Bud Haney
                  • Founder, President & CEO, Profiles International
                  • Author of ‘40 Strategies for Winning in Business’
                    & ‘Leadership Charisma’




                           Speakers

Deiric McCann
• Sr. Vice President, Profiles International
• Author of ‘Winning Business Proposals’ &
  co-author of ‘Leadership Charisma’
Leadership Charisma
 The Impact of the Charismatic Leader
            Raising Productivity & Profitability
A Common
 Thread?
“…Charisma for it’s own sake is good for 
  little more than your ego – but put it to 
work in the service of your business and its 
          impact can be enormous.

  - ‘Leadership Charisma’, Haney, Sirbasku, McCann
We defined a
more practical
 ‘commercial charisma’…
Leadership Charisma
  "Charismatic leaders create and maintain a work 
   environment where people are emotionally and 
intellectually committed to the organization's goals.
They build an energetic and positive attitude in others 
       and inspire them to do their very best. 
 In doing so they create a common sense of purpose 
where people are more inclined to invest extra energy 
   and even some of their own time in their work." 


                           - ‘Leadership Charisma’, Haney, Sirbasku, McCann
The Research: What We Did


• 40,000 manager-leaders assessed
  for their leadership charisma…

• …by almost 400,000 ‘Direct Reports’
The Research: What We Found


   • It ALL comes down to behavior!

   • ANYONE can learn to be a
     charismatic leader
“You can resist an invading army; you 
cannot resist an idea whose time has come.”




                                    Victor Hugo
So What?
Getting Positive Results
You trimmed costs,
You reengineered your processes,
In some cases you reduced your
workforce …
 You now have the team that MUST
    take you through this economy
                       successfully
A Critical Reality
Vernon Bryce, Talking in TradeArabia
Engagement = Productivity & Profitability




    Source: Towers Perrin ‘Global Workforce Study’ (surveyed nearly 90,000 employees in 18 countries)
Engagement = Productivity & Profitability


…which equates to:

…a 51% Gap in Operating Income!
…a 39% Gap in Earnings per Share!
…between high and low engagement organizations


          Source: Towers Perrin ‘Global Workforce Study’ (surveyed nearly 90,000 employees in 18 countries.
What Drives
Engagement
Engagement is Driven By

• Job Fit
• Leadership – too often forgotten!
The Overlooked Role of
                     The Leader in Engagement

  … a great workplace is measured by the quality 
   of three, interconnected relationships:

The relationship…
  …between employees and management
  …between employees and their jobs/company
  …between employees and other employees



                               Fortune Magazine’s “100 Best places To Work”
Engagement
                            The “... a heightened emotional
                                      connection that an
                               employee feels for his or her
                        Common Thread?
                               organization, that influences
                                him or her to exert greater
                                     discretionary effort
                                      in his or her work.”



       Charisma:
   “... a special quality of
 leadership that captures
 the popular imagination
and inspires allegiance and
           devotion.”
No one
has charisma
The Research: What We Found


   • It ALL comes down to behavior!

   • ANYONE can learn to be a
     charismatic leader
Leadership Charisma:
                Two Guiding Principles
• WIIFM
• The Charismatic Equation
WIIFM
The ‘Charismatic Equation’


    'The extent to which you are
  perceived as being charismatic is
directly proportional to the extent to
   which people either feel or fare
  better after each interaction with
                 you'.

                - ‘Leadership Charisma’, Haney, Sirbasku, McCann
ANYONE can Learn to be a Charismatic Leader:
                     Six of the Most Critical Behaviors


1.   Be a Beacon of Positivity
2.   Communicate Effectively
3.   Tailor Your Vision
4.   Be Energetic & Enthusiastic
5.   Recognize the Greatness in Others
6.   Use the Charismatic Power of Belief in People
1.
Be a Beacon of
   Positivity
2.9013?
“The Losada Line”
Positivity / Negativity Ratio
     1:1   2:1       3:1      4:1    5:1      6:1     7:1   8:1    9:1   10:1   11:1


         Team                                          Team
      ‘Languishes’                                  ‘Flourishes’
     Creativity dies,                            Creativity thrives,
      relationships                        relationships are enhanced,
      break down &
                                                engagement rises,
    productivity dives
                                              people work in ‘flow’,
                                               & productivity rises
                                             The ‘Losada Zone
                     2.9013:1
                 The ‘Losada Line’
                             Line’




Charismatic & engaging leaders focused on keeping their
       environment & people in the Losada Zone
2. Communicate Effectively
1-on-1 Communications

•   Keep it upbeat
•   For heaven’s sake, listen!
•   Solicit ideas, opinions and suggestions
•   Create a comfortable climate for raising
    concerns
3. Tailor Your Vision
…the best way to keep your stars 
 (engaged) is to know them better 
    than they know themselves 
 ‐ and then use that information to 
customize the career of their dreams



                   -Source: Timothy Butler & James Waldroop: “Job Sculpting”
                      Harvard Business Review - September-October 1999
Tailor Your Vision

• What are their strengths?
• What are their development needs?
• What goals do they have for themselves?
• What does success look like for them?
• What are their family circumstances?
• What are their passionate interests?
• What will they learn / how will they become more
  valuable helping you to achieve your vision?
4.
   Energy
& Enthusiasm
Emotional Contagion
“Results of our studies clearly indicated that leaders’ emotional
expressions play an important role in the formation of followers’
 perceptions of leader effectiveness, attraction to leaders and
                        follower mood …
   … charismatic leaders enable their followers to experience
                     positive emotions …

…the behavior of leaders and managers can make a difference in
the happiness and well-being of the followers by influencing their
                        emotional lives”


                                            Joyce E.Bono & Remus Ilies
Everything we say or do tends to ripple
through our network, having an impact
on our friends (one degree), our
friends’friends (two degress), and even our
friends’ friends friends (three degrees)
5. Recognize the
Greatness in Others
Recognition is Chemical

   Recognition for good work releases
  Dopamine in the brain, which creates
     feelings of pride and pleasure.

Better yet, that Dopamine hit cements the
knowledge that more of that behavior will
 create more praise, resulting in another
      Dopamine drench, and so on.

                ‘In Praise of Praising Your Employees’, Gallup Management Journal
Recognition is Psychological


        The
‘Norm of Reciprocity’
6. The Charismatic Power of
             Belief in People
2 Key Drivers of Individual
                          Performance
• Leader’s expectation of an individual
“…if you have positive expectations
     of all of your people then,
consciously and unconsciously, you
   will continually transmit those
  expectations and support your
people in raising their self-esteem,
 their expectations of themselves,
 and their engagement with their
  work to produce the results you
          expect of them.”



 - ‘Leadership Charisma’, Haney, Sirbasku, McCann
2 Key Drivers of Individual
                           Performance
• Leader’s expectation of an individual
• Individual’s expectation of her-/himself
“As a charismatic leader you
      must have the very highest
     expectations of your people,

  knowing that your expectations will
     become their expectations

   – and that their expectations will
      translate to unprecedented
productivity, performance and success.”


   - ‘Leadership Charisma’, Haney, Sirbasku, McCann
ANYONE can Learn to be a Charismatic Leader:
                     Six of the Most Critical Behaviors


1.   Be a Beacon of Positivity
2.   Communicate Effectively
3.   Tailor Your Vision
4.   Be Energetic & Enthusiastic
5.   Recognize the Greatness in Others
6.   Use the Charismatic Power of Belief in People
“Everything you do,
       or do not do,
          adds to,
    or subtracts from,
your charisma as a leader”
Where are you now?
     ‘You cannot manage what you cannot measure’


• Self Leadership Charisma Index (SLCI)
• Self Leadership Charisma Quotient (SLCQ)



 You have little idea what you’re doing that’s working…
Checkpoint:
 Self Leadership Charisma Index &
Self Leadership Charisma Quotient
Getting Positive Results
Leadership Charisma
 The Impact of the Charismatic Leader
            Raising Productivity & Profitability

Prezentare Bud Haney & Deiric McCann - Leadership Charisma

  • 1.
    Bud Haney • Founder, President & CEO, Profiles International • Author of ‘40 Strategies for Winning in Business’ & ‘Leadership Charisma’ Speakers Deiric McCann • Sr. Vice President, Profiles International • Author of ‘Winning Business Proposals’ & co-author of ‘Leadership Charisma’
  • 2.
    Leadership Charisma TheImpact of the Charismatic Leader Raising Productivity & Profitability
  • 3.
  • 4.
    “…Charisma for it’s own sake is good for  little more than your ego –but put it to  work in the service of your business and its  impact can be enormous. - ‘Leadership Charisma’, Haney, Sirbasku, McCann
  • 5.
    We defined a morepractical ‘commercial charisma’…
  • 6.
    Leadership Charisma "Charismatic leaders create and maintain a work  environment where people are emotionally and  intellectually committed to the organization's goals. They build an energetic and positive attitude in others  and inspire them to do their very best.  In doing so they create a common sense of purpose  where people are more inclined to invest extra energy  and even some of their own time in their work."  - ‘Leadership Charisma’, Haney, Sirbasku, McCann
  • 7.
    The Research: WhatWe Did • 40,000 manager-leaders assessed for their leadership charisma… • …by almost 400,000 ‘Direct Reports’
  • 8.
    The Research: WhatWe Found • It ALL comes down to behavior! • ANYONE can learn to be a charismatic leader
  • 9.
  • 11.
  • 12.
  • 13.
    You trimmed costs, Youreengineered your processes, In some cases you reduced your workforce … You now have the team that MUST take you through this economy successfully
  • 14.
  • 15.
  • 16.
    Engagement = Productivity& Profitability Source: Towers Perrin ‘Global Workforce Study’ (surveyed nearly 90,000 employees in 18 countries)
  • 17.
    Engagement = Productivity& Profitability …which equates to: …a 51% Gap in Operating Income! …a 39% Gap in Earnings per Share! …between high and low engagement organizations Source: Towers Perrin ‘Global Workforce Study’ (surveyed nearly 90,000 employees in 18 countries.
  • 18.
  • 19.
    Engagement is DrivenBy • Job Fit • Leadership – too often forgotten!
  • 20.
    The Overlooked Roleof The Leader in Engagement … a great workplace is measured by the quality  of three, interconnected relationships: The relationship… …between employees and management …between employees and their jobs/company …between employees and other employees Fortune Magazine’s “100 Best places To Work”
  • 21.
    Engagement The “... a heightened emotional connection that an employee feels for his or her Common Thread? organization, that influences him or her to exert greater discretionary effort in his or her work.” Charisma: “... a special quality of leadership that captures the popular imagination and inspires allegiance and devotion.”
  • 22.
  • 23.
    The Research: WhatWe Found • It ALL comes down to behavior! • ANYONE can learn to be a charismatic leader
  • 24.
    Leadership Charisma: Two Guiding Principles • WIIFM • The Charismatic Equation
  • 25.
  • 26.
    The ‘Charismatic Equation’ 'The extent to which you are perceived as being charismatic is directly proportional to the extent to which people either feel or fare better after each interaction with you'. - ‘Leadership Charisma’, Haney, Sirbasku, McCann
  • 27.
    ANYONE can Learnto be a Charismatic Leader: Six of the Most Critical Behaviors 1. Be a Beacon of Positivity 2. Communicate Effectively 3. Tailor Your Vision 4. Be Energetic & Enthusiastic 5. Recognize the Greatness in Others 6. Use the Charismatic Power of Belief in People
  • 28.
    1. Be a Beaconof Positivity
  • 29.
  • 30.
    Positivity / NegativityRatio 1:1 2:1 3:1 4:1 5:1 6:1 7:1 8:1 9:1 10:1 11:1 Team Team ‘Languishes’ ‘Flourishes’ Creativity dies, Creativity thrives, relationships relationships are enhanced, break down & engagement rises, productivity dives people work in ‘flow’, & productivity rises The ‘Losada Zone 2.9013:1 The ‘Losada Line’ Line’ Charismatic & engaging leaders focused on keeping their environment & people in the Losada Zone
  • 31.
  • 32.
    1-on-1 Communications • Keep it upbeat • For heaven’s sake, listen! • Solicit ideas, opinions and suggestions • Create a comfortable climate for raising concerns
  • 33.
  • 34.
    …the best way to keep your stars  (engaged) is to know them better  than they know themselves  ‐ and then use that information to  customize the career of their dreams -Source: Timothy Butler & James Waldroop: “Job Sculpting” Harvard Business Review - September-October 1999
  • 35.
    Tailor Your Vision •What are their strengths? • What are their development needs? • What goals do they have for themselves? • What does success look like for them? • What are their family circumstances? • What are their passionate interests? • What will they learn / how will they become more valuable helping you to achieve your vision?
  • 36.
    4. Energy & Enthusiasm
  • 37.
    Emotional Contagion “Results ofour studies clearly indicated that leaders’ emotional expressions play an important role in the formation of followers’ perceptions of leader effectiveness, attraction to leaders and follower mood … … charismatic leaders enable their followers to experience positive emotions … …the behavior of leaders and managers can make a difference in the happiness and well-being of the followers by influencing their emotional lives” Joyce E.Bono & Remus Ilies
  • 38.
    Everything we sayor do tends to ripple through our network, having an impact on our friends (one degree), our friends’friends (two degress), and even our friends’ friends friends (three degrees)
  • 39.
  • 40.
    Recognition is Chemical Recognition for good work releases Dopamine in the brain, which creates feelings of pride and pleasure. Better yet, that Dopamine hit cements the knowledge that more of that behavior will create more praise, resulting in another Dopamine drench, and so on. ‘In Praise of Praising Your Employees’, Gallup Management Journal
  • 41.
    Recognition is Psychological The ‘Norm of Reciprocity’
  • 42.
    6. The CharismaticPower of Belief in People
  • 43.
    2 Key Driversof Individual Performance • Leader’s expectation of an individual
  • 44.
    “…if you havepositive expectations of all of your people then, consciously and unconsciously, you will continually transmit those expectations and support your people in raising their self-esteem, their expectations of themselves, and their engagement with their work to produce the results you expect of them.” - ‘Leadership Charisma’, Haney, Sirbasku, McCann
  • 45.
    2 Key Driversof Individual Performance • Leader’s expectation of an individual • Individual’s expectation of her-/himself
  • 46.
    “As a charismaticleader you must have the very highest expectations of your people, knowing that your expectations will become their expectations – and that their expectations will translate to unprecedented productivity, performance and success.” - ‘Leadership Charisma’, Haney, Sirbasku, McCann
  • 47.
    ANYONE can Learnto be a Charismatic Leader: Six of the Most Critical Behaviors 1. Be a Beacon of Positivity 2. Communicate Effectively 3. Tailor Your Vision 4. Be Energetic & Enthusiastic 5. Recognize the Greatness in Others 6. Use the Charismatic Power of Belief in People
  • 48.
    “Everything you do, or do not do, adds to, or subtracts from, your charisma as a leader”
  • 50.
    Where are younow? ‘You cannot manage what you cannot measure’ • Self Leadership Charisma Index (SLCI) • Self Leadership Charisma Quotient (SLCQ) You have little idea what you’re doing that’s working…
  • 51.
    Checkpoint: Self LeadershipCharisma Index & Self Leadership Charisma Quotient
  • 52.
  • 55.
    Leadership Charisma TheImpact of the Charismatic Leader Raising Productivity & Profitability