Resume
- 1. Raj Kamal Sharma Business Analyst BFSI and Automobile Email ID: [email protected] Mobile No: +91 9867454183 Address: Flat 303 Sun heights building Plot 4D/2 Gandhi Nagar Powai Mumbai,400076 PROFESSIONAL SUMMARY: A Certified BCS ISEB Business Analyst having more than five year of experience in BFSI domain. Well-versed with end-to-end banking processes of Citibank North America consists of all financial and non-financial transactions. Expertise in Customer Relationship management and having detailed knowledge of different banking products. Detailed hands-on experience in PeopleSoft CRM application development providing solutions through implementation and functional support. Proficient at Client Interaction and Stakeholders Management. Excellent communication and presentation skills. Well-versed with all Business Analysis processes and relevant Documentations. Current Experience: Client: Daimler Project Role: Business Analyst Duration: March 2016 to till date Company: Capgemini Key Responsibilities: Collaborate across Dev/QA managers, product managers, architects, engineers, Operations, project manager and various cross-functional teams to deliver end-to-end product features for Daimler POC application. Conducting process reviews of existing processes to identify Areas of improvement, Scope System Automation, Gaps in processes. Discussing the proposed process, impact on current processes if any and system requirements in detail with the concerned unit. Attend meeting / call to understand the requirement from respective stakeholder for process implementation. Partnering with Technology Solutions Group and other stakeholders for documenting the Business Requirement Document and Obtaining sign-off on final BRD from all respective stakeholders with proper project timelines in agreement with the stake holders. Following up with respective stake holders on the progress as per the agreed timelines Attending walk through for understanding the new system developments. Drafting the system test scenarios and sharing the same with the concerned operations unit for their feedback inputs. Creating Test cases in UAT and CR document for business specific changes. Logging and Monitoring Defects in HP ALM tool and JIRA tool. Documenting the detailed process note for sign off from respective stake holders and the system note if required for circulation to respective users. Conduct project reviews to assess outcomes of projects, against established baselines, and to evaluate effectiveness of project management practices.
- 2. PreviousExperience: Project – Concierge Client: Citibank NA Project Role: Business Analyst Duration: Oct 2011 to March 2016 Company: Tata Consultancy services Key Responsibilities: Understanding the Business Specifications and work flow of existing CRM Application and analyzing the business need. Have a complete understanding of banking application development process including managing customer and there account data with various banking products and offers. Implement changes in various banking processes based on changing business needs, in terms of functionalities, system logic, channel integration, transaction flows, data mapping, messages & reports. Groom and solution the business requirements/user stories in ‘Agile Build phases’ (SDT) with various project stakeholders as well as external vendors. Manage the coding, testing (BTC), UAT and roll-out phases of different projects along with the technical leads. Make Business Requirement Documents (BRD/FRD), Use cases, Use case diagrams (UML), Wireframe, High/Low Level Design documents by using various business analysis tools and SQL query. Played Scrum master role in Agile Software development for two major project implementation. Estimate efforts, identify possible roadblocks and ensure timely delivery Provide technical guidance, career development, and mentoring to team members. Collaborate across Dev/QA managers, product managers, architects, engineers, Operations, project manager and various cross-functional teams to deliver end-to-end product features Reviewing Test cases in UAT and CR document for business specific changes. Professional Certifications: Certified Business Analyst by ISEB BCS (British Computer Society). Certification done in Oracle SQL Expert IZO-047. Certification in U.S Retail Banking. Certification in PeopleSoft Application Developer I: People Tools & People Code (1Z0-241). PeopleSoft Application Developer II: Application Engine & Integration 1Z0-242. ITIL 2011 Foundation Certificate in IT Service Management Certification.
- 3. IT Skills: Languages / Software Packages / Tools: Microsoft Office/Excel /Power Point& Windows XP, 7, 8,10 Business Analysts skills like problem solving, requirement gathering and gap analysis. PeopleSoft Enterprise 8.49 and 8.51, Oracle, People Code. JavaScript, SQL query. Methodologies like UML, waterfall model, SDLC, Agile Scrum. SDLC Tools: HP ALM 10, 11.0, 12.0 Blueprint and JIRA. Academic Summary: Qualification: B.Tech in Computers Science with 74% Year of Passing: June 2011 University: SRM University Qualification: 12th with63% Year of Passing: April 2005 Board: CBSE Qualification: 10th with69% Year of Passing: April 2003 Board: CBSE Personal Information: Gender: Male Date of Birth: 06, Dec 1987, Mumbai Language Known: English, Hindi