Resume
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Latosha Estell is a patient access representative at Harper Hospital in Detroit, MI, with over 11 years of customer service experience. She specializes in healthcare administration and has strong communication skills, demonstrated through her work in medical records management and patient interactions. Her previous roles include customer service positions at Kroger and a receptionist/library role at Providence Hospital.
Resume
- 1. LaTosha Estell Patient Access Representative - Harper Hospital Detroit, MI 48228 [email protected] - 248-929-2786 Customer service professional with 11 years experience interacting with the public. Highly qualified in service- based, hospitality positions requiring an emphasis on customer satisfaction in a fast-paced environment. Strong team player and leader. A proven and verifiable record for utilizing strong technical and interpersonal skills to enhance organizational efficiency and profitability. Committed to quality performance with an ability to learn new procedures quickly. WORK EXPERIENCE Patient Access Representative Harper Hospital - Detroit, MI - September 2014 to Present Compiled and recorded medical charts, reports, and correspondence, using typewriter and personal computer. Transcribed recorded messages and practitioner's diagnosis and recommendations into patient's medical record. Transmitted correspondence and medical records by mail, e-mail, and fax. Greeted visitors, ascertained purpose of visits, and directed to appropriate staff. Routed messages and documents such as laboratory results to appropriate staff. Answered telephone and directed call to appropriate staff. Maintained medical records and correspondence files. Prepared and transmitted patients' bills. Scheduled patient diagnostic appointments and medical consultations. Took dictation in shorthand. Customer Service Clerk Krogers - Royal Oak, MI - April 2012 to September 2014 Communicated with customers daily. Committed to the assistance and support of others while maintaining a cheerful and helpful attitude. Built rapport with customers through effective and precise communication. Answered dealer inquiries concerning the Kroger policies and products. Built a rapport with customers and proposed different products and services based on their account history to help minimize their monthly bill. Build rapport and trust quickly with clients and colleagues. Interfaced with customers and brokers on a daily basis. Involved in all aspects of customer service including solving problems, establishing and accessing customer accounts, and performing credit evaluations. Processed all general customer service requests. Receptionist/Library Providence Hospital - Southfield, MI - February 2004 to June 2005 Processed orders received via phone, e-mail, and regular mail. Communicated and resolved customer issues. Maintained log of daily orders as well as weekly and monthly totals. Reviewed all paperwork for new and existing orders to ensure accuracy and completeness. EDUCATION College Prep Clawson High School - Clawson, MI June 2007