Retail Management by Neeraj Bhandari (Surkhet, Nepal)
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This document discusses retail management in India. It defines retailing as activities involved in selling goods to final consumers. Retail management involves processes that help customers procure merchandise from stores. Major players in Indian retail include Pantaloon Retail, Shoppers Stop, Brandhouse, and Trent. Pantaloon Retail operates stores across 51 cities while Shoppers Stop has 51 department stores. Future prospects for retail in India are strong due to economic growth, infrastructure development, and changing consumer demographics.
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Retail Management by Neeraj Bhandari (Surkhet, Nepal)
- 1. Retail Management Presenters : Neeraj Bhandari Subir Thapa Samarpan Sharma Shreeans Budathoki Sanjib Karki
- 2. WHAT IS RETAILING ? “Retailing includes all the activities involved in selling goods or services to the final consumers for personal and non-business use”. - Philip Kotler It is responsible for matching individual demands of the consumer with supplies of all the manufacturers.
- 3. RETAIL MANAGEMENT The various processes which help the customers to procure the desired merchandise from the retail stores for their end use refer to retail management. Retail management includes all the steps required to bring the customers into the store and fulfill their buying needs.
- 4. WHY RETAIL MANAGEMENT ? Retail management saves time and ensures the customers easily locate their desired merchandise and return home satisfied. An effective management avoids unnecessary chaos at the store.
- 5. Role of Retailer in Business cycle A Typical Channel of Distribution Manufacturer Wholesaler Retailer Final consumer
- 6. Manufacturer Brand A Manufacturer Brand B Manufacturer Brand C Manufacturer Brand D Wholesaler Wholesaler Retailer Brand A customers Brand B customers Brand C customers Brand D customers Retailers role in sorting process
- 7. Retail Functions in Distribution Retailers often act as the contact between manufacturers, wholesalers, & customers. Retailers collect an assortment (variety) from various sources, buy in large quantity, & sell in small amount. This is sorting process. Retailers communicate with customers, wholesalers & manufacturers. Shoppers learn about the availability & characteristics of goods & services, store hours, sales etc., from retailers advt., sales people & displays.
- 8. Manufacturers & wholesalers are informed by their retailers with regard to sales forecast, delivery delays, customer complaints, defective items, inventory turnover and so on.. Many goods & services have been modified due to retailer feedback. For small suppliers, retailers provide assistance by transporting, sorting, marketing, advertising, & pre- paying for the products
- 9. Biggest retail Sales countries of the world •U.S U.S $ 4 tn (13 times of Indian market) •E.U U.S $ 2 tn •JAPAN U.S $ 1 tn •CHINA U.S $ 750 bn •U.K U.S $ 444 bn •INDIA U.S $ 300 bn •RUSSIA U.S $ 200 bn
- 10. Biggest retailers of the World U.S.A FRANCE U.S.A U.S.A U.K US $316 Bn US $95 Bn US $73 Bn US $62 Bn US$56 Bn
- 11. Reason For Success of Global Retailers •Better Consumer Demand •Better Consumer Confidence •Computer Operated Depots •Better Logistical System
- 12. Indian Retail Scenario Evolution • Barter system was known as the first form of Retail • Followed by Kirana Stores and Mom & Pop Stores • 1980s experienced slow change as India began to open up economy. • Post 1995 onwards saw an emergence of shopping centers • Emergence of hyper and super markets trying to provide customer with 3 V’s - Value, Variety and Volume
- 13. Overview
- 15. Pantaloons Retail (India) Ltd Pantaloons Retail India Limited (PRIL), a retailer was incorporated in 12th October of the year 1987, headquartered in Mumbai Company operates through primarily the Lifestyle' and Value' formats through multiple delivery mechanisms and lines of business, some of them being, fashion, food, general merchandise, home, leisure and entertainment, financial services, communications and wellness. The Company has stores in 51 cities across the country, constituting over 6 million square feet of retail space.
- 16. Caters to the Lifestyle' segment through its 35 Pantaloons Stores and 5 Central Malls, as well as through 78 Big Bazaar hypermarkets, 113 Food Bazaars. In the year 1991, the company had launched BARE, the Indian jeans brand. Initial public offer (IPO) was made in May of the year 1992 Multiple retail formats including Collection i, Furniture Bazaar, Shoe Factory, EZone, Depot and futurebazaar.com are launched across the nation in the year 2006
- 17. Shoppers Stop Incorporated as a private limited company on June 16, 1997 The foundation was made by K Raheja Corp. Shopper's Stop Limited (SSL) is engaged in the business of retailing variety of household and consumer products and books through departmental stores. As of March 31, 2012, SSL operated through 51 departmental stores.
- 18. As of March 31, 2012, it opened 13 departmental stores, which includes two stores in Chennai and Pune and one each at Indore, Vijayawada, New Delhi, Mysore, Latur, Ahmedabad, Mumbai, Bengaluru and Gurgaon. During the fiscal year ended March 31, 2012, the Company also opened seven Home Stop one each at Lucknow, Vijayawada, Pune, Bengaluru, Ahmedabad, Mumbai, Hyderabad taking its tally to 11 stores. In May 2012, it opened Shoppers Stop store at Jalandhar.
- 19. Key Financials (Shoppers Stop)
- 20. Future Prospects… • Retailing is one of the largest industry in India and one of the biggest sources of employment in the country. • Numerous business groups are attracted in the past few years, including some renowned business groups like Bharti , Future, Reliance, and Aditya Birla to establish hold, showing the future growth in times to come. • Organized retail sector has also grabbed the attention of foreign companies, showing their interest to enter India . • The results of the study depict that infrastructure, economic growth and changing demographics of consumers are the major driver of organized retail in India.