Radian6 Overview

Radian6 Overview

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  Radian6 overview
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  | agenda CompanyOverview
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  Customer Direction
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  Why Radian6
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  Additional Resources|Corporate HighlightsAccomplished Management Team 75+ years of combined experience in start-ups, growth stage and global corporations
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  Q1 Labs,iMagicTV, NCompass Labs, Fulcrum Technologies, Microsoft, AlcatelStrong, VC-backed Financing Summerhill Ventures, BrightSpark Ventures, Business Development Bank of Canada (BDC)
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  $4M Series Around in April 2007, $6.5M Series B in December 2008
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  ProfitableOver 220 Employees: 100% focused on social mediaStrong Growth: Strong growth since Market Entry in November 2007
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  2,000+ customers
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  48 ofthe Fortune 100Radian6 founded in April, 2006
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  | customer directionThreephases of an end to end program.Listening: Discovering real-time, relevant, impactful conversations.Measuring: Monitoring, analyzing and tracking those conversations.Engaging: Social campaigns and active dialog with customers and tracking, tagging, archiving comments for further use
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  | single integratedplatform
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  | Why Radian6?Mostcomprehensive data coverageSelf-serve, Real-time, Intuitive InterfaceOnline Engagement Workflow MgmtSocial Media MetricsGlobalizedWeb based and Desktop solutions for full engagement and outreach tracking
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  Participation assignments, tracking,audit trails, workflow management
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  Source tags, addedto the system, can now be used to slice and dice in the UI
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  Segmenting is multi-level
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  Users can setuptopics to track and be viewing/analyzing results in a matter of a couple of minutes
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  Data delivered tothe dashboard in real-time as it is discovered and indexed
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  Configurable, Transparent InfluenceModel
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  Real-time alerts andautomated dashboard reports
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  Comments, views, engagement,topical in-bound links,
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  de.licio.us bookmarks, diggvotes, Reditt
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  twitter metrics, forumthread size
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  Facebook Likes
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  Compete.com site trafficmetrics
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  Web Analytics- SiteVisitors - Conversions - Time on site
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  Support for 15languages, keywords, content and sources. (English, Spanish, French, Italian, German, Japanese, simplified Chinese, Korean, Russian Finnish, Dutch, Swedish, Danish, Norwegian, and Portuguese)
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  Ability to easilyfilter content by both language and geography
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  All blogs (over150 million)
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  Forums(tens of thousands)
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  Online mainstream news(over 25 thousand)
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  Top rich mediasites (over 500)
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  Comments
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  Microblogging- Twitter -Friendfeed
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  Linkedin Answers
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  Facebook
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  Google Buzz| Easeof integrationRadian6 proactively pursues integrations between its platform and existing enterprise platforms
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  In addition, Radian6has a complete API available to partners that allows for custom integrationsRadian6 supports existing enterprise systems like no other social media monitoring company in the marketSample of companies building integrations with Radian6:Radian6 currently integrates with:
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  | strong offering= SuccessStrong product and integration capabilitiespositions Radian6 as the market leader, validated by independent sources such as ForresterThe Radian6 capabilities have made it the natural choice for over 2,000 mid-to-large enterprise customers including 48% of the Fortune 500; in the US & Canada as well as internationallySource: Forrester Wave: Listening Platforms, Q3 '10To get your free copy of the Wave report please go to: http://bit.ly/9yTNnM
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  | social enterpriseTrafficCoordinatorTrafficCoordinatorResponderBrandConversationsExecutiveAnd ManagementProfessionalServicesProductTeamsTactical Reporting & AnalysisSales andMarketingCustomer ServiceResponderResponderCommunicationsAnd PublicRelationsCommunityRelationsOperationsResponderRepresentsManaged Services & ReportingTrafficCoordinatorTrafficCoordinator
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  | social enterpriseplaybookSocial Enterprise PlaybookListenTagRespond ForwardProductMgmt.Thank you.Advocate, ReferenceCompliments Corporate& ProductMentionsSupportAs case.ComplaintsYou havebeen heard.ComplaintSales or DepartmentresponsibleProspect,CustomerYou havebeen heard.InquiriesPoint of NeedKeywordsEvaluateClassifyDiscoverInfluencer-relatedAssignAuditn/aPR OutreachFollow-up (open assignments requiring re-assignment)InfluencerIndustryConversationsSales orLead gen.Buying IntentProspect,LeadRefer to Fans link.Invite to your communityTopicIndustry-relatedProductMgmt.InfluencerConversationsCampaignNameCampaigns& Launchesn/aMarketing &PREnd-to-end Engagement Reporting
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  | rules engine
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  | taking socialacross the enterpriseContent Asset ManagementMedia Monitoring & AnalysisSocial CRM(CRM & CIM/Contact CenterEnterprise Social SoftwareEnterprise Marketing & PR PlatformsWeb Analytics & BIOnline AdvertisingAPIRadian6 Monitoring, Analysis and Engagement PlatformOpen Metrics Framework
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  | insights
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  | use caseshttp://www.radian6.com/applicationsExamples:Crisis Management
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  The Lifecycleof Buzz
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  Uncovering Influencers
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  Benchmark theCompetition
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  360 Degreesof Your Brand
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  Capture IndustryTrends
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  Social MeetsWeb Analytics
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  Sales and LeadGeneration
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  Create aListening Grid
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  Measure CommunityEngagement
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  Customer ServiceOutreach
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  Make aCase for Social Media
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  Find yourBrand Evangelists
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  Listen WhenNo One’s TalkingFor more information, please contact:Jon Robertson506.452.9108 [email protected]