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T H E F U T U R E F R I E N D LY
E N T E R P R I S E
P R O G R E S S I V E M O B I L E S T R A T E G Y R E D U X
Huawei Mobile Information Revolution Think Tank
Dave Olsen, @dmolsen
November 19, 2015
@dmolsen
dmolsen.com
https://youtu.be/UpcODCSTx3w
I. WHY BEST BUY LOVES MOBILE
an native app
not a mobile strategy
a native app... ...a mobile website
+
+
again, they’re not a mobile strategy...
a native app... ...a mobile website
+
APIs
physical
interaction
+
2 0 1 0
this fairly thorough “mobile strategy”? it’s from…
these are just some of the options...
native apps
standalone
mobile sites
mobile templates
responsive designs
APIs
A Small Taste
Our Future?
“What is your mobile strategy?”
There shouldn't be a mobile strategy.
It should just be THE strategy.
- Jason Grigsby
@grigs
Our goal is to be prepared for
new channels and new modes
of interactions.
II. BEING FUTURE-FRIENDLY
http://futurefriend.ly
who founded it
@grigs
@adactio
@brad_frost
@lyzadanger
@scottjehl
@bryanrieger
@stephanierieger @bigmediumjosh
@lukew
@scottjenson
Twitter Handles
WhatWhatThe Truths
aka “Our Reality”
Text
The Truths
Disruption will only
accelerate.
Text
The Truths
Our existing standards,
workflows, & infrastructure
won’t hold up.
Text
The Truths
Proprietary solutions will
dominate at first.
Text
The Truths
The standards process will be
painfully slow.
WhatWhatThere is Hope
Rejoice!
Text
A New Hope
Acknowledge & embrace
unpredictability.
Text
A New Hope
Think & behave in a
future-friendly way.
Text
A New Hope
Help others do the same.
A FUTURE-FRIENDLY STRATEGY
Text
A New Hope
Think & behave in a
future-friendly way.
IV. UNDERSTANDING AUDIENCE
In 2020 4 billion people will have smartphones.
https://flic.kr/p/w9idvs
Progressive Mobile Strategy Redux: The Future Friendly Enterprise
The shift in platforms.
Personal
Focused
Frictionless access
Sensors
Cameras
Location
Payment
Notifications
https://flic.kr/p/p59agb
What do we do on mobile? Everything.
https://flic.kr/p/4BBN3L
Where do we use mobile? Everywhere.
https://flic.kr/p/4uvRHT
How do we use mobile? Micro-interactions.
https://flic.kr/p/mQCsaE
The rise of the mobile-only user.
https://flic.kr/p/y5Uba7
THE RISE OF THE MOBILE-ONLY USER

34% of current mobile internet users mostly go
online using their phone. (source)
50% of teen smartphone owners aged 12-17 and 50%
of young adults aged 18-29 say they use the internet
mostly on their mobile phone. (source)
77% of mobile searches take place at home or work,
only 17% on-the-go, according to Google. (source)
Blacks, Hispanics, low-income Americans, less-
educated Americans, and young adults are more likely
to be mobile-only users. (source)
This is not a case for mobile.
This is a case for rapid & broad change.
Progressive Mobile Strategy Redux: The Future Friendly Enterprise
Our Future?
V. WORKING WITH CONTENT
https://flic.kr/p/h6X7n
mobile first
“
Mobile devices require software development
teams to focus on only the most important
data and actions in an application.
Mobile First
- Luke Wroblewski
@lukew
The University Home Page
Content Delivery vs. Tangible Utility
Legacy Content We Have
User’s Journey
Aspirational Content We Need
courtesy of Sara Wachter-Boettcher
http://flic.kr/p/5DdC9v
Dumb blobs need to transform into smart chunks.
https://flic.kr/p/2FsBT
The future of headless content.
API First
APIs: The Plumbing
Create Once, Publish Everywhere
APIs are the infrastructure for your
Future Friendly initiatives...
It’s Create Once. NOT Write Once.
a friendly reminder...
or else it’d be called WOPE
Update once. Publishes to:
Google Glass,
Mobile Website,
Student Portal,
Transportation Website, &
Twitter
PRT API Example
We’re not designing pages, we’re
designing systems of components.
- Stephen Hay, @stephenhay
The UNIX Philosophy for content?
https://flic.kr/p/Wr5g
Enabling remix & reuse of content.
https://flic.kr/p/4EKoXz
http://flic.kr/p/9ux7kJ
Content flows like water?
glasses with chunky content
http://flic.kr/p/8AE4ha
http://flic.kr/p/fJ9GEX
http://flic.kr/p/6DxS9D
The reality: chunky water
Patterns bring style to standardized content.
Designing & crafting our content.
https://flic.kr/p/a3MwRB
Content governance will become critical.
https://flic.kr/p/6M6E2Q
To provide flexibility to meet new opportunities.
https://flic.kr/p/dYjcZD
What will content be like in 2020?
VI. LOOKING AT PLATFORM
APIs
Mobile Web
Native Apps
Mobile Templates
Standalone sites
A poor representation of a possible
platform strategy...
Responsive Designs
Walled-in, silo-ed native apps are a dead end.
https://flic.kr/p/snZJc
Lego of tech means
lego of content, UI, & interactions.
https://flic.kr/p/aQmq2v
How do we transfer experience from one
device to another?
https://flic.kr/p/6ZZQKC
It's not about owning moments.
It's about owning moments that
integrate with other moments
How do we take advantage of new interfaces?
messaging, conversational, wearables, physical web
As we create experiences in all these
different contexts we should be true
to the context.
- Josh Clark
@bigmediumjosh
What will platforms be like in 2020?
wrapping it up
VII. WRAPPING IT UP
https://flic.kr/p/MH6U3
A Future Friendly Strategy
I. Acknowledge & embrace unpredictability.
II. Think & behave in a future-friendly way.
III. Help others do the same.
Developing a future-friendly strategy takes
time and buy-in. It’s an ever evolving thing.
This sh!t is complicated.
Don’t get discouraged.
http://flic.kr/p/7jWpEb
Maybe by being Future Friendly...
...and forging future-ready partnerships...
http://flic.kr/p/gidRPX
...we can find unicorns & rainbows.
http://flic.kr/p/agyEkb
Thanks for listening!
Questions?
@dmolsen
dmolsen.com

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Progressive Mobile Strategy Redux: The Future Friendly Enterprise