Problem solving & decision making

The document outlines two processes - problem solving and decision making. For problem solving, it recommends defining the problem clearly, considering if it is a symptom of a larger issue. It advises starting with simple solutions, brainstorming all possible solutions, and implementing and monitoring progress of the chosen solution. For decision making, it lists seven steps - identifying the decision, gathering relevant information, identifying alternatives, weighing evidence, choosing an alternative, taking action, and reviewing the decision and consequences. It also provides some points to remember about decision making - that decisions can change, there are rarely completely right or wrong choices, and the outcome is not fully within one's control.