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resume(alvin traquena 2016)-phil
- 1. ALVIN F. TRAQUEÑA 3 0 6 1 R . C O R D I L L E R A S T . B A C O O D S T A . M E S A , M A N I L A C E L . N O . + 6 3 9 3 3 7 2 0 2 7 6 6 E -MA IL: a lv in. f. tra que na @ g ma il. c om SKILL SUMMARY More than nine years in IT Hardware, Software, Networking and Telco with strong analytical skills and a broad range of computer expertise. In-depth knowledge in Network implementation, troubleshooting, static and dynamic routing protocols. Good communication and interpersonal skills. Ability to work independently and as a part of the team. Able to work and multitask on tight deadlines. Have creativity and imagination. TECHNICAL SKILLS AND EXPERTISE Knowledgeable in configuring router and switches (LAN and WAN setup). Extensively knowledgeable in routing protocols (BGP, EIGRP, OSPF, RIP, and Static Routing) Experience in configuration of DSL, DS1, DS3, Ethernet Circuits, DMVPN, MPLS, HSRP, GRE, IPSEC, QOS, ACL, VLAN, WLAN, NAT, PPP and Multilink. Has a working background with monitoring tools such as Solarwinds, Nagios, MRTG, Syslog and Netflow. Ability to troubleshoot from Layer 1 to Layer 3 and provide reports for the root cause. Knowledgeable in installation and troubleshooting of Windows OS such as, Windows NT/2000/2003/2008/XP/Vista/7. Experienced in PC repair and assembly. Desktop support (hardware and software). Internet (DSL) and email support. Proficient in Microsoft Word, Excel and Powerpoint. PROFESSIONAL EXPERIENCE Accenture (Verizon Business) Senior L2 Network Implementation Engineer ( SME ) July 2013 - January 2016 • Execution of specific areas of responsibility/deliverables with minimal supervision • Serving as a functional expert for a program or a defined set of programs. Applies knowledge of the enterprise, business system and industry to the project team, supporting or interfacing with their program/project or defined set of projects/programs. • Responsible for the logical configuration of network equipment (both Customer Premise and Network) such as Cisco, Juniper, and Adtran platforms. • Ensures, design and implement configurations meet customer expectations as well as
- 2. industry and product standards. Responsible for accurate back office system data record management. • Supports customer activations and is responsible for configuration adjustments as required for management acceptance testing. Global Logical Provisioning Tier 2 April 30, 2012 – July 2013 • Communicates with customer as necessary for required technical information • Confirms Layer 1 & 2 connectivity for the hardware and access • Validates circuits (WAN ) are passing IP traffic • Builds logical configurations for connectivity to the customer's network • Validates Layer 3 connectivity • Acts as technical customer point of contact during device activation • Completes checklist criteria for activation Project: Supports one of the nation’s leading online grocery shopping and delivery service in US. (Confidential) Act as the main point-of-contact for the two project phases: Phase 1: Transition - Manage Take Over (MTO) and remove the credentials of the previous third party support on all devices such as Cisco equipment (routers, switch and Access Point), HP switch, and UPS. Checked and make sure that Implementation Engineers were submitted properly all scheduled site devices to Verizon Management for monitoring. Phase 2: Transformation - Coordinate with Project Managers to disseminate the scheduled sites / activities with respective Implementation Engineer. Attend to scheduled activities to configure new pre configured Cisco routers and switch with Primary and Backup (4G/LTE and DSL / Internet) setup. Act as 1st Level escalation support of the team to make sure all troubleshooting were done before escalating to 2nd level. Provide documentation of issues encountered, troubleshooting and resolution to the Project Lead. PLDT (iPLUS Intelligent Network, Inc.) Fault Management Assistant Dec. 22, 2010 - April 27, 2012 • Performs first line maintenance/preliminary fault isolation • Monitors trouble report assigned to respective groups, coordinate and endorse trouble report to various repair work units involved in the restoration of the facilities being reported • Provide feedback to all concerned parties, Relationship Managers and customers on the progress of the restoration • Confirms with customer if the data service (internet) has been restored and accepted, once restoration activities had been completed.
- 3. CHASE TECHNOLOGIES CORPORATION Network Engineer February 2, 2007 – March 5, 2010 • Administers Network servers and ensure data security and availability. • Troubleshoots technical, operational, or customer service problems and takes corrective action to resolve conflicts. • Administers operations and procedures, improves methods, procedures, service levels, and operation efficiency. • Research and development of inter-network communication and application such as VOIP, Net Meeting, Wireless connectivity and Network Fax. • Implements special projects and recommends the development of procedures. Service Center Technician March 6, 2006 – February 2, 2007 • Assists for the improvement of the department's performance. • Determines immediately if the unit is under warranty or out of warranty. • Repairs all products of the company within one day without recurring the same problem to the same clients. • Assigned service/repair requests are attended to within 24 hours. • Recommends for the improvement of repair. • Accomplishes repairs within 2 hours per client, 5 hours if more than 4 units requested by the clients. • Troubleshoots technical products and/or company's products. • Safekeeps assigned tools, bags, and accessories. • Develops and maintains customer satisfaction. • Assists in implementation safety program to the department. • Provide service unit/equipment status report on a weekly basis. • Submits daily/weekly/monthly report as required by his supervisor. • Performs other related duties that may be assigned from time to time. SILVERCHIPS COMPUTER CENTER Computer Assistant/Technician October 2000 – March 2003 • Assist customers how to use computer, internet, Microsoft Word, Excel, and Powerpoint, etc. • Research and advertise latest games to customers. • Accept typing jobs and other projects such as Powerpoint presentations, etc. • Accept computer repair and services. • Troubleshoot and maintain computer hardware, software, internet connectivity and network. • Monitor log in and out of customers. • Submits daily sales to Computer Center owner. EDUCATION & TRAININGS Polytechnic University of the Philippines – Sta. Mesa Bachelor of Science Major in Computer Engineering
- 4. June 1999 - Dec 2005 Experts Training and IT Services CCNA - IP Security March 2015 - August 2015 CCNP - Implementing Cisco IP Switched Networks October 2012 - December 2013 CCNP - Implementing Cisco IP Routing January 2013 - March 2013 CCNP - Troubleshooting and Maintaining Cisco IP Networks March 2013 - May 2013 Mapua Institute of Technology Center – Makati CCNA 1 – Networking Fundamentals April 2009-July 2009 CCNA 2 - Routers and Routing Protocol August 2009-October 2009 CCNA 3 – LAN Switching and Wireless October 2009-December 2009 CCNA 4 – Accessing the WAN January 2010-March 2010 CERTIFICATIONS Certification: Cisco Certified Network Professional (CCNP R&S), June 21, 2019 Cisco ID No.: CSCO11780954 PERSONAL INFORMATION Birth Date : October 04, 1982 Civil Status : Single Citizenship : Filipino CHARACTER REFERENCES • Available upon request