consulting service to help businesses accelerate cloud and collaboration • Mitel offers complete line of Vidyo products and services • BroadSoft announces tools for WebRTC support
- 21. UC, A Year in Review: March 2013-Febrary 2014 • Apple Releases iOS 7
- 22. UC, A Year in Review: March 2013-Febrary 2014 • Avaya Scopia Video Collaboration Solution for IP Office • CERN selects Vidyo for global, large-scale, real- time collaborative for 20,000 scientists from over 600 institutes • Vidyo launches VidyoConferencing 3.0
- 23. UC, A Year in Review: March 2013-Febrary 2014 • Avaya announces Avaya Aura Collaboration Environment • Snowden reveals NSA accessing Verizon records and FBI & NSA said to be secretly mining data from nine U.S. tech giants
- 24. UC, A Year in Review: March 2013-Febrary 2014 • Avaya names Pierre-Paul Allard SVP WW Sales • BroadSoft names Jeffery Pearl VP Carrier Sales • Genband names David Walsh President CEO • LifeSize names Craig Malloy Interim CEO • Polycom names Kevin Parker Acting CEO • Huge Reorg at Microsoft. Lync/Skype now within Applications Group under EVP Qi Lu
- 25. UC, A Year in Review: March 2013-Febrary 2014 • Aspect acquires Voxeo
- 26. UC, A Year in Review: March 2013-Febrary 2014 • Aastra completes cutover at Iowa State to hosted Internet2 10k lines in 10 weeks (savings of $600k/yr)
- 27. UC, A Year in Review: March 2013-Febrary 2014 • ShoreTel announces ShoreTel Mobility 7 • Microsoft reports biggest loss in a decade, Surface takes $900 million write-down
- 28. UC, A Year in Review: March 2013-Febrary 2014 • Siemens-Enterprise introduces “Ansible” • ShoreTel reports customers double in Asia over 12 months ending June 30 2012. • ShoreTel introduces 400 Series IP SIP phones • Gartner MQ Leaders: Cisco, Microsoft, Avaya, Siemens-Enterprise
- 29. UC, A Year in Review: March 2013-Febrary 2014 • 8x8 names Ramana Gottipati VP Prod Mktg • Avaya promotes Richard Steranka to VP of WW Channels • BroadSoft names Andrew Wyatt VP of Strategy • ShoreTel names Don Joos CEO
- 30. UC, A Year in Review: March 2013-Febrary 2014 • Mitel Partners with Black Box and Rackforce for cloud-based solutions
- 31. UC, A Year in Review: March 2013-Febrary 2014 • NEC 3C 8.5 Release – “new smart phone and tablet clients top the list of capabilities”
- 32. UC, A Year in Review: March 2013-Febrary 2014 • Vidyo and Google collaborate on VP9 SVC and WebRTC • WAPO: “Videoconference providers see uptick in federal demand” • Google switches codec in Hangouts from H.264 SVC to VP8 AVC HD
- 33. UC, A Year in Review: March 2013-Febrary 2014 • Many more Snowden revelations, including NSA violated privacy rules 1000s of times • SouthWest airlines moves its contact center to an Aspect hosted solution Half way! 6 more months to go
- 34. UC, A Year in Review: March 2013-Febrary 2014 • 8x8 names Vikram Verma as CEO • Blue Jeans names James Campanini as GM EMEA, Jay O’Conner CMO • Cisco names Peder Ulander VP Collab Marketing • Vidyo names Joan Vadermate VP of Marketing
- 35. UC, A Year in Review: March 2013-Febrary 2014 • Verizon pays $130 B to buy out Vodafone in Verizon Wireless • Microsoft Intends to acquire smartphone division of Nokia • Genband acquires Fring, OTT Mobile IP • Thrupoint spins-off its Fusion collaboration business: CaféX Communications, Inc.
- 36. UC, A Year in Review: March 2013-Febrary 2014 • Avaya announces Collaborative Cloud for SPs • Mitel Partners with Sprint on cloud solutions • Cisco Connects TelePresence and WebEx • NEC General Availability of 3C UCaaS
- 37. UC, A Year in Review: March 2013-Febrary 2014 • iOS 7 adds support for FaceTime audio calling • Microsoft includes free international Skype calls plus 200GB 1Drive storage with Surface 2 and Surface Pro 2
- 38. UC, A Year in Review: March 2013-Febrary 2014 • Citrix jumps into collaboration with video- enabled “Project Zeus”
- 39. UC, A Year in Review: March 2013-Febrary 2014 • Gartner MQ Corp Telephony Leaders: Cisco, Avaya, Siemens-Enterprise, Alcatel-Lucent • Snowden reveals UK and US can crack most encryption used online • Amazon announces MayDay on new Kindles • Avaya aligns Contact Center with Oracle on Customer Relationship solutions
- 40. UC, A Year in Review: March 2013-Febrary 2014 • Andy Ory joins Thinking Phone Networks BoD • Microsoft names Gurdeep Singh Pall CVP Lync/Skype • Jonathan Rosenburg returns to Cisco: VP CTO Collaboration • Jens Meggers named as VP and GM of Cisco Cloud Collaboration
- 41. UC, A Year in Review: March 2013-Febrary 2014 • Genesys acquires EchoPass • Avaya acquires portions of ITNavigator
- 42. UC, A Year in Review: March 2013-Febrary 2014 • BroadSoft announces extended dialer for Chrome • 8x8 expands with UK Data Center
- 43. UC, A Year in Review: March 2013-Febrary 2014 • Avaya Messaging Service integrates SMS & IM • Cisco Expressway facilitates any where any device collaboration • Cisco and Plantronics show Intelligent Proximity
- 44. UC, A Year in Review: March 2013-Febrary 2014 • Cisco announces MX300 fast, dual display • Cisco Announces Jabber Guest • Cisco “Open Sources” H.264 for WebRTC • Forrester rates Vidyo as “Best Overall Video Quality and Performance.”
- 45. UC, A Year in Review: March 2013-Febrary 2014 • USPS goes with Aastra Clearspan (400k endpoints) • SEN becomes Unify • Avaya Aura Collaboration Environment, IP Office expanded for Mid-Market • Cisco launches 7800 Series IP Endpoints
- 46. UC, A Year in Review: March 2013-Febrary 2014 • Avaya hires Laurent Philonenko VP Corp Strategy and Development • BlackBerry names John Chen CEO
- 47. UC, A Year in Review: March 2013-Febrary 2014 • Mitel to acquire Aastra (and double) • IBM to acquire Fiberlink (MDM) • Blackberry abandons plan to sell itself
- 48. UC, A Year in Review: March 2013-Febrary 2014 • Gartner MQ UCaaS Leaders: West, Thinking Phone Networks, 8x8 • Amazon launches Workspaces – cloud VDI • Cisco’s CEO suggests that international sales may be hindered due to NSA revelations • NEC introduces “Cradle Phone”
- 49. UC, A Year in Review: March 2013-Febrary 2014 • Polycom names Peter Leav CEO • Unify names Dean Douglas CEO • ShoreTel names Mark Roberts CMO
- 50. UC, A Year in Review: March 2013-Febrary 2014 • Genesys acquires Voran • Cisco to acquire Collaborate.com • 8x8 acquires Voicenet Solutions in UK
- 51. UC, A Year in Review: March 2013-Febrary 2014 • IETF stalemate on mandatory video codec for WebRTC
- 52. UC, A Year in Review: March 2013-Febrary 2014 • Huawei exits US Market • Microsoft releases SDN API for Lync • Genesys offers Premier, Business, and Enterprise Editions on Genesys Customer Experience Platform
- 53. UC, A Year in Review: March 2013-Febrary 2014 • Interactive Intelligence reported 50% of its 2013 orders came from cloud (5% in 2009) • Significant changes in executive leadership – especially Avaya, Cisco, Microsoft, Unify, and ShoreTel. • OS Failures BB10 and Win8 • Big Year for Lync • Lots-o-consolidation 2013 Trends
- 54. 2014
- 55. UC, A Year in Review: March 2013-Febrary 2014 • Aastra acquires Telepo (Mitel closes on Aastra) • VMware to acquire AirWatch (MDM)
- 56. UC, A Year in Review: March 2013-Febrary 2014 • IBM says that Connections (Sametime) team to embrace Windows Phone and Windows 8 tablets
- 57. UC, A Year in Review: March 2013-Febrary 2014 • Google announces Chromebox for Meetings • Vidyo announces H2O (Hangouts to Other)
- 58. UC, A Year in Review: March 2013-Febrary 2014 • Genband announced Generation Enterprise – WebRTC enabled UC • IBM announced IBM Mail Next • IBM renames everything Connections Sametime 9 is Connections Chat and Meetings • Frost reports enterprise social network usage up 29.5%
- 59. UC, A Year in Review: March 2013-Febrary 2014 • Unify names Jon Pritchard as EVP of WW Channels and Steve Shanck GM NA Region • Microsoft names Satya Nadella new CEO
- 60. UC, A Year in Review: March 2013-Febrary 2014 • ALU inks deal to Sell ALU-E to Huaxin (China) • Facebook acquired WhatsApp
- 61. UC, A Year in Review: March 2013-Febrary 2014 • BroadSoft and Audiocodes introduce One Voice for Hosted Services in Frankfurt
- 62. UC, A Year in Review: March 2013-Febrary 2014 • Spectralink announces Android-based Wi-Fi phones • Microsoft announces Voice Controls for Lync on Windows 8 devices
- 63. UC, A Year in Review: March 2013-Febrary 2014 • Microsoft announces Lync to Skype Video Calls • Polycom announces Real Presence 1 – significant simplification of licensing
- 64. UC, A Year in Review: March 2013-Febrary 2014 • STC renames to SCTC (Society of Communications Technology Consultants) • Mitel launches Mi-Contact Center 7 – major release • NEC UC for Business 7.0 – global CCTR • Microsoft previews “JLync” • Microsoft signaling tighter integration between Lync and Skype
- 65. UC, A Year in Review: March 2013-Febrary 2014 Waning • Devices • SIP • BYOD • Mobility • VoIP Waxing • Video • Contact Center • Cloud • SDN • Privacy • “Experience” • Consumerization • WebRTC (not just talk)