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ASSESS YOUR WEBSITE
Chad Haefele
Interim Head of User Experience
UNC Chapel Hill
cHaefele@email.unc.edu
With free usability testing tools
Q: What Is Usability testing?
A: Evaluating something by
testing it with users.
(Over and over again)
Card Sorting
Credit: https://flic.kr/p/2oa9re
First-Click Testing
A/B Testing
Credit: https://flic.kr/p/73Crxn
Prototype Testing
Credit: https://flic.kr/p/8ze3xe, https://flic.kr/p/7Et7po
Why Test Online?
OR
Optimal
Workshop
OptimalWorkshop.com
Optimal Workshop
Optimal Sort
Optimal Workshop
Optimal Sort
Optimal Workshop
Optimal Sort
Optimal Workshop
Treejack
Optimal Workshop
Treejack
Optimal Workshop
Treejack
Optimal Workshop
Treejack
Optimal Workshop
Chalkmark
Optimal Workshop
Chalkmark
Optimal Workshop
Chalkmark
Optimal Workshop
Reframer
Optimal Workshop
Reframer
Optimal
Workshop
OptimalWorkshop.com
• $995/year (after a 50% edu discount)
• Free plan
• Unlimited tests
• 10 users per test
• OptimalSort: 30 card limit
• Treejack: 3 task limit
• Chalkmark: 3 task limit
• Reframer: Entirely free
Optimizely
Optimizely.com
• We explore such basics as play and add-to-queue
button placement, size, and functionality. We tested the switch
last year of whether the home page should be DVD or streaming
focused.
• We even test things like page load time, and streaming encoding
quality, and streaming startup time, to know which of those kinds of
optimizations should get the most of available engineering attention.
• We are very proud of our empirical focus, because it makes us
humble - we realize that most of the time, we don't know up-front
what customers want. The feedback from testing quickly sets us
straight, and helps make sure that our efforts are really focused at
optimizing the things that make a difference in the customer
experience.
Source: http://www.quora.com/What-types-of-things-does-Netflix-A-B-test-aside-from-member-sign-up
• Overall we executed about 500 a/b tests on our web pages in a 20
month period which increased donation conversions by 49% and
sign up conversions by 161%.
• By turning the long donation form into 4 smaller steps we increased
the conversion rate by more than 5%.
• In the following test we had two photos. The first was a medium shot
of the President at the dinner table, but it didn't have much context as
nothing was in view/focus. Previous tests showed that large photos
with focus on the President increased conversions. The second photo
had a wider frame that revealed the First Lady and two dinner guests.
We hoped that users would be more likely to convert if they could see
just how close they would be sitting to the President of the United
States during dinner.
By changing the photo on the splash page we lifted conversions
by more than 19%.
Source: http://kylerush.net/blog/optimization-at-the-obama-campaign-ab-testing/
Optimizely
Optimizely
Optimizely
Optimizely
Optimizely
Optimizely.com
• Pricing is difficult to pin down – used to be
$850/year
• Free plan
• 50,000 visitors per month will see your
test in action
• Can’t do “Multi-page funnel” experiments
• “How to best use the Optimizely free
plan”: http://bit.ly/optimizelyfree
Recruitment
Marvel
MarvelApp.com
Marvel
Build a prototype for any device
Marvel
No coding necessary!
Marvel
MarvelApp.com
• Pro level: $15 per month
• Free plan
• Unlimited projects
• Can’t do offline tests
• Can’t remove Marvel branding
Test Early, Test Often!
Further reading
• Using Optimizely’s free plan: https://marktisans.com/best-
use-optimizely-free-plan-starter/
• A/B Testing with Google Analytics:
• https://support.google.com/analytics/answer/1745147?hl=
en
• Overview of usability testing techniques:
http://www.usability.gov/how-to-and-tools/methods/
ASSESS YOUR WEBSITE
Chad Haefele
UNC Chapel Hill
cHaefele@email.unc.edu
With free usability testing tools

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Remote Website Testing: How to Assess Your Website for Little or No Cost