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The document provides details about a summer project report for a Bachelor in Information Management program. It discusses the background and objectives of the study, which is to develop an online store management system for Universal Computer and Mobile Center to modernize their record keeping. The organization currently uses a manual system but needs a computerized system for improved reliability, security, and customer convenience like online ordering. The report outlines the system design, implementation, findings from surveys that customers lack information and ordering options, and concludes the new system will address these issues.
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- 1. 1 CHAPTER ONE INTRODUCTION 1.1Backgroundof the study The writing of a Summer Project (SP) report is an essential requirement for graduation from the Faculty of Management, Tribhuvan University. This assignment is an off-the- classroom and field-based study project. It allows students to reflect and integrate their learning over their five semesters of study, and create a innovative and original work in an area of their interest related to any area of business administration/Information Technology as approved by the Research Committee of their campus/college. Summer Project work exposure is an integral and mandatory part for its student who is undergoing the study of the Bachelor in Information Management (BIM) program affiliated to Faculty of Management, Tribhuvan University (TU). Tribhuvan University is to prepare IT professionals proficient in the use of computers and computational techniques use in order to develop effective information system to solve real life problems in the organizational areas. Tribhuvan University organizes the program Summer Project (SP) to increase the efficiency of students in changing technological world. The Summer Project work exposure is essential which enhances the experience of having practical and professional touch regarding the study of IT based organization. This Summer Project work helped me to know about the operational and functional mechanism of such organization. This assignment is an off the class room and field based study project. With the help of this project, student can reflect and integrate their learning over their 5 semester of study, and create a innovative in an area of their interest related to any area of business administration / Information Technology. The main goal of Summer Project is that through this assignment students can gain the new ideas, new innovation in to the real world. At the end, the students must prepare a report of their work in the prescribed format and submit it to the Research Committee through their supervisors. Students shall be encouraged to choose summer projects which will compliment their academic interests, coursework and career aspirations.
- 2. 2 1.2Introduction of the organization 1.2.1 Introduction Universal Computer and Mobile Center (UCMC) was established in 2074 and located in Tikapur kailali. This organization is own and operated by Laxmi Prashad Chaudhary. UCMC is IT based business organization which offers different varieties of products and services in Tikapur. It has been providing facilities related to almost all brands and all model Laptop, Mobile, Printer and Computer as well as their parts in terms of selling and repairing through the highly skilled, experienced and expert technicians. It has quick reactionary team ready on standby at all times. UCMC is providing services like selling, repairing and training. It supply product in local area and are committed to motto "real skill for the real world". 1.2.2 Objectives ď‚· To globalize the services related to Technical field ď‚· To reduce the distance between buyer, seller ď‚· To produce middle and top level skilled and Technical professionals ď‚· To initiate job-oriented short and long term trainings ď‚· To conduct Technological and IT related research ď‚· To help government in policy development in skilled and Technological Education ď‚· To aspire to be socially responsive institution 1.2.3 Mission The mission of UCMC is to develop socially responsive, creative and result oriented Technical professionals capable of fulfilling technical position in the rapidly growing business and IT sectors. 1.2.4 Vision To develop middle and top level Technical and IT professionals with high caliber ready to accept ever-growing challenges to International Standards.
- 3. 3 1.3Current situation of the organization Up to now UCMC is dealing with management of customers who come to organization and provide those facilities and services related to laptop, mobile, computer and printer. As per the present situation of the organization, they are using traditional recording system. They want to some changes in their recording which would be dependable, usable, and reliable, secured and can be used for long term purpose. 1.4Structure of the Organization Organizational structure is a system used to define a hierarchy within an organization. It identifies each job, its functions and where it reports to within the organization. As this project is based on UCMC, these organizations also have its own organizational structure. The hierarchical structure practiced in UCMC is as below: Fig 1.1: hierarchy of organization 1.5Problem Definition Online ordering has increased the range of offers available there are also some emerging worries due to examples of unfair commercial practices and lack of transparent related to such ordering. Mostly up to now people use phone calls to order the desired product because people do not trust in ordering through online. There are many fake website which use to get the credit card pin and thief money. Normal people are not being able to learn more about online ordering. There is not being able to view the correct status of organization. The customers also are not able to order the product due Managing Director Training & repairing Department Operating Department Sales Department Receptionis t Accountant Computer Operator
- 4. 4 to the lack of time. So, it will also help the customer to order their required products and services faithfully. 1.6Objective of the Study With the large number of work opportunities the human workforce has increased. There is a need of a system which can handle the data of such large number of employees in an organization. The project is done under different objectives. There are some of the general and specific objectives which are mentioned as follows: ď‚· The online ordering will provide service to online customer and administration. ď‚· It helps to make the work easier for administrator as well as customers who are willing to buy the IT products. ď‚· There is no chance of data loose. ď‚· To increase and improve reliability of returns data. ď‚· The work looks standard while using website rather than ordering by doing phone and easy to understand by administrator and customer too. 1.7Methodology Research methodology is the process of arriving to the situation of the problem through planed and systematic dealing with the collection, analysis and interpretation of facts and figures. 1.7.1 Project Framework The overall project is separated in to three sections. Introduction In this section, I have explained all the information of the organization and the store management system of the organization. It includes the description about the current situation of the organization and what system it used for the managing the store. Here, the objective of the report, issue and problems related with the report, nature and sources of data of report, data and information to create report, tools and techniques used along with the methods used to create report are explained.
- 5. 5 Analysis In this section, analysis of the data that were collected is done. It involves the introduction of the store management system, analysis of present and past situation of the organization. Furthermore, it includes the function, advantage and working mechanism of the store management system. Discussion and Conclusion This section includes the discussions or the outcomes from the interpretation of the objectives of the reports, conclusion about the report and the recommendation is includes the solution that can make the system more effective and efficient. 1.7.2 Nature and Source of data There are basically two types of nature and sources of the data. They are described as follows: a. Primary Source: primary source include observation, survey, interview and questionnaires. Interview with directing manager have helped to fetch huge amount of information regarding the current scenario, problems and future of the organization. Discussions with different personnel from different department were undergone and hence observation was made. b. Secondary Source: the secondary sources used while completing this report are basically various magazines, books, annual reports, training materials and internet. 1.7.3 Data and Information It involves all the data and information were collected and found during the overall summer project. The data and information that we are collected can be presented and analyzed in quantitative as well as qualitative terms. It is the core part of the report where we understand the issue of the firm, current situation of firm, current activities of the firm and the possible solutions of the issue. Here, various tools and techniques are used like statistical tools such as ratio analysis, correlation analysis, regression analysis, profitability analysis etc. or can also use qualitative
- 6. 6 tools and the best way is to combine both the qualitative and quantitative tools. The detail analysis of data and information is presented in "chapter two". 1.7.4 Tools used During this development of this report different tools are used. Mainly used tools are as follows: ď‚· Microsoft word for documentation ď‚· Google chrome as browser ď‚· Notepad++ as text editor ď‚· XAMPP as database and server 1.7.5 Techniques of project report analysis Most of the data required for the project are collected through primary source. For collecting the primary data, I prepared different questions, visited the organization, met the employees etc. Another procedure of data collection is gathering information through internet, manuals which is kept as secondary data. Essential data were collected with the help of following methods: a. Interviews: interview is one of the important tools to collect the data by taking the interview of the workers working in the organization, data can be collected. Some informal interviews were conducted with the staff to support the reliability. b. Questionnaire: data can be collected through questionnaire. Different questions can be asked to the employees of the organization. c. Observation: different situation and action were directly observed in order to collect reliable information. d. Data processing and techniques use: data and information are represented in different table and diagrams with possible description. e. Tools used: various materials as the source of secondary data such as office records, website, manuals and surveys were used to understand the accuracy of problems and situations. The structured questionnaires, interviews, observation were the primary source of data.
- 7. 7 CHAPTER TWO TASK AND ACTIVITIES PERFORMED 2.1Analysis of task 2.1.1 Introduction to Store Management System The Store Management System will be developing for the Universal Computer & Mobile Center to maintain the records of the all the products i.e. Laptop, Computer, Mobile, Printer and parts, Customers, Suppliers, Orders and generate the report as weekly, monthly or yearly. In an organization with a small quantity of stock, one person might be placed in charge of it, if the owner/manager does not look after it himself. Where the volume of stock is too large to be handled on a part-time basis, one or more storekeepers will be required. Organizations with large quantities of stock must employ trained store personnel under the control of a store manager. It is possible to state at what stage a store manager will be appointed by a particular organization, as circumstances and sizes vary so greatly. But whatever its size and the volume of its stocks, the success of the organization can depend to a large extent on the efficient management of its store and stocks. 2.1.2 Analysis of past and present situation of the organization The UCMC use the manual system for keeping records of all the transactions information. It has to be replaced by streamline recording system with ordering facilities. The manual recording system was tedious and hard to control. Manual system is slower, risk of errors. As we know managing the records is most essential task for any organization. So, it must be accurate which is easily provided by the system. If the organization use this system, they can effectively manage the stores and also able to overcome the faults of the manual system. This system is easier to use, cheap, convenient, faster, accurate and time saving
- 8. 8 2.2Activities 2.2.1 Problem Identification The main problem of this organization is implementation is traditional recording system. As the world becomes more digital in nature, and ever growing issue for the records management group is the conversion of existing or incoming paper records to electronic forms. Privacy and data protection are increasing issues in an any organization. The need to insure personal information is not retaining unnecessarily has brought greater focus to retention schedules and records disposal. Similarly the adaptation and implementation is another major issue. Implementing required changes to organizational culture is a major challenge, since store management is often seen as an unnecessary or low priority administrative task that can be performed at the lowest levels within an organization. Conversion of paper record to computerized form has been emerging issue. 2.2.2 Solution Design Design is the process of implementing software solutions to one or more sets of problems. One of the main components of software design is the software requirement analysis. For this project there is one database is used. Database, which is used to store the information of the people who are visiting the organization in the given time as well as validation of the data they entered in the form is also done.
- 9. 9 2.2(a) Flow Chart No Yes Customer Admin Supplier s Start Home me Is valid User? Register Ordered Customer s Customer Home Admin Home Feedback Keeps record s Generate Reports Submit Products Home me About Us me Solutions Testimonials Gallery me Contact Us Login Training Repairing We Sales Newsletters Others Photos Videos Message Reply Daily Monthly Yearly Logout Home Stop
- 10. 10 2.2(b) Use Case Diagram Login Feedback Manage Customer Manage Supplier Manage Product Order Manage Report Manage Transaction Logout Notice
- 11. 11 2.2.3 Implementation Implementation is the carrying out, execution or practice of a plan, a method or any design, idea, model, specification, standard or policy for doing something. As such, implementation is the action that must flow any preliminary thinking in order for something to actually happen. The design made on earlier phase was implemented in to a functional system using HTML, PHP, JavaScript, and Bootstrap. The design is implemented in seven parts, Home page, About us page, Solution page, Testimonial page, Gallery page, Contact us page and Login page. 2.2(c) Home Page
- 12. 12 2.2(d) About us 2.2(e) Solution
- 13. 13 2.2(f) Photo Gallery 2.2(g) Contact us
- 14. 14 2.2(h) Login 2.3Findings The process of finding the problem that the organization is facing and the way to recover those problems is known as major finding. While doing the survey, there are some problems faced by the customers of the organization. They do not get product or services as they desire and lack of information of organization. To overcome those problems a finite solution has made like a good website with proper information of organization so that people do not face any location and information problems and the main overcomes of the problem is about ordering the product. In past there is not sure that ordering done by the customer is confirmed or not but now there is proper way for ordering the product, where people can see availability of the product in the organization. When customer can order they can get acknowledgment from the organization that product is ordered as per their choice or the product that you ordered is not available currently. By getting this acknowledgement message they can be more confirmed.
- 15. 15 CHAPTER THREE DISCUSSIONS AND CONCLUSIONS 3.1Discussions After the completion of this project, I have been able to update myself about the current demand and trends of the IT market which has gradually built professional knowledge and networks with the various IT personalities which would be very beneficial for my professional career. Being through different difficulties and overcoming those difficulties with the help from different persons and other different media this project has been successfully completed. 3.2 Conclusions In this report, Store Management Systems development has been presented. It was emphasized on the basic steps, consequently taken during the project's development course as a particular attention was turned to the basic operative functions performed upon the data into the database.
- 17. 17 APPENDICES Questionnaire 1. Is there any IT related system used in your organization? If yes, on what? 2. How does your manual recording system work? a Excellent b Good c Satisfactory d Not bad e Bad 3. Do you want to adapt the digitized system? 4. How long has it been introduced................. 5. In your words, what are the things that you would most like about the system? 6. What hardware's are used to make this system? 7. What extra software's or programming are used in this system? 8. In your one words, what do you think, how can the system be improved? 9. Was there any other store management system used before? a Yes, what was it? Why was it replaced? b No 10. When you think about this system, do you think of it as something your organization should require or should not require? 11. What is the future plan of the organization?