![Not - Confirmed
Tentative/Provisional
Waitlisted
Confirmed
Non- Guaranteed
Guaranteed
Prepayment
Guaranteed
Credit Card
Guaranteed
Travel Agent
Guaranteed
Voucher or
Miscellaneous Charge
Order [MCO]
Corporate Guaranteed
Reservation
Types of
ReservationsBy - Mrs. Himani Nikhil Batheja](https://image.slidesharecdn.com/reservation-191212145739/85/Reservation-2-320.jpg)
![Confirmed
Guaranteed
Voucher or
Miscellaneous Charge
Order [MCO]This i s a special arrangement
designed to attract return guest or
new business. This is usually
provided by the hotels themselves
for their prospective guests.
By - Mrs. Himani Nikhil Batheja](https://image.slidesharecdn.com/reservation-191212145739/85/Reservation-9-320.jpg)
Reservation
- 1. Blocking a particular type of guest room for a definite duration of time, for a particular guest. By - Mrs. Himani Nikhil Batheja
- 2. Not - Confirmed Tentative/Provisional Waitlisted Confirmed Non- Guaranteed Guaranteed Prepayment Guaranteed Credit Card Guaranteed Travel Agent Guaranteed Voucher or Miscellaneous Charge Order [MCO] Corporate Guaranteed Reservation Types of ReservationsBy - Mrs. Himani Nikhil Batheja
- 3. Not - Confirmed Tentative/Provisional Waitlisted • Request from prospective guest is received for some future day arrival and the hotel blocks the room for this guest, provisionally • sends a letter of offer to the prospective guest • The offer has a cutoff date by which the guest should send his confirmation which may be in the form of a letter, guarantee by company, credit card or deposit whichever the hotel may request. • Once the confirmation from the guest is received by the hotel within the cutoff date, the hotel makes the tentative booking into confirmed booking. • Otherwise the tentative booking is cancelled and the records updated. By - Mrs. Himani Nikhil Batheja
- 4. Not - Confirmed Tentative/Provisional Waitlisted Generally, a reservation request must be denied if the hotel is fully booked. However, with enough lead time, interested guests may be put on a waiting list for the proposed date. Hotels experiencing high volume reservations may satisfy excess demand through this technique. • A waiting list might be developed and used according to these guidelines: • Advise the guest that no rooms are currently available for the requested dates. • Offer to take the guest’s name, telephone number and / or email address. • Agree to notify the prospective guest immediately if a room becomes available due to a cancellation or change. • Help the guest find alternative dates or accommodations if no rooms become available. By - Mrs. Himani Nikhil Batheja
- 5. Confirmed Non- Guaranteed Guaranteed • Ensures that the hotel agrees to hold a room for the guest until a stated reservation cancellation hour (usually 6 p.m.) on the day of arrival. • In case the guest who has made the reservation arrives after 6.00 p.m, the hotel is not bound to provide him accommodation. • Non-guaranteed reservation usually occurs when the prospective guest does not provide any payment guarantee but simply confirms through a Written or verbal mode. • Reservation agents shall make sure to encourage their guests to guarantee their reservations, especially in the high season. By - Mrs. Himani Nikhil Batheja
- 6. • Ensures that the hotel will hold a room for the guest until a specific time following the guest’s scheduled arrival date. By - Mrs. Himani Nikhil Batheja
- 7. Confirmed Guaranteed Reservation Prepayment Guaranteed The hotel requests the prospective guest to either send the complete deposit or a partial deposit and on receiving, makes the booking for the prospective guest. Confirmed Guaranteed Reservation Credit Card Guaranteed In this case the prospective guest gives his credit card number and details to the hotel. The hotel confirms the room from the credit card guarantee and then claims from the credit card company, if the guest does not occupy the room on the said date. By - Mrs. Himani Nikhil Batheja
- 8. Confirmed Guaranteed Travel Agent Guaranteed some travel agents have arrangement with hotel chains to book room for their clients and executives travelling to various destinations. The travel agents are solely responsible for the reservation; they are billed after the guest’s stay is completed. By - Mrs. Himani Nikhil Batheja
- 9. Confirmed Guaranteed Voucher or Miscellaneous Charge Order [MCO]This i s a special arrangement designed to attract return guest or new business. This is usually provided by the hotels themselves for their prospective guests. By - Mrs. Himani Nikhil Batheja
- 10. Confirmed Guaranteed Corporate Guaranteed Reservation In this case them corporation or company takes the responsibility for booking for their executives, visitors etc. By - Mrs. Himani Nikhil Batheja
- 11. • Name of the guest • Date & Time of Arrival • Room Type • Duration of Stay • Room Rate • No. of Pax • Reservation Classification (guaranteed or non Guaranteed) • Cancellation Policy By - Mrs. Himani Nikhil Batheja
- 12. Modes of Reservation Written Mode Verbal Mode In Person TelephoneLetter Fax E-Mail Written Mode Letter By - Mrs. Himani Nikhil Batheja
- 13. Direct Agency Travel Agency OTA Airlines Central reservation Global Distribution Corporate Bodies Hotel WebsiteGovernment Sector Institution Companies & NGO By - Mrs. Himani Nikhil Batheja
- 14. 1. Manual System Dairy System Whitney System Room Availability Records used in Manual System: 1. Bed Room Journal 2. Conventional Chart 3. Standard Chart 2. Automatic System • Central Reservation System(CRS) • Global Distribution System(GDS) • Amadeus • Galileo • SABRE • WorldspanBy - Mrs. Himani Nikhil Batheja
- 15. Assignment Role Play:- You Are a reservation Agent & you have received a call from Ms/Mr.____. Explain:- • Rooms availability • Rates • Benefits of guaranteed reservation • Mode of payments • Filling reservation forms • Telephone Etiquettes By - Mrs. Himani Nikhil Batheja
- 16. References • Reservation and Development: Does it connect or conflict?, By Arshi Khan, May 14, 2017, https://blog.collegekhabri.com/reservation-and-development/ • Hotel Front Office : Operations and Management, Textbook by JR Tewari and Jatashankar R. Tewari • Front Office Management, Book by S K Bhatnagar • Hotel Front Office Training Manual, Book by Sudhir Andrews • Hotel Front Office : Operations and Management, Textbook by Manoj Yadav By - Mrs. Himani Nikhil Batheja