Ms. Julie Jackson was the project manager for a complex ERP upgrade project for a manufacturing site. When she took over, the project was troubled and the team was disorganized and demoralized. She implemented structure, clear expectations, and metrics to monitor progress. As a result, the team became more effective and the project regained momentum. During the project, she communicated candidly with management when major foundational problems were discovered and led an effort to correct them. The letter writer recommends Ms. Jackson as an outstanding leader with strong skills who keeps clients' needs balanced with commercial interests.