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debugging your test team…
keith klain
“who are you going to
believe…me or you own
eyes?”
No amount of process
improvement is going to
solve your underlying
problem: org dysfunction
riskcost time
quality
efficiencytransparency
accuracy
i don’t think
deeply about
my work
people
i don’t trust
my team
process
i don’t like
testing
technology
principled objectives
repeat as required…
fire your test managers
focus on business risk
thank you!
www.qualityremarks.com

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Quality Jam 2017: Keith Klain "Debugging Your Test Team"