FOUNDATIONS
CUSTOMER-CENTERED PRODUCT STRATEGY FOR
MACHINE INTELLIGENCE
JOE LAMANTIA
Currently: Available > Call me :)
Previous: Amazon, SallieMae, Bottomline, Capital One, Paypal, Oracle, Endeca
Focus: Product & Design leadership, Strategy for emerging tech
joe.lamantia@gmail.com
joelamantia.org
https://www.youtube.com/joelamantia
https://www.slideshare.net/moJoe/presentations
https://www.linkedin.com/in/digitaljoelamantia/
Flying Blind On A Rocket Cycle: Case Study on Customer-centered
Product Strategy for Machine Intelligence
This session shares a case study on the growth and evolution of B2B product portfolios
driven by machine intelligence for a leading SaaS product maker. This case study
reviews a series of new product efforts; outlines the methods, tools, and practices that
powered product discovery and strategic planning; traces the evolution of product
portfolios; and considers business outcomes from building and growing a portfolio of
new analytics products and services for Oracle.
▸ Craft customer-centered product strategies
▸ Build and evolve customer-centered products and portfolios
▸ Establish effective, innovative, customer-centered product strategy capabilities and
practices
TOPICS
▸ A model for product strategy
▸ Business strategy <> product strategy
▸ A de
fi
nition for product strategy
2 THINGS
ON PRODUCT STRATEGY
IT’S A CYCLE
OBSERVE
ACT
ORIENT
DECIDE
TURTLES OODA LOOPS ALL THE WAY DOWN…
CUSTOMER CENTERED
OPPORTUNITY
ASSESSMENT
PRODUCT
INVESTMENT
PRODUCT
DISCOVERY
PRODUCT & PORTFOLIO
PLANNING
THE CUSTOMER-CENTERED PRODUCT STRATEGY CYCLE*
* = GLENGARRY GLEN ROSS EDITION
CLARITY
SPEED
TIMING
MOMENTUM
IMPACT
=
2 (MORE) THINGS
ON PRODUCT STRATEGY FOUNDATIONS
THE PRODUCT STRATEGY SPEAKS TO
HOW YOU HOPE TO DELIVER ON THE
BUSINESS STRATEGY.
Marty Cagan
http://svpg.com/business-strategy-vs-product-strategy/
“HOW DOES IT…?
UM…
HOW DOES IT WORK?”
IT’S WAY FINDING…
“AWARENESS OF WHERE ONE IS LOCATED
…AND ASCERTAINING A PATH THROUGH
AN ENVIRONMENT TO THE DESIRED
DESTINATION.”
WAYFINDING
William R. Sherman, Alan B. Craig, in Understanding Virtual Reality (Second Edition), 2018
“IT’S CALLED WAYFINDING… IT’S NOT
JUST SAILS AND KNOTS, IT’S SEEING
WHERE YOU’RE GOING IN YOUR MIND.
KNOWING WHERE YOU ARE BY KNOWING
WHERE YOU’VE BEEN.”
Maui
ARCHETYPE (NOUN)
archetype, (from Greek archetypos, “original pattern”), in literary
criticism, a primordial image, character, or pattern of
circumstances that recurs throughout literature and thought
consistently enough to be considered a universal concept or
situation.
https://www.britannica.com/topic/archetype
The original pattern or model of which all things of the same type are representations or
copies : PROTOTYPE
https://www.merriam-webster.com/dictionary/archetype
“We use the term
way
fi
nding to include all
processes that allow
humans and animals to
orient themselves,
including traveling over
unknown or unmarked
trails and paths.
https://manoa.hawaii.edu/exploringour
fl
uidearth/physical/navigation-and-transportation/way
fi
nding-and-navigation#
https://manoa.hawaii.edu/exploringour
fl
uidearth/physical/navigation-and-transportation/way
fi
nding-and-navigation#
x
Navigating is a more speci
fi
c
form of way
fi
nding that implies
precise knowledge of where
you are and where you are
going.”
“The art of way
fi
nding
involves adapting to
variable and unexpected
conditions …while
maintaining progress
towards the targeted
islands.”
https://archive.hokulea.com/navigate/course.html
MODERN WAYFINDING: COURSE STRATEGY AND DEPARTURE TIME
“Before a voyage by sail begins, the way
fi
nder designs an ideal course for reaching
the destination from the starting point, given the capabilities of the vessel and the
winds, currents, and weather conditions anticipated along the way.
The course should represent the most ef
fi
cient way of getting to the destination,
given all the factors listed above.
The way
fi
nder must also choose the right time to go (when the wind and weather
conditions are the most favorable), taking into account the timing of the return
voyage as well.”
https://archive.hokulea.com/navigate/course.html
OPPORTUNITY
ASSESSMENT
PRODUCT
INVESTMENT
PRODUCT
DISCOVERY
PRODUCT & PORTFOLIO
PLANNING
PRODUCT STRATEGY CYCLE
OPPORTUNITY
ASSESSMENT
PRODUCT
INVESTMENT
PRODUCT
DISCOVERY
PRODUCT & PORTFOLIO
PLANNING
THE WAY FINDING CYCLE
conditions are the most favorable
the return voyage
the right time to go
designs an ideal course
the capabilities of the vessel
conditions anticipated along the way
the most ef
fi
cient way
the destination
the starting point
IT’S A SANDWICH…
https://www.modernhoney.com/italian-meatball-subs/
THE PRODUCT STRATEGY SPEAKS TO
HOW YOU HOPE TO DELIVER ON THE
BUSINESS STRATEGY.
Marty Cagan
http://svpg.com/business-strategy-vs-product-strategy/
“TRUE STRATEGY IS ABOUT PLACING BETS
AND MAKING HARD CHOICES. THE
OBJECTIVE IS NOT TO ELIMINATE RISK BUT
TO INCREASE THE ODDS OF SUCCESS.”
The Big Lie of Strategic Planning
Roger Martin
CUSTOMER?
ACTION?
PRODUCT?
PLAN?
A SERIES OF DOGS HARD CHOICES
George Carlin
BUSINESS STRATEGY IS ABOUT
IDENTIFYING YOUR BUSINESS
OBJECTIVES AND DECIDING WHERE TO
INVEST TO BEST ACHIEVE THOSE
OBJECTIVES.
Marty Cagan
http://svpg.com/business-strategy-vs-product-strategy/
BUSINESS STRATEGY
BUSINESS STRATEGY
OPPORTUNITY
ASSESSMENT
PRODUCT
INVESTMENT
PRODUCT
DISCOVERY
PRODUCT & PORTFOLIO
PLANNING
A SERIES OF INVESTMENT CHOICES
CUSTOMER?
ACTION?
PRODUCT?
PLAN?
BUSINESS STRATEGY
BUSINESS STRATEGY
ANALYTICS PRODUCTS
EMERGING SPACES
OPPORTUNITY
ASSESSMENT
PRODUCT
INVESTMENT
PRODUCT
DISCOVERY
PRODUCT & PORTFOLIO
PLANNING
A SERIES OF INVESTMENT CHOICES
https://www.theatlantic.com/newsletters/archive/2022/05/george-carlins-american-dream-hbo/676455/
"PRODUCT STRATEGY CHARTS THE
COURSE OF PRODUCT INVESTMENT AND
EVOLUTION"
Joe Lamantia
DEFINITION
“HOW DOES IT…?
UM…
HOW DOES IT WORK?”
http://rethinkingproductmanagement.blogspot.com/2012/06/product-strategy-what-does-it-mean-need.html
1. WHY ARE YOU HERE?
2. WHERE ARE YOU GOING?
3. HOW WILL YOU GET THERE?
1. WHY ARE YOU HERE?
2. WHERE ARE YOU GOING?
3. HOW WILL YOU GET THERE?
ANALYTICS PRODUCTS
EMERGING SPACES
[NEW] PRODUCTS (?)
EMERGING SPACES
NEW
PRODUCTS
ANALYTICS
PRODUCT STRATEGY $$$
THANK YOU!
CALL ME…
joe.lamantia@gmail.com
joelamantia.org
https://www.youtube.com/joelamantia
https://www.slideshare.net/moJoe/presentations
https://www.linkedin.com/in/digitaljoelamantia/

Product Strategy Foundations: Customer-Centered Product Strategy For Machine Intelligence - Part 3