Queuing lines
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The document analyzes the queuing system of the SM V-hire Terminal Station routing passengers from SM to Cordova. It observes the arrival times and waiting times of passengers during the lean hour of 1-2pm and peak hour of 5-6pm. During lean hour, the average waiting time was 18.66 minutes with only 3 vehicles in use. During peak hour, the average waiting time was lower at 8.57 minutes, but lines were longer with 13 vehicles in use and waits of up to 30-40 passengers. The conclusion is that passengers wait less during peak hours if vehicles are available, but face long wait times if vehicles are scarce.
Queuing lines
- 1. SM V-HIRE TERMINAL STATION (SM-CORDOVA)
- 2. To make an observation of the queuing system of SM V-hire Terminal Station routing from SM to Cordova.
- 3. Observations are done only for the 1st passenger of V-hire Cordova route and not all the 18 passenger of the V-hire as the capacity of the vehicle.
- 4. TOTAL ARRIVAL TIME = 90 sec (1.5 min) 1:00 – 2:00 pm AVERAGE ARRIVAL TIME = 30 sec (.5 min) TOTAL WAITING TIME = 55.97 min AVERAGE WAITING TIME = 18.66min V-Hire No. of Arrival Time Waiting Passengers Time 1 18 43 sec 19.52 min 2 18 28 sec 20.13 min 3 18 19 sec 16.32 min
- 5. TOTAL ARRIVAL TIME = 380 sec (6.33 min) 5:00 – 6:00 pm AVERAGE ARRIVAL TIME = 29.23077 sec (0.49 min) TOTAL WAITING TIME = 128.57 min. AVERAGE WAITING TIME = 8.57 min. V-hire No. of Passengers Arrival Time Waiting Time 1 18 38 sec. 8.24 min. 2 18 34 sec. 9.58min. 3 18 31 sec. 10.36 min. 4 18 25 sec. 8.54 min. 5 18 32 sec. 9.58 min. 6 18 26 sec. 5.59 min. 7 18 28 sec. 9.31 min. 8 18 25 sec. 9.45 min. 9 18 29 sec. 8.33 min. 10 18 27 sec. 12.55 min. 11 18 29 sec. 10.50 min. 12 18 23 sec. 2.54 min. 13 18 33 sec. 5.10 min.
- 6. Lean Hour It was observed that during this hour, only 3 v-hires will be utilized for 54 passengers. But, after 55 minutes of observation, another v-hire was available for the next ride but not yet full. Peak Hour It was observed during this hour, that there are 13 v-hires utilized for 234 passengers. There are times, the terminal will fall a long queuing lines up to 30-40 passengers. The cause is, either the driver is not doing well with his job (chatting with other drivers), or, to complete the capacity of the v-hire, which is 18 passengers, they will wait for somebody who will take the last vacant seat, suppose to be it is their time to be served, or maybe, all vehicles of the route SM-Cordova are not available because these are still in the road going to SM or some still going to Cordova.
- 7. We have concluded that during lean hour, passengers can be accommodated steadily but have a long hours to wait inside the vehicle. And during peak hour, they will be served in a less time if vehicles are available, but if the vehicle are not available, they have to wait lone hours standing in the line just to be served.